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Customer Centers
Special World Cup Enhanced Service Customer Center Hours
For evening matches on June 12, June 15, and June 25:
- The Customer Information Call Center (323.GO.METRO) is planning to extend phone coverage until 12am.
- The TAP Information Call Center (866.TAPTOGO) is planning to extend phone coverage until 11pm.
- The LAX and East Portal Customer Centers are planning to extend in-person customer support until 10pm.
For weekend midday matches (June 21 and 28):
- The TAP Information Call Center is planned to provide additional weekend coverage from 8am to 6pm. (The TAP Information Call Center is not typically open on weekends.)
| Union Station/Gateway Transit Customer Center – East Portal One Gateway Plaza Los Angeles, CA 90012 Monday-Friday: 6am – 6:30pm Saturday and Sunday: 10am – 6pm Photo booth available |
| Baldwin Hills Crenshaw Customer Center 3650 W. Martin Luther King Blvd., Ste 189 Los Angeles, CA 90008 Tuesday-Saturday: 10am – 6pm Photo booth available |
| East Los Angeles Customer Center 4501 B Whittier Blvd. Los Angeles, CA 90022 Tuesday-Saturday: 10am – 6pm Photo booth available |
| LAX/Metro Transit Center Customer Center 9225 Aviation Bl, Concourse Level Los Angeles, CA 90045 Monday-Friday: 6am – 630pm Saturday and Sunday: 10am – 6pm Photo booth available |
| Rosa Parks Customer Center Willowbrook/Rosa Parks Station 11720 Wilmington Ave Los Angeles, CA 90059 Monday-Friday: 6am – 6:30pm |
| Wilshire/Vermont Customer Center 3183 Wilshire Blvd, ste 174 Los Angeles, CA 90010 Monday-Friday: 10am – 6pm |
| Metro ExpressLanes Service Centers |
| Torrance Service Center 20101 Hamilton Av, Ste 100A Torrance, CA 90502 Monday-Friday: 10am – 7pm |
| El Monte Service Center 3501 Santa Anita Av El Monte, CA 91731 Monday-Friday: 10am – 7pm |
| Call Center (877) 812-0022 TDD/TYY 711 Monday-Friday: 7am – 7pm |
Lost & Found
The most efficient way to report a lost item is by filling out a Lost Item Report. The Lost and Found is open temporarily Monday – Friday from 10am-2pm.
Help and Contacts
Help and Contacts Metro HeadquartersLos Angeles County Metropolitan Transportation AuthorityOne Gateway PlazaLos Angeles, CA 90012-2952213.922.6000 How can we help you today? Special Notice for World Cup Enhanced Service For evening
Media Relations
Metro Media Relations staff is available on an emergency basis 24 hours a day, 7 days a week. After hours, in the event of an emergency, please call 213.922.6111 and
