Metro Headquarters
Los Angeles County Metropolitan Transportation Authority
One Gateway Plaza
Los Angeles, CA 90012-2952
213.922.6000
Contact Info & Links
| Metro Transit Info | 323.GO.METRO (323.466.3876) |
| TAP Customer Service | 866.TAPTOGO (1.866.827.8646) https://www.taptogo.net/ Monday - Friday, 8am - 4:30pm |
| LA Metro Transit Watch app |
888.950.7233 24 hours Available on the App Store and Google Play |
| Lost and Found | 3571 Pasadena Avenue LA, CA 90031 323.937.8920 Monday - Friday 10am-2pm Until further notice To report a lost item visit our Lost & Found--> |
| Metro Customer Relations | CustomerRelations@metro.net 213.922.6235 1.800.464.2111 |
| Metro Customer Centers | Union Station/Gateway Transit Customer Center - East Portal One Gateway Plaza LA, CA 90012 Monday - Friday 10am-2pm Until further notice photo booth available |
| Baldwin Hills Crenshaw Customer Center 3650 W. Martin Luther King Blvd., Ste 189 LA, CA 90008 Tuesday-Saturday 10am-2pm Until further notice photo booth available |
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| East Los Angeles Customer Center 4501 B Whittier Blvd. LA, CA 90022 Tuesday-Saturday 10am-2pm Until further notice photo booth available |
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| Rosa Parks Customer Center Willowbrook/Rosa Parks Station 11720 Wilmington Ave Los Angeles, CA 90059 Monday-Friday 10am-2pm Until further notice |
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| Wilshire/Vermont Customer Center 3183 Wilshire Blvd, ste 174 LA, CA 90010 Monday-Friday 10am-2pm Until further notice |
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| Metro ExpressLanes Service Centers |
Service centers in Torrance and El Monte are temporarily closed due to COVID-19 related orders. Remote representatives will be available to answer calls Monday through Friday 9:00a.m. to 5:00p.m. Temporary changes have been made to the way we operate during these uncertain times. Please visit https://www.metroexpresslanes.net/covid-19-updates/ for summary of limited services and COVID-19 updates.
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| Torrance Service Center 20101 Hamilton Av, Ste 100A Torrance, CA 90502 Monday-Friday 10am-7pm |
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| El Monte Service Center 3501 Santa Anita Av El Monte, CA 91731 Monday-Friday 10am-7pm |
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| Call Center (877) 812-0022 TDD/TYY 711 Monday-Friday 7am-7pm |
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| Sexual Harassment Assistance | Metro Security: 888.950.7233 Metro's hotline (24/7 confidential sexual harassment counseling): 1.844.OFF.LIMITS (1.844.633.5464) |
| Wheelchair Lift Hotline | 1.800.621.7828 |
| Riders with hearing or speech impairments | Use the California Relay Service 711 + the number you need |
| Wheelchair Lift Hotline | 1.800.621.7828 |
| Metrolink Schedule and Route Information |
Southern California’s long-distance commuter rail system 1.800.371.LINK (5465) 1.800.698.4TDD for speech and hearing-impaired |
Concerns about Metro service?
Telephone comments/suggestions about Metro Service are temporarily disabled. Send via customerrelations@metro.net or fill out the form below:
Metro Mobile Customer Centers
The MCC is temporarily suspended until further notice.