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Privacy Policy

The Los Angeles County Metropolitan Authority (Metro) respects your privacy. The following describes our Privacy Policy in relation to the information you submit via metro.net, and how it is used.

Personal Information

We may request personal information when you submit comments on Metro service or when you submit videos in participating in a survey, poll, blog or live chat. You may also be asked to provide information when subscribing to an email newsletter, email alerts (through GovDelivery) or purchasing Metro goods and services online. This personal information may be in the form of your name, email address, phone number, street address, etc. For example, you may be asked to provide an email address and name if you'd like the Agency to respond to input provided via feedback form or survey. The personal information you voluntarily provide is used to fulfill a request. Metro may use this information to inform you of service information, promotions or other news of value to you as a transit customer. Metro or its contracted vendors do not sell, trade, or rent your personal information to anyone, or disclose personal information except:

  1. When the purpose and manner of the disclosure has been disclosed to you prior to your providing the information;
  2. or When disclosure is required by law.

Cookies

Cookies are small files which can be placed on your computer by Web servers when you visit certain sites. These files may contain information such as ID's and passwords, personal information, or preferences. During your visit, the server can access these files to help personalize pages or allow you to affect e-commerce more easily. Metro does not set cookies from any page in the metro.net domain. Our e-commerce and lobbyist registration pages set cookies with login information only for the convenience of customers who use these areas repeatedly. If you are concerned about privacy, you may set up your browser not to accept cookies, or you can delete them from your hard drive once you leave the section. By using Metro's website, you consent to the collection and use of information as described above. You will be informed of any changes to the policy as it relates to your personal information.

Cross Linking

Metro provides links to other government transit related websites as a service to our customers and does not share any personal information with these entities. Note that Metro does not endorse or take responsibility for information contained on those sites.

'Go Metro' Mobile App

Metro does not collect nor store personal information from customers downloading, installing or using our 'Go Metro' mobile applications for iPhone, iPad, or Android. Customers who want to provide feedback via the 'Report A Bug' button in the application have the option to provide contact information ONLY if they'd like a reply. Device model and current operating system is collected for troubleshooting, this response is sent by email.

The application uses your precise current location via GPS (global positioning system) or other network location sources like Wi-Fi and cell towers. In order to use these location services they must be turned on and available to your device. Location data provided by any external services (such as Google Maps or the Metro Trip Planner) is for basic navigational purposes only and is not intended to be relied upon in situations where precise location information is needed. Neither Metro, nor its agents, nor any of its content providers guarantees the availability, accuracy, completeness, reliability, or timeliness of stock information, location data or any other data displayed by any external services.

Log Activity for Statistical Analysis

Metro tracks activity and site function on its web site in the form of log files on its web servers. These logs are analyzed by Google Analytics, a third-party statistical analysis software solution, providing visitor activity trend data. The data gathered is used to better organize information contained onsite and to improve the user experience for our customers. This information is not used to identify our visitors on an individual level.


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