Metro Micro Service Zones
Click below to see zone map
Watts/Compton
Monday-Friday, 5am-11pm
Saturday-Sunday, 5:30am-9:30pm
LAX/Inglewood
Monday-Sunday, 5am-9pm
North Hollywood/Burbank
Monday-Friday, 6am-10pm
Saturday-Sunday, 10am-10pm
El Monte
Monday-Friday, 6am-10pm
Saturday-Sunday, 10am-10pm
Highland Park/
Eagle Rock/Glendale
Monday-Sunday, 5:30am-10pm
Altadena/
Pasadena/Sierra Madre
Monday-Sunday, 5:30am-10pm
Northwest San Fernando Valley
Monday-Sunday, 5:30am-10pm
UCLA/Westwood/
VA Medical Center
Monday-Friday, 8am-9pm
How to Ride
Meet Metro Micro
Micro is Metro’s new on-demand rideshare service, offering trips within several zones in LA County. The new service is for short local trips and uses small vehicles (seating up to 10 passengers). Micro is part of Metro’s family of services and has been designed hand-in-hand with our NextGen Bus Plan. The service is meant to be a fast, safe and convenient option for quick trips around town.
The service is currently available in Watts/Compton, LAX/Inglewood, North Hollywood/Burbank, El Monte, Highland Park/Eagle Rock/Glendale, Altadena/Pasadena/Sierra Madre, Northwest San Fernando Valley and UCLA/Westwood/VA Medical Center.
FAQ
What are the Metro Micro health guidelines during the COVID-19 pandemic?
Metro is committed to offering safe transportation options that adhere to all local and state public health guidelines. All drivers and passengers will be required to wear face masks. Additionally, all drivers will be trained on proper COVID-19 health and safety procedures and will be provided with proper PPE equipment.
Where can I ride Metro Micro?
The service is currently available in Watts/Compton, LAX/Inglewood, North Hollywood/Burbank, El Monte, Highland Park/Eagle Rock/Glendale, Altadena/Pasadena/Sierra Madre, Northwest San Fernando Valley and UCLA/Westwood/VA Medical Center.
How is this different than regular Metro Service in the area?
Metro Micro will offer shorter wait times and better reliability in the service area. The wait time for the service will be a maximum of 15 minutes from time of reservation to time of pickup from your requested location within the service zone.
On-demand trips mean you can access service when you need it, instead of having to plan your trip around a bus route schedule.
Service is provided in a vehicle that will make short trips within the service area. Riders can’t hail a Metro Micro vehicle from the curb, like they would a bus. Trips must be scheduled in advance. Customers must plan a separate bus trip to complete any trip outside the pilot zone.
How do I know when a driver will pick me up?
Your ride booking will specify a time window of 10 minutes for pick-up. We advise you to reach your pick-up point 5 minutes before your pick-up window. As it gets closer to the time of your ride, we will send you an updated ETA. You will also receive a notification when your vehicle has arrived. Updates are sent via SMS and the Metro Micro app. Furthermore, you have the option to use the mobile app to track your vehicle’s location in real-time as it comes to pick you up.
How long will the driver wait for me?
You will receive a notification when your vehicle has arrived to pick you up. As a courtesy to your co-riders, the driver will only wait for up to 10 seconds. To stay on schedule, the vehicle will depart if you do not show up within the 10-second waiting period.
Can I change my pick-up location or destination?
You cannot change your existing ride-booking. However, you can cancel your ride and book a new ride that suits your pick-up location or destination.
Will I be able to rate my trip?
Yes. At the end of a trip, mobile app customers will be invited to rate their ride and submit comments about Metro Micro.
How much does it cost for a ride?
The permanent base fare for Metro Micro rides will be $2.50 per person. This fare, when paid with a TAP card, will include free transfers to Metro bus and rail services, as well as to municipal bus services at their interagency transfer rate. Transfers from other Metro services to Metro Micro will cost only 75¢. The two-hour transfer limit still applies.
How do I pay with TAP?
You can pay for your Metro Micro ride by tapping your TAP card on the TAP reader that is available inside the vehicle right when you board. The fare will be deducted from your preloaded balance. At this time, you cannot pay for Metro Micro with a monthly pass. If booked together, each rider will need to tap their own TAP card.
How do I book in advance?
Choose a date or time in advance. Bookings can be made on-demand up to 7 days in advance.
You have the option to book for multiple days with the same pick-up and drop-off schedule.
Where can I board Metro Micro?
Pick-up and drop-off will be available at designated locations within the pilot zone.
What if I don’t have a smartphone?
323.GO.METRO (323.466.3876) can be used to schedule your trip through Metro’s Call Center. The agent will be able to give you a vehicle arrival time, along with confirming your pick-up and drop-off locations.
Do all Metro Micro drivers have to have a background check?
As with all Metro employees must pass a background check and complete appropriate training.
What if I am traveling with a service animal or pet?
Service animals are always welcome, as required by law. All other pets must be secured in an enclosed carrier to board Metro Micro.
What are the Metro Micro service hours?
Rides cannot be booked that would arrive or depart outside of service hours.
