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Overview

Department Mission:

To ensure Metro patrons and employees can ride and work safely, without fear, 100% of the time.

Reporting a Threat or Crime:

  • For any threat to public safety on the Metro system, call Transit Watch at (888) 950-SAFE
  • For emergencies, call 911

Support Hotline for Victims of Sexual Harassment:

Sexual Harassment is unwanted touching, comments and gestures and it's OFF LIMITS on Metro.

If you are the victim of sexual harassment, misconduct or assault, sometimes it helps to talk to a counselor about your experience. We have counselor advocates available 24/7, and all conversations are confidential. You do not need to file a police report in order to call.
Call 844.OFF.LIMITS (844.633.5464)

Metro's Law Enforcement Structure:

As of July 1, 2017 Metro amended its law enforcement structure to include a multi-policing model inclusive of Metro’s Transit Security Guards (TSOs) and contract security personnel. Metro’s law enforcement model includes the: Los Angeles Police Department, Los Angeles County Sheriff’s Department and Long Beach Police Department. This multi-agency approach will allow for higher visibility, enhanced response time, improved customer experience, and deployment of specifically trained officers to engage patrons with mental illness and/or homelessness

Metro Homeless Action Plan

In Spring 2016, at the direction of Metro’s CEO, Metro created a Homeless Task Force to address the presence of the homeless on Metro’s system and properties due to the LA County homeless crisis. Los Angeles Homeless Services Agency (LAHSA) counts as many as 58,000 individuals in LA County who are homeless – 2/3rds of whom are unsheltered– some of whom turn to Metro’s system and properties looking for alternative shelter. In February 2017, Metro finalized their Metro Homeless Action Plan, which focuses on enhancing the customer experience and providing a safe and secure system, while aligning itself to the resources under Measures H and HHH. Under the action plan, Metro created a pilot program to hire two homeless multi-disciplinary outreach teams to engage the homeless and get them into services. Thus far, this pilot program is showing great success with roughly 12% of those homeless contacted going into permanent housing solutions. Metro is working with the county to obtain additional outreach services for the homeless and is considering expanding their existing pilot program for homeless engagement.

“Tap With Pride” Campaign

Metro created the “Tap With Pride” campaign as a way to work and partner with the community to gain greater fare and code of conduct compliance. The campaign focuses on partnering with faith-based organizations, community centers and schools to better educate the community on the Metro system and fare discounts.

Youth Fare Resolution Program

As part of the Metro Transit Court citation process, the Youth Fare Resolution Program is an internal Metro program where youth violators are contacted and counseled on how to expunge their fare violation records.

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