Does Metro still accept cash?
Yes, Metro will continue to accept cash as payment for fares.
I usually pay my fares in cash. How can I participate in fare capping?
If you pay per ride with cash, you will not be eligible for the benefits of fare capping. A TAP card is required to participate in fare capping. There are many places you can purchase a TAP card, including a TAP vending machine, a Metro Customer Center, a TAP vendor or on the TAP app. For a complete list of where to buy at TAP card and load fare, visit taptogo.net.
I’m a cash customer and I want to remain anonymous. Can I still pay fare with a TAP card and remain anonymous?
Yes, you may purchase a TAP card and add fare onboard a bus, at a TAP vending machine, TAP Vendor or Metro Customer Care Center. No personal information is necessary to buy or reload these cards. You will remain anonymous unless you register your TAP card.
I usually buy a Metro 30-day pass, what do I do now?
If you already have Metro passes loaded on your TAP card, they will still work on Metro bus and rail. Starting July 1, Metro will replace passes with fare capping.
With fare capping, you no longer have to pay upfront to receive the benefits of a pass. Instead, load Stored Value onto your TAP card and pay per ride until you reach the 1-Day or 7-Day cap. This way, you are only paying for the rides you take and aren’t overpaying. TAP cards can hold up to $300 of Stored Value. For balance protection and other benefits, register your TAP card on the TAP app or at taptogo.net.
I have a Metro 7-Day and a Metro 30-Day pass on my TAP card. What will happen to those passes on July 1?
Any Metro passes on your TAP card will continue to be valid after July 1. Please note, all Metro passes on the TAP card will used before Stored Value is deducted, so those passes will be activated and used before you can participate in fare capping.
A 7-day regular pass is currently $12.50, why is the 7-Day fare cap $18?
For the last 18 months, Metro has been running a “half-off passes” promotion to support riders through COVID. That promotion is ending and being replaced by fare capping on July 1. The fare cap at $18 costs less than the regular price of a 7-Day pass at $25.
Is Metro still offering 2-hour free transfers in one direction?
Yes, with each paid ride on TAP, riders will receive a two-hour free transfer going in the same direction. However, since these transfers are free, they will not count as paid rides towards either the 1-Day or 7-Day fare cap.
I already have a TAP card, will the new 15-year expiration date apply to my card?
Only new TAP cards will be valid up to 15 years. You can check your card’s expiration date at a TAP vending machine or by registering your card and signing into your TAP account on taptogo.net or in the TAP app.
I usually pay my fares in cash. How do I get a TAP card?
Buying a TAP card is easy. TAP cards can be purchased at TAP vending machines at all Metro Rail and busway stations, at Metro Customer Centers, at over 500 TAP vendors in LA County, online at taptogo.net or by phoning TAP Customer Service at 866.TAPTOGO (866.827.8646). The TAP app allows you to turn your smartphone into a virtual TAP card. For more info on getting a TAP card, click here. TAP cards can be reloaded with Stored Value at the above locations.