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FAQs
How do I get more information on the Employer Annual Pass Program?
My card doesn’t work, who should I contact?
When adding new passes, how much should I pay?
I lost my card, how can I replace it?
To replace a card please complete the Replacing Passes form and submit it with the replacement card fee to ab@taptogo.net or you may mail it to: Employer Annual Pass Program, One Gateway Plaza, Mail Stop 99-PL-4, Los Angeles, CA 90012. If you prefer, you may fax the completed form to 213.922.7586.
How much is a replacement pass?
The fee for reissuing a lost or stolen A-TAP/SEP card the first time is $25 per individual. The fee for reissuing a lost or stolen card the second time is $50 per individual. Please note that Metro will not reissue more than two (2) A-TAP/SEP cards per employee per fiscal year.
How can I obtain an order status?
Who should I make the payment check out to?
Please make checks payable to: Employer Annual Pass Program or LACMTA
Which forms of payment does Metro accept?
Metro accepts all major credit cards (Visa, MasterCard and American Express), checks and money orders.
Which transit agencies accept Annual TAP?
All bus and light rail operated by Los Angeles County Metropolitan Transportation Authority (Metro) accept Annual TAP.
I have a complaint/concern, who can I contact?
Forms & Instructions
Adding and/or Canceling Passes Form
To add and/or cancel an Employer Annual Pass Program TAP card, complete and submit the Adding and/or Canceling Pass form , copy of the employee’s company issued ID or current copy of employee’s pay stub, payment information and the employee’s photo.
Submit complete order to:
E-mail: ab@taptogo.net
Fax: 213.922.7586
Mail:
Employer Annual Pass Program
One Gateway Plaza
Mail Stop: 99-PL-4
Los Angeles, CA 90012
Allow 7-10 business days for processing.
Make checks payable to: Employer Annual Pass Program or LACMTA
Replacing Passes Form
To replace a lost or stolen Employer Annual Pass Program TAP card, complete the Replacing Passes form and submit with payment information to:
E-mail: ab@taptogo.net
Fax: 213.922.7586
Mail:
Employer Annual Pass Program
One Gateway Plaza
Mail Stop: 99-PL-4
Los Angeles, CA 90012
Allow 7-10 business days for processing.
Make checks payable to: Employer Annual Pass Program or LACMTA.
Documents
Contact us
To find out how you can partner with Metro and become an Employer Annual Pass Program client, please request more information or call 213.922.7983 and a Metro annual transit pass expert will gladly assist you.