Help & Contacts

Mailing Address

Los Angeles County Metropolitan Transportation Authority
One Gateway Plaza
Los Angeles, CA 90012-2952

Directions to Metro Headquarters Building (309 KB, PDF format)

Phone Contacts

Transit Information 323.GO.METRO (323.466.3876)
Administrative Offices 213.922.6000
Wheelchair Lift Hotline 1.800.621.7828
Lost and Found 323.937.8920
Sexual harassment is OFF LIMITS on Metro .
- If you experience or see sexual harassment – report it. Call 1.888.950.7233
- If you’ve experienced sexual harassment while riding Metro, we are here to listen. Call our 24/7 confidential hotline. 1.844.OFF.LIMITS or 1.844.633.5464
Riders with hearing or speech impairments, use the California Relay Service, 711, and then the number you need.

Help With Your TAP Card

TAP Customer Service
1.866.TAPTOGO (1.866.827.8646)
Monday - Friday 8 am to 4:30 pm
Use the Taptogo website for more information and other ways to contact TAP.

Concerns About Metro Service?

Passengers who use Metro service may have questions or concerns that they need to discuss with a Metro passenger relations representative. If reporting a specific incident, please note if at all possible the bus number (located on the front of the bus and inside the bus above the fare box) and/or the operator’s badge number (located on the patch on the driver’s right sleeve), along with the date, time and location of the incident. This service is available weekdays from 8 am to 4:15 pm by calling 213.922.6235 to submit comments online 24/7.

Metro Customer Comment Form
Metro Claim for Damages Form (101K PDF KB, Adobe ® Acrobat Reader plug-in required)
Metro Website Feedback form
Email questions, comments or concerns regarding Metro
Timetable and Brochures Order Form (66KB, PDF)

Taking Bicycles

All Metro Buses are equipped with bike racks. The racks carry only two bikes; if full, please wait for the next bus.

Bikes are permitted on Metro Rail. For guidelines, call 323.GO.METRO or visit Bike Metro .

Other Bus Service in Your Neighborhood

In addition to Metro Bus service, other transit agencies provide rides throughout the greater LA area. For more information about their fares, routes and schedules, please call them directly or you may call 323.GO.METRO.

View list of other carriers

Metrolink Schedule and Route Information

For information on Metrolink , Southern California’s long-distance commuter rail system, call 1.800.371.LINK (5465). Speech and hearing-impaired commuters may call 1.800.698.4TDD.

Metro Customer Centers are here to serve you

Union Station/Gateway Transit Center - East Portal
One Gateway Plaza
Los Angeles, CA 90012
Monday - Friday, 6 a.m. - 6:30 p.m.
Photo booth Available
See Map

Baldwin Hills Crenshaw Center
3650 W. Martin Luther King Blvd., Ste 189
Los Angeles, CA 90008
Tuesday - Saturday , 10 a.m. - 6 p.m.
Photo booth Available
See Map

East Los Angeles Center
4501 B Whittier Blvd.
Los Angeles, CA 90022
Tuesday - Saturday , 10 a.m. - 6 p.m.
Photo booth Available
See Map

Wilshire/Vermont Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Monday - Friday, 10 a.m. - 6 p.m.
(Now Open)
See Map

Lost and Found

3571 Pasadena Ave
Los Angeles, CA 90031
Monday - Saturday, 9am - 5pm
(Now Open)
See Map

Monday - Saturday
Lost & Found info. line: 323.937.8920

To report a lost item, visit our Lost & Found page.

To improve service to underserved areas through Los Angeles, Metro has launched a new pilot Mobile Customer Center.

The MCC is a logo-wrapped van that provides a variety of transit services to the community such as intake of Reduced Fare applications (including photo taking for seniors), issuance of temporary Reduced Fare cards to qualified Reduced Fare applicants, and TAP fare media sales.

The MCC is currently scheduled to be tested at Senior Centers and Community Centers, with further expansion to other locations in the future.

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