- Watts/Compton: Monday-Friday, 5am-11pm, Saturday-Sunday, 5:30am-9:30pm
- LAX/Inglewood: Monday-Sunday, 5am-9pm
- North Hollywood/Burbank: Monday-Friday, 6am-10pm, Saturday-Sunday, 10am-10pm
- El Monte: Monday-Friday, 6am-10pm, Saturday-Sunday, 10am-10pm
- Highland Park/Eagle Rock/Glendale: Monday-Sunday, 5:30am-10pm
- Altadena/Pasadena/Sierra Madre: Monday-Sunday, 5:30am-10pm
- Northwest San Fernando Valley: Monday-Sunday, 5:30am-10pm
- UCLA/Westwood/VA Medical Center: Monday-Friday, 8 am-9 pm
Is this service meant to replace bus service?
Metro Micro is a supplement to the existing bus and rail system in Los Angeles County and the service is meant to complement equity, reliability and efficiency improvements being implemented as part of the NextGen Bus Plan that was approved in October.
How will I recognize my Metro Micro ride?
Metro Micro vehicles like Metro buses, have distinctive coloring and graphics. In addition, the app and SMS notifications will provide the vehicle number you are expecting as your ride approaches.
What type of seats can I book?
If you are passenger with bike, you can book a seat with Regular (bike) option. Bike racks, when available, have the capacity for two bikes.
If you require accessible seating, you can book a seat with Accessible option. You also have the option to add an additional companion traveling with you as a Regular Seat.
Other passengers can book up to 5 seats with Regular option.
Please remember that all passengers in 1 booking need to travel at the same time and get picked up and dropped off at the same stops.
How do I schedule a trip?
Book trips with the Metro Micro mobile app (Apple App Store or Google Play), on the web booking site, or by calling 323.GO.METRO (323.466.3876).
You can book a trip on Metro Micro web booking site; however, you will not receive automatic alerts about the status of your trip as you would when using the mobile app.
When you make reservation, you will be able to choose from a list of options for the pick-up and drop off times that best suits your schedule.
How do I pay for a ride?
You can add a credit card to your Metro Micro account and pay when you book your ride. Alternatively, you can select TAP card and pay with your TAP card when you board the vehicle.
I am eligible for reduced fare on Metro buses and trains. How much do I pay for Micro?
At this time, all Metro Micro customers pay the introductory discounted fare of $1 per ride.
Can I book in another language besides English?
The Metro Micro app and web booking site are currently available in English and Spanish. Patrons can call 323.GO.METRO (323.466.3876) to book in English, Spanish, or eight other languages commonly spoken in Los Angeles.
How do I cancel or change a scheduled ride?
A trip can be cancelled with the Metro Micro app, online on the web booking site or by calling 323.GO.METRO (323.466.3876). If you have pre-paid for your ride with a credit card, a credit will be applied to your account.
What other modes of transit can I connect to?
>Watts/Willowbrook Zone:
Connections to bus lines 48, 51, 53, 55, 60, 115, 117, 120, 125, 127, 128, 202, 205, 246, 251, 258, and 260 and A Line (Blue) plus C Line (Green) rail. Line 130 will become Long Beach Transit Route 141 from June 26th.
>LAX/Inglewood Zone:
Connections to Metro bus lines 40, 102, 110, 111, 115, 117, 120, 211, 212, 215, and 232 and C Line (Green) rail.
>Compton/Artesia Zone:
Connections to three A Line (Blue) stations and three C Line (Green) stations.
Connections to Metro bus lines 48, 51, 53, 55, 60, 120, 125, 127, 128, 130, 202, 205, 246, 251, and 260.
>El Monte Zone:
Connections to Metro bus lines 70, 76, 78, 266, 267, 268, 287, 489, 577, 910, and 950.
Connection to Metrolink San Bernardino Line.
>North Hollywood/Burbank Zone:
Connections to Metro bus lines 90, 92, 94, 96, 152, 154, 155, 162, 164, 165, 169, 222, 224, 237, 294, 501 and G Line (Orange) + B Line (Red) rail.
>Highland Park, Eagle Rock, Glendale:
Connections to Metro bus lines 2, 4, 45, 78, 81, 90, 92, 94, 96, 179, 180, 182, 251, 256, 258, 501, 603 and L Line (Gold).
>Altadena, Pasadena, Sierra Madre:
Connections to Metro bus lines 177, 180, 256, 260, 266, 267, 268, 487, 501, 660, 662, 686 and L Line (Gold).
>Northwest San Fernando Valley
Connections to Metro bus lines 150, 158, 162, 166, 167, 237, 240, 242, 243, 244, and G Line (Orange).
>UCLA/Westwood/VA Medical Center:
Connections to Metro bus lines 2, 4, 20, 233 (Late night/early morning only), 602, 720, 761 and E Line (Expo) rail.
Who will be my driver?
All Metro Micro drivers are LA Metro employees. As with all LA Metro operators, all drivers are screened before they are hired and have received specialized safety training, including incident prevention.
What is Metro Micro’s policy for car seats?
In compliance with California law, all passengers under age 8 must ride in an appropriate Child Restraint System (CRS), such as a safety seat or booster; and all passengers under age 2 must ride in an appropriate rear-facing safety seat. Caregivers must provide an appropriate safety seat and install it in the vehicle. Unfortunately, while drivers can provide information about LATCH attachment points, they cannot assist caregivers with installation.
What if I have comments, concerns, or questions about Metro Micro?
You can send any comments, concerns or questions within the app or web booking by navigating to the “Help” menu. Alternatively you can call Metro at 323.GO.METRO (323.466.3876) or email micro@metro.net.
Can’t find what you’re looking for?
Contact us at micro@metro.net
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