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Riders with Disabilities

Riders with Disabilities
  • Quick Start
  • Trip Planning
  • Rail Access
  • Bus Access
  • Elevator Alerts

Quick Start

Metro strives to ensure that its services (including over 200 bus and rail routes) are fully accessible to all of our customers, including those with disabilities. To further assist those with visual impairments, Metro provides Braille-encoded and large type “Metro Flash Cards” for signaling the correct bus. For more information please call 213.922.7023.

Metro is also the primary funding source for Access Services Incorporated, the federally-required ADA paratransit service. This service is offered to individuals whose disabilities prevent them from independently using regular bus or rail service. It is comparable to fixed-route service and offers 24-hours-a-day curb-to-curb service. For more information, please call Access Services Incorporated at 1.800.827.0829.

Tell the customer representative where you are starting from, where you want to go, and the time and day you want to travel. You’ll find out what bus or rail line to take and where to catch it.

You can also get customized itineraries 24 hours a day for all carriers in LA County using the Metro Trip Planner.

Metro Information Hours
Monday – Friday 6:30am – 7pm
Saturday & Sunday 8am – 4:30pm

Best times to call:
Monday – Friday 11am – 3pm
Saturday & Sunday 10am – 3pm

Our representatives can mail you a timetable listing all hours of service for your bus or rail line. Timetables are also available online in an accessible Portable Document Format (PDF).

Paying Your Fare

Cash Fares

The simplest way to pay your fare is with cash each time you board a bus or train. To receive the reduced cash fares, show your Medicare card, DMV Placard or Los Angeles County Transit Operators Association (LACTOA) Card. Riders with vision impairments may show a Braille Institute ID card.

You can also purchase transfers between lines operated by Metro and those operated by other carriers.

Disabled/Medicare Cash Fares:

Base Fare
Required for each boarding

Metro-to-Muni Transfer
Required for transfer to municipal lines; Not valid on Metro bus and Metro Rail

Freeway Express Add-Ons
Zone 1 - $0.30
Zone 2 - $0.60
Bus only freeway routes

Off-Peak Base Fare
Weekdays 9am – 3pm and 7pm – 5am; All day on weekends and federal holidays

Metro Day Pass
(TAP card required)
Good for local travel all day; Zone charges may apply on some lines

Warning: Failure to pay the proper fare is violation of Section 640 Penal Code and may result in a fine up to $250 and 48 hours community service.

Prepaid Passes

All passes are sold on TAP cards, durable plastic cards with electronic chips inside that you use again and again. Metro's Reduced Fare Program enables eligible riders to obtain special LACTOA/Disabled TAP ID cards and purchase monthly passes at reduced-rates.

Disabled/Medicare Pass Fares:

Monthly Metro Pass
Good on Metro bus and Metro rail only

Monthly EZ transit pass
Good on Metro bus, Metro Rail and many additional carriers

EZ Premium Stamp
Per Zone - $9.50
Good for long distance charges

Applications for LACTOA/Disabled TAP ID cards are available at Metro Customer Centers, in the TAP Users Guide for Riders with Disabilities. Applications are available inEnglish and Spanish. You will need proof of eligibility or a Medicare card. Completed applications must be accompanied by a photo, required documentation and a $2 processing fee.

When completed, applications can be mailed to Metro’s Reduced Fare Office, submitted at any Customer Center or mailed to the TAP Service Center as specified on each application.

Once you have your card, you can load it with a pass each month at Metro Customer Centers, at Metro Rail or Metro Orange Line ticket vending machines, online attaptogo.net, or at hundreds of neighborhood outlets; search “pass outlets” at metro.net for the location nearest you.

For complete information on obtaining and using your TAP card, please see the TAP User's Guide for Riders with Disabilities.

Helpful Contact Information

Metro Information
323.GO.METRO (266.6883) or 323.GO.METRO (466.3876)

Wheelchair Lift Hotline

Lost and Found

TAP Reduced Fare Office

Rail Riding Tips

Wheelchairs on Metro Rail

All Metro Rail lines are accessible to persons in wheelchairs. Every station has either a walkway/ramp or elevator from the street to the platform. In the event of an elevator outage at your station, you may take a bus to the next station for free.

