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NextGen Bus Plan

You spoke, we listened. Together we created a better bus system.

The NextGen Regional Service Concept was reviewed and approved by the Metro Board of Directors in Summer 2019. The Regional Service Concept defines the goals and objectives of the new bus network and was developed through consideration of both technical data and all the priorities and personal experiences we heard from nearly 20,000 LA County residents through questionnaires and 300 meetings, events, presentations and workshops. Together with your comments, the Regional Service Concept guided the NextGen bus service planners through this system redesign process to create the Draft NextGen Bus Plan .

As part of the transition into the final step of the Bus Plan Development, Metro will hold a series of six virtual public hearings beginning Wednesday, August 19 through Thursday, August 27, 2020 to receive community input on proposed service changes to Metro’s bus service. Approved changes will become effective December 2020 or later. Five of the meetings will be focused on the five Metro Service Council areas, including the Gateway Cities, San Fernando Valley, San Gabriel Valley, South Bay Cities and Westside Central. A sixth ‘All Regions’ meeting will also take place.

Listing of the Hearings

So, what is NextGen?

The NextGen Bus Plan was developed to implement a new competitive bus system in Los Angeles County that is fast, frequent, reliable and accessible. In 2018, Metro started reimagining our bus system to better meet the needs of current and future riders through the NextGen Bus Study. The Study yielded thousands of comments and input from the public, including local stakeholder groups, riders and agencies and that input was used to develop the NextGen Bus Plan.

The Metro Board of Directors authorized the Draft Plan be released to the public in early 2020 and additional input was incorporated. The Plan is now on its final review through the public hearing process for approval and implementation later this year.

Metro's Bus Story: Discover the NextGen journey


We are excited to share the proposed Draft NextGen Bus Plan (Draft Plan) with you. This Draft Plan ( board report ) was developed with input from you and thousands of others along with thorough technical analysis. It addresses every Metro bus route with the goal of creating a new competitive bus system that is fast, frequent, reliable and accessible .

Explore the Draft NextGen Bus Plan here .


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The proposed improvements would:

  • Double the number of frequent Metro bus lines
  • Provide more than 80% of current bus riders with 10 minute or better frequency
  • Improve and expand midday, evening and weekend service, creating an all-day, 7-day-a-week service
  • Ensure a ¼-mile walk to a bus stop for 99% of current riders
  • Create a more comfortable and safer waiting environment

To explore the plan in full using interactive maps and detailed line-by-line descriptions, please click here.


What is the current status?

The Metro NextGen redesign process has transitioned from the Draft Service Plan Development to Step 4, Finalizing the Bus Service Plan Implementation. Metro staff have processed all the robust data and input received to date and have restructured current bus lines and updated the entire bus system. The updated Plan will now be sent to the Metro Service Councils who will provide input for incorporation before the Plan is sent to the Metro Board for final approval and implementation.

During Step 3, the Metro NextGen Bus Plan was developed, and new service concepts were presented to the Metro Board and the public in early 2020. Updates were made to the Draft Plan based on public comments and included some additional coverage and convenience, as well as fine tuning some service frequencies.

Step 1, which focused on elevating public awareness and listening to stakeholder groups input, was completed in Summer 2018. This included listening to past, current and potential riders about their habits, needs, preferences and how they want to get around.

During Step 2, we asked the community to consider tradeoffs when telling us about their transit priorities. We then dove deeper into analyzing technical data that helped the team understand how Angelenos travel throughout LA County (please see the NextGen Data Center to explore this data). All this information helped to inform the service design considerations within the Regional Service Concept .

Be sure to keep an eye on our events page to join us and learn more.
*Click image to enlarge

Project Phase Graphic

Metro's Bus Story: Discover the NextGen journey


Metro will hold a series of six virtual NextGen public hearings to receive community input on proposed major service changes to Metro’s bus service. Approved changes will become effective December 2020 or later.

HOW TO PARTICIPATE
Comments can be submitted now and through Thursday, August 27, 2020. See below for various options to submit your comments. All comments will be reviewed and evaluated as part of the decision making-process.

