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Notice something? Report it 24 hours a day, 7 days a week.
Your voice is vital in keeping our Metro system safe. If you witness suspicious or unsafe activity, please report it immediately.
Report an Incident
Download Transit Watch AppEmergency
Call 911Text to Report an Incident
Text 213.788.2777What to Report in an Emergency
Urgent Medical Care
- Someone collapses or is unconscious
- A person is having a seizure, severe allergic reaction, or difficulty breathing
- There is a visible injury or significant bleeding
Criminal Activity
- You witness violence or a physical altercation
- Someone is displaying a weapon or threatening others
- Theft, assault or harassment that is escalating or dangerous
Safety Hazards
- A fire, smoke or explosion
- A person on the tracks or any behavior that could endanger lives
- Suspicious packages or items that appear to be a potential threat
Disruptive Behavior
- Severe disruption that endangers passengers (e.g., someone violently attacking or threatening passengers or the driver)
Accidents or Collisions
- The bus or train is involved in an accident with injuries
- A vehicle crash involving public transit
Report an Emergency
Call 911 on Your Phone or Call Metro Security on the Transit Watch App
For immediate threats to safety or medical emergencies
Use the Station Call Boxes
Located throughout stations for quick security access
Emergency Intercoms
Placed throughout LA Metro stations to connect with security
Emergency Call Buttons
Available on trains for immediate assistance
Report a Conduct Violation
It’s important to alert Metro to non-emergency situations that make being on our system feel unsafe or unpleasant.
Disruptive Behavior
- Someone being disruptive but not violent
- Minor vandalism or littering
- Smoking, drugs, alcohol use or other misconduct
Fare Evasion
- Individuals jumping turnstiles or fare gates
- Using emergency exits to avoid payment
- Entering buses without paying
Cleanliness Issues
- Trash, spills or unsanitary conditions on buses, trains or stations
Other Concerns
- People experiencing homelessness seeking shelter without posing a threat
- Maintenance issues like broken equipment
- Accessibility issues that need attention
Reporting Conduct Violations
Report an Incident
Download the Transit Watch AppText to Report an Incident
Text 213-788-2777Call Metro Safety Hotline
1-888-950-SAFEHelp keep our system safe, clean and welcoming right from your phone.
Download the Transit Watch App to instantly report:
- Safety or security concerns
- Suspicious activity or maintenance issues
- With photos, video, and real-time location sharing
Watch how easy it is (1-minute silent demo)
Additional Resources
- Metro Code of Conduct: Learn about guidelines that help keep our system running smoothly.
- Safety Overview: Find information on how we’re working to enhance the security of our buses and trains.
- Rider Safety Tips: Get practical advice on staying alert, protecting your belongings, and ensuring a safer commute.
