Help & Contacts
We always want to know how we can provide you with better service.
- Bus & Rail Transit Information: 323.GO.METRO (323.466.3876)
6:30am - 7pm (Monday - Friday)
8:00am - 4:30pm (Saturday/Sunday)
- Lost & Found: 323.937.8920
- Wheelchair Lift Hotline: 800.621.7828
- Sexual harassment is OFF LIMITS on Metro.
- If you experience or see sexual harassment – report it. Call 1.888.950.7233
- If you’ve experienced sexual harassment while riding Metro, we are here to listen. Call our 24/7 confidential hotline. 1.844.OFF.LIMITS or 1.844.633.5464
- Administrative Offices: 213.922.6000
- Job Line: 213.922.6217
- Customer Relations: 213.922.6235
8:00am - 4:15pm (Monday-Friday)
- Riders with hearing or speech impairments, use the California Relay Service, 711, and then the number you need.
Customer Comment/Complaint Form
Report comments or complaints about your experience using Metro's services.
Metro Customer Relations
Send general questions or comments to Metro Customer Relations by emailing us at email@example.com and we will be pleased to assist.
Board of Directors
Address issues or send questions and comments directly to the Los Angeles County Metropolitan Transportation Authority Board of Directors via e-mail at Office of the Board Secretary
One Gateway Plaza
Los Angeles, CA 90012-2952
ATTN: Customer Relations
One Gateway Plaza, Los Angeles, CA 90012-2952
Metro Headquarters is located on the corner of Cesar E. Chavez Ave. and Vignes St.
Scroll down for directions to Metro Headquarters Building.
Via Metro Rail
Metro Red/Purple Lines
Take the Metro Red or Purple Line to Union Station in Downtown Los Angeles. Follow signs to the Vignes St exit and proceed up to the East Portal. Take the escalator on the opposite side of the portal, near the Metro Customer Center, up to the bus plaza. Metro Headquarters is located to the left (north).
Metro Gold Line
Take the Metro Gold Line to Union Station in Downtown Los Angeles. Exit the platform, turn left in the tunnel and follow overhead signs to Gateway Center. Proceed to the East Portal. Take the escalator on the left (north) side of the portal, near the Metro Customer Center, up to the bus Plaza. Metro Headquarters is located to the left (north).
Also served by LADOT, Foothill Transit, Santa Monica Big Blue Bus, Orange County Transportation Authority, Torrance Transit, Santa Clarita Transit and Antelope Valley Transit.
Transit information as of December 2013; schedules vary. For specific routing, call 323.GO.METRO (323.466.3876) or use the Trip Planner at metro.net.
From 101 Southbound – Exit at Alameda St and turn left at E Commercial St. Turn left on Center St and continue straight onto Ramirez St. At Vignes St intersection, use middle lane to go straight into underground parking structure.
From 101 Northbound – Exit at Vignes St and stay in the left lane. Turn left at the light onto Vignes and then go straight into the underground parking structure from the middle lane.
Take Metrolink to Union Station in Downtown Los Angeles. Exit the platform, head east in the tunnel and follow overhead signs to Gateway Center. At the end of the tunnel, take the East Portal escalator up to the bus plaza. Metro Headquarters is located to the left (north).