Help & Contacts 

Metro Headquarters
Los Angeles County Metropolitan Transportation Authority
One Gateway Plaza
Los Angeles, CA 90012-2952
213.922.6000

Contact Info & Links

Metro Transit Info323.GO.METRO (323.466.3876)
Monday – Friday,  5am – 9pm, Sat/Sun – 6am – 6pm
TAP Customer Service866.TAPTOGO (1.866.827.8646)
https://www.taptogo.net/
Monday – Friday, 8am – 4:30pm
LA Metro Transit Watch app888.950.7233
24 hours
Available on the App Store and Google Play
Lost and Found3571 Pasadena Avenue
LA, CA 90031
323.937.8920
Monday – Friday
10am-2pm Until further notice
To report a lost item visit our Lost & Found–>
Metro Customer Relations

CustomerRelations@metro.net
213.922.6235
1.800.464.2111

Metro Customer CentersUnion Station/Gateway Transit Customer Center – East Portal
One Gateway Plaza
LA, CA 90012
Monday – Friday
10am-2pm Until further notice
photo booth available
 Baldwin Hills Crenshaw Customer Center
3650 W. Martin Luther King Blvd., Ste 189
LA, CA 90008
Tuesday-Saturday
10am-2pm Until further notice
photo booth available
 East Los Angeles Customer Center
4501 B Whittier Blvd.
LA, CA 90022
Tuesday-Saturday
10am-2pm Until further notice
photo booth available
 Rosa Parks Customer Center
Willowbrook/Rosa Parks Station

11720 Wilmington Ave
Los Angeles, CA 90059
Monday-Friday
10am-2pm Until further notice
 Wilshire/Vermont Customer Center
3183 Wilshire Blvd, ste 174
LA, CA 90010
Monday-Friday
10am-2pm Until further notice
Metro ExpressLanes Service Centers
Service centers in Torrance and  El Monte are temporarily closed due to COVID-19 related orders.  Remote representatives will be available to answer calls Monday through Friday 9:00a.m. to 5:00p.m. Temporary changes have been made to the way we operate during these uncertain times.  Please visit https://www.metroexpresslanes.net/covid-19-updates/  for summary of limited services and COVID-19 updates.
 Torrance Service Center
20101 Hamilton Av, Ste 100A
Torrance, CA 90502

Monday-Friday 10am-7pm
 El Monte Service Center
3501 Santa Anita Av
El Monte, CA 91731

Monday-Friday 10am-7pm
 Call Center
(877) 812-0022
TDD/TYY 711
Monday-Friday 7am-7pm
Sexual Harassment AssistanceMetro Security: 888.950.7233
Metro’s hotline (24/7 confidential sexual harassment counseling): 1.844.OFF.LIMITS (1.844.633.5464)
Wheelchair Lift Hotline1.800.621.7828
Riders with hearing or speech impairmentsUse the California Relay Service
711 + the number you need
Wheelchair Lift Hotline1.800.621.7828
Metrolink Schedule and Route InformationSouthern California’s long-distance commuter rail system
1.800.371.LINK (5465)
1.800.698.4TDD for speech and hearing-impaired

ADA-Related Service Complaints

Metro welcomes comments and complaints from customers on their experiences using Metro buses and trains. Customer input helps us identify areas needing improvement, and commendations are always appreciated.

All customer complaints are carefully reviewed, and those submitted by customers who experience accessibility or ADA-related problems are additionally reviewed for adherence to Metro policies by ADA Compliance staff in the Civil Rights Programs Compliance Department.

(Note: Customers who wish to file a Civil Rights complaint are required to file a separate complaint using the Metro Civil Rights Complaint Form and submit to Customer Relations.)

To file a service complaint, customers may contact Metro using any of several different methods: 

 

All submittal methods will result in the Customer Relations department receiving the complaint information and entering it into the customer comment data base, which documents every complaint received and all related follow-up activities. Customers with an ADA-related complaint will receive a complaint confirmation/tracking reference number, usually within the same day but no later than five (5) business days from the day Metro receives the complaint. If the customer does not receive a response within the five (5) day timeframe, he or she can call the Civil Rights Program Compliance Department at 213.922.7375 to obtain the confirmation/tracking reference number.

Responsible Metro operating divisions or administrative departments investigate all complaints and implement any corrective actions to be taken. Complaints involving ADA or accessibility elements receive an additional review by Metro’s ADA Compliance staff after the division/department investigation has been completed.

After the ADA Compliance oversight review has been completed, Customer Relations will provide a written reply to the customer, to the contact address provided, within ninety (90) days of receiving the complaint. All complaints are investigated within a few weeks, but some may require more extensive investigation, or require more time to identify corrective measures. In any case, a written reply will be provided to the customer within ninety (90) days.

Whether our customers are submitting complaints about service problems or sharing a great experience, we welcome the opportunity to be of service.

Help & Contacts

Concerns about Metro service?

Telephone comments/suggestions about Metro Service are temporarily disabled. Send via customerrelations@metro.net or fill out the form below:

Metro Mobile Customer Centers

The MCC is temporarily suspended until further notice.