Metro strives to ensure that its services (including over 200 bus and rail routes) are fully accessible to all of our customers, including those with disabilities. To further assist those with visual impairments, Metro provides Braille-encoded and large type “Metro Flash Cards” for signaling the correct bus. For more information please call 213.922.7023.
Metro is also the primary funding source for Access Services Incorporated, the federally-required ADA paratransit service. This service is offered to individuals whose disabilities prevent them from independently using regular bus or rail service. It is comparable to fixed-route service and offers 24-hours-a-day curb-to-curb service. For more information, please call Access Services Incorporated at 1.800.827.0829.
Tell the customer representative where you are starting from, where you want to go, and the time and day you want to travel. You’ll find out what bus or rail line to take and where to catch it.
You can also get customized itineraries 24 hours a day for all carriers in LA County using the Metro Trip Planner.
Metro Information Hours
Monday – Friday 6:30am – 7pm
Saturday & Sunday 8am – 4:30pm
Best times to call:
Monday – Friday 11am – 3pm
Saturday & Sunday 10am – 3pm
Our representatives can mail you a timetable listing all hours of service for your bus or rail line. Timetables are also available online in an accessible Portable Document Format (PDF).
The simplest way to pay your fare is with cash each time you board a bus or train. To receive the reduced cash fares, show your Medicare card, DMV Placard or Los Angeles County Transit Operators Association (LACTOA) Card. Riders with vision impairments may show a Braille Institute ID card.
You can also purchase transfers between lines operated by Metro and those operated by other carriers.
Required for each boarding
Required for transfer to municipal lines; Not valid on Metro bus and Metro Rail
Freeway Express Add-Ons
Zone 1 - $0.30
Zone 2 - $0.60
Bus only freeway routes
Off-Peak Base Fare
Weekdays 9am – 3pm and 7pm – 5am; All day on weekends and federal holidays
Metro Day Pass
(TAP card required)
Good for local travel all day; Zone charges may apply on some lines
Warning: Failure to pay the proper fare is violation of Section 640 Penal Code and may result in a fine up to $250 and 48 hours community service.
All passes are sold on TAP cards, durable plastic cards with electronic chips inside that you use again and again. Metro's Reduced Fare Program enables eligible riders to obtain special LACTOA/Disabled TAP ID cards and purchase monthly passes at reduced-rates.
Monthly Metro Pass
Good on Metro bus and Metro rail only
Monthly EZ transit pass
Good on Metro bus, Metro Rail and many additional carriers
EZ Premium Stamp
Per Zone - $9.50
Good for long distance charges
Applications for LACTOA/Disabled TAP ID cards are available at Metro Customer Centers, in the TAP Users Guide for Riders with Disabilities. Applications are available inEnglish and Spanish. You will need proof of eligibility or a Medicare card. Completed applications must be accompanied by a photo, required documentation and a $2 processing fee.
When completed, applications can be mailed to Metro’s Reduced Fare Office, submitted at any Customer Center or mailed to the TAP Service Center as specified on each application.
Once you have your card, you can load it with a pass each month at Metro Customer Centers, at Metro Rail or Metro Orange Line ticket vending machines, online attaptogo.net, or at hundreds of neighborhood outlets; search “pass outlets” at metro.net for the location nearest you.
For complete information on obtaining and using your TAP card, please see the TAP User's Guide for Riders with Disabilities.
323.GO.METRO (266.6883) or 323.GO.METRO (466.3876)
Wheelchair Lift Hotline
Lost and Found
TAP Reduced Fare Office
All Metro Rail lines are accessible to persons in wheelchairs. Every station has either a walkway/ramp or elevator from the street level to the boarding platforms. In the event the elevator at the station where you want to board is out of order, you may take a bus to the next station free of charge.
Metro buses can accommodate all types of wheelchairs, including three-wheel scooter-chairs, power chairs and small four-wheel chairs. The general requirement is that it must fit on the lift and be able to maneuver to the wheelchair securement area.
Specifically, lifts, ramps and securement areas on Metro buses can accommodate mobility devices up to 30 inches wide and 48 inches long. An attendant may accompany the wheelchair passenger on the lift providing the combined weight does not exceed 600 pounds.
Metro's Accessibility Advisory Committee (AAC) meets monthly in the Gateway Plaza Conference Room, 3rd floor in the Metro Headquarters building in downtown Los Angeles. Accessibility Advisory Committee Agendas are available in alternative formats upon request; Please Call 213/922-2403 or 213/922-3003. Live captioning provided at every Accessibility Advisory Committee Meeting.
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