Watch Online:
The public hearings will be available to watch live. The link to stream the meeting will be available here once the meeting starts. Find the hearing you want to watch under Upcoming Events and the link will be next to the hearing listing once the meeting starts. If you can't participate during the hearings, the public hearing recordings will be posted here on the same page under Archives.

Listen or Comment by Phone:
Members of the public can call 877.422.8614 and enter the corresponding extension below to listen to the proceedings or to submit comments by phone in their preferred language (from the time each hearing starts until it concludes). Audio and comment lines with live translations in Mandarin, Spanish, and Russian will be available as listed. Callers to the comment line will be able to listen to the proceedings while they wait for their turn to submit comments via phone. Audio lines are available to listen to the hearings without being called on to provide live public comment via phone.

San Fernando Valley
Wednesday, August 19, 6:30pm
877.422.8614
Listen in English: 3462125#
Listen and Comment in English: 3654496#
Listen in Spanish: 4127050#
Listen and Comment in Spanish: 4127057#

South Bay Cities
Thursday, August 20, 6pm
877.422.8614
Listen in English: 3462108#
Listen and Comment in English: 3756328#
Listen in Spanish: 4127050#
Listen and Comment in Spanish: 4127057

All Regions
Saturday, August 22, 10am
877.422.8614
Listen in English: 3462125#
Listen and Comment in English: 3654496#
Listen in Spanish: 4127050#
Listen and Comment in Spanish: 4127057#
Listen in Russian: 4127062#
Listen and Comment in Russian: 4127071#
Listen in Mandarin: 4127035#
Listen and Comment in Mandarin: 4127040#

San Gabriel Valley
Monday, August 24, 6pm

877.422.8614
Listen in English: 3462125#
Listen and Comment in English: 3756376#
Listen in Spanish: 4127050#
Listen and Comment in Spanish: 4127057#
Listen in Mandarin: 4127035#
Listen and Comment in Mandarin: 4127040#

Westside Central
Wednesday, August 26, 6pm
877.422.8614
Listen in English: 3462155#
Listen and Comment in English: 3756379#
Listen in Spanish: 4127050#
Listen and Comment in Spanish: 4127057#
Listen in Russian: 4127062#
Listen and Comment in Russian: 4127071#

Gateway Cities
Thursday, August 27, 6pm

877.422.8614
Listen in English: 3461978#
Listen and Comment in English: 3756316#
Listen in Spanish: 4127050#
Listen and Comment in Spanish: 41270

Other ways to comment:

Online:
Submit your comments online now via the links below for each hearing. The eComments received prior to and during the public hearing will be read aloud during the session and will become part of the public record. All comments will be reviewed and evaluated as part of the decision-making process.

San Fernando Valley
Wednesday, August 19, 6:30pm
Submit eComment

South Bay Cities
Thursday, August 20, 6pm
Submit eComment

All Regions
Saturday, August 22, 10am
Link to come

San Gabriel Valley
Monday, August 24, 6pm
Submit eComment

Westside Central
Wednesday, August 26, 6pm
Submit eComment

Gateway Cities
Thursday, August 27, 6pm
Submit eComment

Hearings will begin at the listed times and conclude when all public comments received via the online agendas have been read into the public record and all callers to the dial-in comment lines have been given the opportunity to make comments via phone.

Comments sent via U.S. Mail should be addressed to:
Metro Service Planning & Development
Attn: NextGen Bus Plan Proposed Service Changes
1 Gateway Plaza, 99-7-1
Los Angeles, CA  90012-2932

Comments via e-mail should be addressed to:
servicechanges@metro.net
Attn: “NextGen Bus Plan Proposed Service Changes”

Comments must be postmarked by midnight, Thursday, August 27, 2020. Only comments received via the comment links in the agendas will be read during each hearing.



Please check this site regularly for updates or join our NextGen email list .

Metro's Bus Story: Discover the NextGen journey


Overview

1. What is the NextGen Bus Plan?

In 2018 Metro began the process of reimagining our bus system to better meet the needs of current and future riders through the NextGen Bus Study (Study). Now in the next phase of the project, the goal of the NextGen Bus Plan (Plan) is to implement a new bus network that is more relevant, reflective of, and attractive to the residents of LA County. We believe this redesigned network will improve service to current customers, attract new customers and win back past customers.

