How do I know what the expiration date is on my TAP card?
Your current TAP card is valid up to 10 years. TAP cards purchased after the new fare changes are implemented will be valid up to 15 years. You can verify your TAP card’s expiration at a TAP vending machine or by registering your card and signing into your TAP account on taptogo.net or in the TAP app.
I already have a TAP card, will the new expiration date apply to my card?
Only TAP cards purchased after the new fare changes are implemented will be valid up to 15 years. TAP cards purchased prior to the new fare change implementation will be valid up to 10 years from purchase. You can check your card’s expiration date at a TAP vending machine or by registering your card and signing into your TAP account on taptogo.net or in the TAP app.
I’m a cash customer, how do I get a TAP card?
Buying a TAP card is easy. TAP cards can be purchased at TAP vending machines at all Metro rail and busway stations, at Metro Customer Centers, at over 500 TAP vendors in LA County, online at taptogo.net or by phoning TAP Customer Service at 866.TAPTOGO (866.827.8646). The TAP app allows you to turn your smartphone into a virtual TAP card. For more info on getting a TAP card, click here. TAP cards can be reloaded with Stored Value at the above locations.
Where can I reload my TAP card?
- At a bus farebox
- TAP vending machines located at all Metro rail stations, the Metro J Line (Silver) and G Line (Orange) stations and the El Monte Station
- Over 500 TAP vendors in LA County
- Online at taptogo.net
- In the TAP app
- By calling TAP Customer Service at 866.827.8646
- For more details, please visit taptogo.net/TAPPurchase.
I’m a cash customer, and I want to remain anonymous. Can I still pay fare with a TAP card and remain anonymous?
Yes, you may purchase a TAP card and add fare onboard a bus, at a TAP vending machine, TAP Vendor or Metro Customer Care Center. No personal information is necessary to buy or reload these cards. You will remain anonymous unless you register your TAP card.
Can I load my TAP card on a bus?
Yes, the bus operator will load up to $20 of Stored Value onto your TAP card when you board the bus.
How do I use the TAP app to pay for my fare?
Once you download the TAP app from the App Store or Google Play store (search: TAP LA), sign into your TAP account or create a new one. You can add fare to your plastic TAP card or download a free virtual TAP card directly to your phone. From the TAP app, you can add Stored Value to pay per ride on Metro buses and trains or purchase fares for 25 transit agencies in LA County.
Are Digital TAP Cards Free?
Digital TAP cards through the TAP mobile app or Apple Wallet will continue to be free of charge. Reduced Fare TAP cards will also remain free.