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Service Animals

Service animals provide important assistance to individuals with disabilities.  Your service animal is welcome on board Metro buses and trains.

What is a service animal?

  • Service animals can be guide dogs for the blind or visually impaired, signal dogs for the hearing impaired, or other types of animals that can be individually trained to work or perform tasks for an individual with a disability
  • Service animals perform some of the functions and tasks that the individual with a disability cannot perform in their day-to-day activities
  • An animal that has been specially trained as a psychiatric support animal is a service animal
  • All service animals  are trained to be calm and remain unobtrusive, even in chaotic public settings
  • A service animal must always be under the control of the owner or handler
  • An individual may have more than one service animal
  • Service animals require no special tag, identification, certification, papers, harness, vest, cape, or pass

What are examples of work and tasks that service animals perform?

  • Guiding individuals with visual impairments
  • Alerting individuals who are hard of hearing or deaf to intruders or sounds
  • Providing minimal protection or rescue work
  • Pulling a wheelchair
  • Fetching dropped items
  • Alerting individuals with seizure disorders to an oncoming seizure, or responding to a seizure
  • Reminding individuals with depression or other psychiatric conditions to take their medication

What is not a service animal?

  • Pets are not service animals
  • Emotional support, therapy, comfort, and companion animals are not service animals, as they have not been trained to perform a specific job or task

Animals, Pet Policy

Pets and emotional support, therapy, comfort, and companion animals are welcome aboard Metro when they:

  • Are secured in enclosed carriers and do not block the aisle or a doorway
  • Do not deprive a customer of a seat
  • Do not interfere with the comfort or convenience of other customers

Please be aware that a bus operator or other Metro representatives may ask if the animal is a service animal required because of disability and what task the animal has been trained to perform.

Note:  These service animal guidelines apply on Metro services and at Metro facilities.  Different rules may apply in other public places.

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