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Metro strives to ensure that its services (including over 200 bus and rail routes) are fully accessible to all of our customers, including those with disabilities.

Metro is also the primary funding source for Access Services, the federally-required ADA paratransit service provider for Los Angeles County. This service is offered to individuals whose disabilities prevent them from independently using regular bus or rail service. It is comparable to fixed-route service and offers curb-to curb service during hours when local bus service is provided. For more information, please call Access Services Incorporated at 1.800.827.0829.

Accessibility Videos

A new set of videos has been created to provide customers with disabilities some examples of transit service and features that can be expected when traveling on Metro.

In addition to educating the riding public about accessibility features on Metro bus and Metro Rail, the videos are designed to encourage individuals with disabilities to view public transit as a safe and comfortable option to meet their travel needs.

The videos are available on DVD. If you would like to request a copy be sent to you or your organization, please contact us via email at accessibility@metro.net , by telephone at 213-922-6919, or by mail at One Gateway Plaza, MS 99-21-5, Los Angeles, CA, 90012. Please make sure to provide your mailing address.

Below are some video samples.

Reasonable Modification

The Metro Customer Code of Conduct (English) (Spanish) provides that Metro may allow the reasonable modification of our policies to accommodate the special needs of persons with disabilities in order to allow them to fully utilize our services. Whenever possible a request for a reasonable modification or accommodation shall be filed in advance to the Manager of Accessibility and Paratransit by email at accessibility@metro.net , by telephone at 213-922-6919, or by mail at One Gateway Plaza, MS 99-21-5, Los Angeles, CA, 90012.


Requests for reasonable modifications or accommodations will not be approved if the request would: fundamentally alter the nature of the service, program, or activity; create a direct threat to the health or safety of others; result in an undue financial and administrative burden; or the individual would still be able to fully use the services provided by Metro without the modification. Individuals with disabilities may file complaints regarding reasonable modification or accommodation with Metro Customer Relations by telephone at 1.800.464.2111 or via email at customerrelations@metro.net .

For questions on this policy, please see the Reasonable Modification Frequently Asked Questions . To make a request, please use the, Reasonable Accommodation Request form .

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