The Plan is also an essential component of Metro’s Vision 2028 to build a comprehensive World Class Transportation System.  The Plan is expected to improve rider experience and provide competitive service where people choose Metro as a transportation option.

2. How will the NextGen Bus Plan make bus service a competitive option for Angelenos?

We can better connect Angelenos to where they want to go by:

  • Creating a bus system that both reconnects with our existing customers and elevates transit in LA County
  • Implementing a range of service improvements on all major and key corridors throughout the county
  • Refocusing service in areas with the greatest travel demand and simplifying routes and schedules
  • Coordinating with LA County’s other bus agencies to ensure service is as seamless as possible for passengers
  • Investing in smart street improvements such as signal synchronization, transit priority enhancements, stop realignments and bus-only lanes, where feasible
  • Improving stop amenities and enhancing security features, such as real-time information and lighting

These improvements will make it easier for more people to choose Metro bus service by:

  • Providing 83% of current bus riders with 10 minute or better frequency
  • Doubling the number of frequent Metro bus lines
  • Improving and expanding midday, evening and weekend service
  • Ensuring a ¼-mile walk to a bus stop for 99% of current riders
  • Utilizing stop consolidation and streamlined service to create short walks, shorter waits and faster travel
  • Creating a more comfortable and safer waiting environment

3. Why is Metro doing this now?

Simply put, the bus network is the backbone of the Metro system carrying over 70% of all Metro customers, but it has not had a major overhaul in 25 years. Since that time, our county has evolved dramatically. Over a million residents have been added, transforming many local communities with new travel patterns. The Metro Rail system was just beginning 25 years ago, but now LA County has 105 miles of service and service will continue to grow steadily over the next 25 years. In addition, with new transportation options like ride hailing apps and bike share, it is important that our bus system integrates with all the ways Angelinos travel today, with ­flexibility built in for the future.

4 . What is the timeline for the NextGen Bus Plan?

The Study began in 2018 and focused on studying customer and countywide travel patterns, evaluating current bus service and collecting countywide feedback to help inform the service concepts that have guided the development of the Plan. With the Draft NextGen Bus Plan now developed, here’s what comes next:

  • January 2020: Metro Board will consider allocating resources and releasing the draft plan
  • February-March 2020: Public Workshops will be held across the county
  • June 2020: Public hearings will take place in conjunction with the Metro Service Council meetings before any changes or restructuring of the system are considered by the Board of Directors
  • September 2020: Final Bus Service Plan will be presented to the Metro Board for their consideration and approval
  • December 2020: Phase 1 implementation will begin
  • Future phased implementation aligns with scheduled service changes

5. Will the NextGen Bus Plan result in minor adjustments to the current bus network or truly redesign the system with a “clean slate approach”?

The goal of the Plan is to create an attractive and competitive world-class bus system. To achieve this goal, Metro is planning to refocus service in areas with the greatest travel demand and simplify routes and schedules to create operational efficiencies, as well as invest 10% more in capital improvements to help maximize bus speed, reliability and customer experience, thus increasing potential ridership growth. Improvements to the bus network are based upon the principle of reinventing and improving existing network resources, rather than starting from a “clean slate.”

Planning and Public Feedback

6.  How will the NextGen Bus Plan be integrated with Metro’s other studies and projects?

Metro accounted for long and short-term transit projects and studies that involved or impacted the NextGen Bus Study and its resulting Plan. Among the projects considered were the Metro Bus Rapid Transit (BRT) Vision and Principles Study, Metro Rail/BRT Capital Projects, Metro Long Range Transportation Plan, and the Metro MicroTransit Pilot Project and Mobility on Demand Grant Program.

7. Will bus service provided by the LA County municipal transit operators also be included in the NextGen Bus Plan?

Metro values the role local municipal bus operators play within the LA County transit landscape. As part of the effort to reconnect with our customers and maximize current resources, the Plan has coordinated with municipal operators throughout LA County to create seamless transit access for all customers. This collaborative process will improve the interaction between the revamped Metro Bus Network and the networks of municipal operators.

