You can also call Metro Customer Relations for trip planning assistance. Tell the customer representative your starting point, your destination, and the time and day you want to travel. You’ll find out what bus or rail line to take and where to catch it. Call 323.GO.METRO.
Metro Information Hours
Monday – Friday 6:30am – 7pm
Saturday & Sunday 8am – 4:30pm
Best times to call:
Monday – Friday 11am – 3pm
Saturday & Sunday 10am – 3pm
Our representatives can mail you a timetable listing the hours of service for your bus or rail line.
Paying Your Fare
For a complete list of Metro fares, go to metro.net/fares .
Metro's Reduced Fare Program enables eligible riders to obtain special LACTOA/Disabled TAP cards that can be loaded with reduced rate fares.
Applications for LACTOA/Disabled TAP cards are available at Metro Customer Centers and in the TAP Users Guide for Riders with Disabilities. Applications are available in English and Spanish . You will need proof of eligibility or a Medicare card. Completed applications must be accompanied by a photo, required documentation, and a $2 processing fee.
When completed, applications can be mailed to Metro’s Reduced Fare Office, submitted at any Customer Center, or mailed to the TAP Service Center as specified on each application.
Once you have your card, you can load it with stored value or load it with a pass at Metro Customer Centers, at Metro Rail or Metro Orange Line TAP vending machines, online at taptogo.net , or at hundreds of neighborhood outlets.