  1. Boarding and exiting the train It's recommended, but not required, that persons in wheelchairs back into and out of rail cars to avoid problems with the gap between the platform and the rail car. Each rail car can accommodate two to four wheelchairs. The door nearest the designated wheelchair location is marked with the wheelchair symbol. If you cannot use the designated wheelchair area, avoid blocking the doors or the train operator’s cab door.
  2. Securement on the train –   There are no securement devices on rail cars. Passengers using mobility devices should use one of the handholds inside the rail cars and set the brakes or turn off the power on their chairs while riding Metro Rail.
  3. Turnstiles – Many station entrances have turnstiles for validating TAP cards. Please use the entrance designed for persons with disabilities, located on the left and marked with the wheelchair symbol. If you're unable to tap your card at the turnstile, please use the hands-free intercom (see below).

General rail riding tips

Hands-Free Help at Turnstiles

A valid TAP card is required at turnstiles, including wheelchair-accessible gates. Riders who need assistance can use the hands-free intercom.

  • Approach the intercom near the turnstiles; a red light will come on when the hands-free sensor detects you. 
  • An attendant's voice will come through the speaker and amber light will turn on. 
  • Speak to attendant to confirm you require assistance or wait for the next light. 
  • When green light turns on, proceed to the wheelchair-accessible gate and the attendant will remotely open it for you.

Accommodations for Riders with Vision Impairments

  • Braille and tactile signs that identify the station are posted at station entrances. Additional signs are posted in all subway stations on the sides of stairs and escalators near the platform to indicate the direction the train is traveling. 
  • Take care when approaching the edge of the platform. Textured flooring is installed on all platform edges to alert passengers with visual impairments. In addition, flexible yellow warning poles are installed on platforms to block the gaps between the rail cars when trains are in the station.

Bus Riding Tips

Wheelchair Accommodations

Metro buses can accommodate all types of wheelchairs, including three-wheel scooter-chairs, power chairs and small four-wheel chairs. The general requirement is that it must fit on the lift and be able to maneuver to the wheelchair securement area.

Specifically, lifts, ramps and securement areas on Metro buses can accommodate mobility devices up to 30 inches wide and 48 inches long. An attendant may accompany the wheelchair passenger on the lift providing the combined weight does not exceed 600 pounds.

  1. Boarding the bus – Bus operators will offer to assist each wheelchair passenger in boarding the bus, reaching the securement area and securing the chair. Wheelchair passengers should enter the lift or ramp slowly and while on the lift, secure their chair so that it will not roll when the lift is in motion. Be aware of items hanging outside of the chair (bags, backpacks, baskets or other items) and make sure they are not in the way while boarding.
  2. Securement on the bus – Metro uses a strap system mounted on the floor that can secure a variety of mobility devices.
  3. Securement strap program – Metro offers free expert pre-marking of tie-down locations on mobility devices and securement straps for securement points. Both enable faster securement and release aboard buses. For the free pre-marking or installation of securement straps, contact 213.922.8800. See the Securement Straps for Mobility Devices brochure for complete details.
  4. Securement areas – Metro policy requires that the operator ask other passengers sitting in the wheelchair securement area to move when a wheelchair passenger boards. The operator will request other passengers to give up their seats, but cannot force them to move.
  5. Mechanical failures – In the event there is a problem with the lift or ramp on a bus, the operator will contact Bus Operations Control for a supervisor or another bus to assist the patron using the mobility device. On most Metro routes, another bus with an operating lift or ramp will arrive at the stop in less than 30 minutes.

Accommodations for Riders with Vision Impairments

  • Operators call out their route number when pulling up to a stop used by multiple bus lines when a person with a visual impairment is waiting. Special Metro Flash Cards with Braille and large print are available at no cost to assist riders with visual impairments in letting bus operators know which route they want. To obtain a Metro Flash Cards, please call 213.922.7023.
  • Operators announce all transfer points, major intersections, points-of-interest or any other stop upon request. They also make periodic announcements of stops along the route to enable passengers to determine when their stop is approaching. Most Metro buses are equipped with automated systems which announce all stops.

General bus riding tips

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