8. At this point in the NextGen Bus Plan what type of feedback has been received?

In an effort to gain public input Metro has participated in public outreach activities including the distribution of surveys and attendance at nearly 300 meetings and events. Metro has received input from the public and stakeholders, including responses from over 12,000 survey participants and collected over 14,500 comments. To date, this feedback has resulted in the following recurring themes to be addressed by the Plan: equity, customer experience, connectivity, engagement, accessibility and schedules. Additional input received focuses on operator issues, education, safety, technology and fares. While these issues will not be specifically addressed by the Plan, comments related to these topics will be shared with the appropriate internal departments for consideration.

9. Will the NextGen Bus Plan consider the unique needs and desires of my community?

One of the goals of the Plan is to receive input from stakeholders throughout LA County. Public participation will help ensure that the Plan considers each community’s needs and character.

Funding/Resources

10.  Will the NextGen Bus Plan be constrained to the current level of service hours?

Metro is planning to refocus service in areas with the greatest travel demand and simplify routes and schedules to create operational efficiencies, as well as investing 10% more in capital improvements to help maximize bus speed, reliability and customer experience, thus increasing potential ridership growth.

11.  How will fares be affected?

Fares are not being considered as part of this effort.

12.  Will there be further opportunities for public input on the NextGen Bus Plan?

Yes. Metro will actively solicit input throughout the course of the project. Here are some of the current opportunities:

  • Check the project website and Story Map tool regularly or sign-up for our mailing list at metro.net/nextgen for updates

The proposed Draft NextGen Bus Plan (Draft Plan) can be explored in full using interactive maps and detailed line-by-line descriptions by clicking here . However, for your convenience, the following provides access to GIS shapefiles, PDF documents and other data that was utilized to create this interactive experience.

Please note that the changes shown in the Draft Plan are proposals only. We have released them for the sole purpose of gathering your feedback on these changes. Our team will be listening to you and gathering input on the Draft Plan through April 2020. Based on what we hear, we will then develop final proposals that you will also be able to review and provide input at public hearings later this year, targeted for June.

  • Bus Line Proposals : This PDF contains detailed line-by-line descriptions of the proposed changes. Click here for Spanish .
  • NextGen Bus System : This zip file contains the GIS shapefiles for the proposed NextGen bus system. These shapefiles include geometries for all proposed bus routes, as well as route frequencies. The frequencies are categorized based on the different time periods within weekdays, Saturdays, and Sundays.
  • Existing Bus System : This zip file contains the GIS shapefiles for the existing bus system. These shapefiles include geometries for all existing bus routes, as well as route frequencies. The frequencies are categorized based on the different time periods within weekdays, Saturdays, and Sundays.
  • Metro’s Transit Service Policy (TSP) establishes criteria and guidelines to ensure that the transit system is developed and managed consistent with policy guidance approved by the Metro Board of Directors, including a formal process for evaluating services, service design guidelines, and a process for implementing service changes.
  • Transit Propensity: Areas where the propensity to use transit is the greatest embody three main characteristics. First, there is a significantly large population of transit market segments, including people who rely on transit for most of their travel, commuters and students who use transit for work and school trips, and discretionary riders who choose transit for some or all their trips. Second, is the intensity of travel demand to and from areas based on population and employment densities, retail and entertainment, colleges and universities, and other trip generators. For NextGen, cell phone location data is also being used to identify areas of greatest travel intensity. Finally, a pedestrian oriented street environment is also critical, including safe and well lighted pathways, sidewalks and curb-cuts, grid street network, and level topography.
  • Performance Indicators by Line Segment: The following PDF documents provide detailed line-by-line statistics regarding bus line performance by segment, including passenger boardings, revenue hours and revenue miles.
  • Equity Focused Areas : This zip file contains the GIS shapefiles for communities with the greatest mobility needs. NextGen goes beyond the Title VI requirements of not disparately impacting minority and disproportionately impacting low income populations by also considering impacts to zero car households, population aged 10-19 and 55+, single mothers, and persons with disabilities. All criteria were averaged to develop the equity score. Minorities, low income and zero car households were weighted twice as important as the other criteria to be consistent with the Metro Long Range Transportation Plan definition of Equity Focused Communities.