Security reports are touched within a few minutes of being received. In 2024, our average response time was under a minute.  

Some maintenance cases may be more involved than they appear and can take longer to address: power outages from copper theft, vandalized displays or light fixtures, elevator repairs, etc. Maintenance requests are evaluated by a real person and most issues are resolved within 72 hours.  

If you are concerned about your safety, or the safety of others, please call 911 in an emergency. You can also call or text Metro security for urgent matters directly within the Transit Watch app, 24 hours a day.  

You will need a Transit Watch account, and submit issues with the same email address, to see the status of your reports. 

From the Home screen, select the “Menu” icon, then “My Reports.”  

You’ll see the list of issues you’ve submitted, the date/time they were submitted, a description and the latest status.  

Tap on an issue to see Metro’s response, send a message to Metro, or provide additional details.  

You will need a Transit Watch account, and submit issues with the same email address, to receive an update on your report.  

If your report has not been updated, please submit a new report or contact Metro through “My Reports” from the Transit Watch menu.  

Maintenance issues should be submitted through the “Report & Chat” buttons in the app.  

To report a crime in progress, for immediate assistance, or in an emergency, please call 911. 

Please call or text Metro security through the Transit Watch app to report safety or security incidents if it’s a safer option than submitting a report.

We are deploying more security officers, ensuring people on the system are there to ride, and addressing untreated mental illness and drug abuse with partner services. 

Our plan involves support teams, safe spaces, and work with county, city and regional agencies to implement a care-based approach when addressing societal challenges.   

See more details at: Everyone Deserves a Safe Metro – LA Metro 

We’ve hired more custodial staff, increased the frequency our buses, trains and stations are cleaned, and successfully launched mobile bathrooms to a growing number of stations.  

We can all participate! The Metro Customer Code of Conduct ensures a clean, safe and welcoming environment for everyone.

Metro Homeless Outreach Teams are deployed on Metro buses, trains, and stations to engage with unhoused riders and connect them to resources. The outreach teams are one part of our multilayer plan to improve public safety, combined with a team that includes Metro Ambassadors, security and law enforcement and cleaning crews. 

Learn more about our Homeless Outreach Teams. 

Learn more about our Ambassador Program. 

Your report will be routed to the appropriate team depending on whether it’s a security or maintenance incident.  

We update each security submission within a few minutes, and most maintenance cases are resolved within 72 hours. Each report is different and evaluated by a real person.   

Customer Experience Hub – LA Metro: Highlights some of the ways we’re working hard to improve your customer experience. See survey results, action items and customer experience plans.  

Help and Contacts – LA Metro: Contact information and links to TAP customer service, customer relations, reduced fare office, lost and found and more.  

Safety Hub – LA Metro: Nothing we are working on is more important than addressing public safety on our Metro system. See how we’re creating a safer transit experience through incident reporting, rider safety tips, partnerships, data and other initiatives.  

Transportation News and Reviews | The Source: Get an inside scoop on what’s happening at Metro from our blog, The Source! 

When you submit a report, you will have the option to submit anonymously or provide your contact information – no account needed.  

If you want to see a record of your reports, have status updates, or provide additional details that could help us address the issue, an account is required.  

A description of the problem, and a description of the location, is helpful to Metro when we address the issues reported through Transit Watch. Sending a video or photo with your report can be helpful to evaluate the severity of the problem and may expedite Metro’s response.