Customer Centers

Union Station/Gateway Transit Customer Center – East Portal
One Gateway Plaza
LA, CA 90012
Monday – Friday
photo booth available
Baldwin Hills Crenshaw Customer Center
3650 W. Martin Luther King Blvd., Ste 189
LA, CA 90008
photo booth available
East Los Angeles Customer Center
4501 B Whittier Blvd.
LA, CA 90022
photo booth available
Rosa Parks Customer Center
Willowbrook/Rosa Parks Station

11720 Wilmington Ave
Los Angeles, CA 90059
Wilshire/Vermont Customer Center
3183 Wilshire Blvd, ste 174
LA, CA 90010
Metro ExpressLanes Service Centers
Service centers in Torrance and  El Monte are temporarily closed due to COVID-19 related orders.  Remote representatives will be available to answer calls Monday through Friday 9:00a.m. to 5:00p.m. Temporary changes have been made to the way we operate during these uncertain times.  Please visit  for summary of limited services and COVID-19 updates.
Torrance Service Center
20101 Hamilton Av, Ste 100A
Torrance, CA 90502

Monday-Friday 10am-7pm
El Monte Service Center
3501 Santa Anita Av
El Monte, CA 91731

Monday-Friday 10am-7pm
Call Center
(877) 812-0022
Monday-Friday 7am-7pm

Media Relations

Metro Media Relations staff is available on an emergency basis 24 hours a day, 7 days a week. After hours, in the event of an emergency, please call 213.922.6111 and

Lost & Found

The most efficient way to report a lost item is by filling out a Lost Item Report. The Lost and Found is open temporarily Monday – Friday from 10am-2pm.

Help and Contacts

Help and Contacts Metro HeadquartersLos Angeles County Metropolitan Transportation AuthorityOne Gateway PlazaLos Angeles, CA 90012-2952213.922.6000 Contact Info & Links ADA-Related Service Complaints Metro welcomes comments and complaints from customers on