Rail Riding Tips
Wheelchairs on Metro Rail
All Metro Rail lines are accessible to persons in wheelchairs. Every station has either a walkway/ramp or elevator from the street to the platform. In the event of an elevator outage at your station, you may take a bus to the next station for free.
1. Boarding and exiting the train – It's recommended, but not required, that persons in wheelchairs back into and out of rail cars to avoid problems with the gap between the platform and the rail car. Each rail car can accommodate two to four wheelchairs. The door nearest the designated wheelchair location is marked with the wheelchair symbol. If you cannot use the designated wheelchair area, avoid blocking the doors or the train operator’s cab door.
2. Securement on the train – There are no securement devices on rail cars. Passengers using mobility devices should use one of the handholds inside the rail cars and set the brakes or turn off the power on their chairs while riding Metro Rail.
3. Turnstiles – Many station entrances have turnstiles for validating TAP cards. Please use the entrance designed for persons with disabilities, located on the left and marked with the wheelchair symbol. If you're unable to tap your card at the turnstile, please use the hands-free intercom (see below).
Hands-Free Help at Turnstiles
A valid TAP card is required at turnstiles, including wheelchair-accessible gates. Riders who need assistance can use the hands-free intercom.
- Approach the intercom near the turnstiles; a red light will come on when the hands-free sensor detects you.
- An attendant's voice will come through the speaker and an amber light will turn on.
- Speak to attendant to confirm you require assistance or wait for the next light.
- When a green light turns on, proceed to the wheelchair-accessible gate and the attendant will remotely open it for you.
Accommodations for Riders with Vision Impairments
- Braille and tactile signs that identify the station are posted at station entrances. Additional signs are posted in all subway stations on the sides of stairs and escalators near the platform to indicate the direction the train is traveling.
- Take care when approaching the edge of the platform. Textured flooring is installed on all platform edges to alert passengers with visual impairments. In addition, flexible yellow warning poles are installed on platforms to block the gaps between the rail cars when trains are in the station.