After your 90-day period ends, your LIFE benefits continue — but change to 20 free rides per month. You'll need to load these onto your TAP card each month (or sign up for auto-redemption so they load automatically). Many members don't realize this benefit continues — make sure you sign up for auto-renewal so you don't miss out.

No. Once you're enrolled, your LIFE membership continues as long as you remain eligible. You do not need to re-apply each year.

We'd like to stay in touch with you, so please notify us of any changes to your contact information by calling 213.922.2378 or emailing lifeinfo@metro.net. 

Contact TAP Customer Service as soon as possible. Your LIFE benefits are tied to your account, not just the card — they can transfer your benefits to a new card.

Steps: 

1. Purchase a new TAP card at a TAP Vending Machine or a Metro Customer Center. A minimum of $1 must be added to the card.  
2. Submit Request → Call TAP Customer Service at 866.TAPTOGO (866.827.8646) or email customerservice@taptogo.net.
   a. Be prepared to provide your name, date of birth, address, phone number and/or email and new TAP card number.  
   b. TAP Customer Service is open Monday-Friday 8am-6pm. 

No. LIFE is a transit benefit — signing up does not affect any other public assistance you receive, including CalFresh, Medi-Cal, General Relief or housing assistance.

After applying, you will receive a confirmation email or phone call. If you haven't heard back within 10 business days, contact the LIFE program at 213.922.2378 or email lifeinfo@metro.net. 

If you are enrolled in the LIFE program, you may add a discount pass for your local agency or a free 20-Ride pass to your TAP card each month. Here are some FAQs to make it easy.   

If your TAP card does not show on your online account, under “My TAP Cards,” click “Register card” and enter the 16- or 20-digit number on the back of your card. 

For any additional questions regarding your TAP account, please contact 866.827.8646 or customerservice@taptogo.net.  

Yes, K-12 students are eligible if they are enrolled as a dependent on an eligible adult’s application. But first, be sure to check if your school is participating in GoPass, which offers students at participating schools a pass to ride Metro for free.  

No, you may not enroll in LIFE if you already have access to transit subsidies through other Metro fare programs such as GoPass for K-12 and Community College Students, College U-Pass and Employer Pass.  

No, LIFE discounts only cover the base fare on participating transit agencies. Any transfers between Metro and another transit agency are not included, riders must pay the difference.