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Metro today announced the launch of its new Safety Hub, a centralized online resource designed to provide riders, employees and the public with clear, accessible information about safety efforts and results across the transit system.
The Safety Hub serves as a comprehensive entry point for information about Metro’s public safety initiatives and progress. Developed with significant input from Metro riders and the agency’s Public Safety Advisory Council, the hub explains how Metro is working to improve safety across its entire system which recorded 305 million boardings in 2025. It will be updated regularly with data on security activity, reported crime, ridership and other key metrics, as well as context to help explain trends and how safety strategies are evolving over time.
The hub also connects users to Metro’s Public Safety Dashboard, which provides timely data on security activities, crime demographics, response times and other key statistics. The dashboard is aligned with Metro’s Public Safety Analytics and Bias-Free Policing Policies, reinforcing the agency’s commitment to equitable, accountable public safety practices.
“Safety is foundational to everything we do at Metro,” said Metro Board Chair Fernando Dutra and City of Whittier Council Member. “The launch of our Safety Hub reflects our commitment to openness and accountability. By making this information readily accessible, we are empowering our riders and the public with a transparent look at our progress and the actions we’re taking to build a safer transit system for everyone.”
The new platform is designed to provide important context about the agency’s ongoing safety work while making it easier for the public to understand how Metro measures and evaluates its efforts.
“Transparency and data integrity are essential to building public trust,” said Metro Board Member and Los Angeles County Supervisor Holly J. Mitchell who was the lead author of the motion to create the data dashboard. “We cannot ignore the connection between systemic racism and public safety, and we cannot improve what we do not track, the data dashboard helps us do both these things. This furthers our effort to provide the public and our riders with clear insight into how safety data is collected, analyzed and reported to inform outcomes rooted in fairness, equity, and accountability.”
Metro CEO Stephanie Wiggins emphasized that the hub represents a significant step forward in strengthening both safety and customer confidence.
“Keeping our riders and employees safe is Metro’s top priority,” said CEO Stephanie Wiggins. “The Safety Hub provides transparent, easy-to-understand information about what’s happening across our system and how we’re responding. By sharing timely data and performance metrics, we are reinforcing our commitment to continuous improvement and to creating a transit environment where everyone feels secure.”
About Metro
The Los Angeles County Metropolitan Transportation Authority (Metro) is building the most ambitious transportation infrastructure program in the United States and is working to greatly improve mobility through its Vision 2028 Plan. Metro is the lead transportation planning and funding agency for L.A. County and carries nearly 1 million boardings daily on a fleet of 2,200 low-emission buses and six rail lines. The latest October 2025 customer experience survey showed that customer satisfaction has risen to 87%.
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