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Go Metro App FAQs

General

What are the features of the Go Metro App?

Features in Go Metro Los Angeles 3.0:

  • Live Maps & Real Time Arrivals – View a live map of your route, vehicle location, and get real time arrival.
  • My Metro – Previously visited trips, itineraries, routes, or stations/stops are automatically saved and can be “favorited” for easy access.
  • Contextual System Alerts – See alerts and notifications based on your previous trips, itineraries, route selection, or stations/stops.
  • Customer Assistance & Help – Call Customer Relations, TAP Help, and Metro Transit Security directly from the app. Locations of Metro Customer Centers and TAP resellers are integrated in the map.
  • Native Trip Planner – The trip planner is integrated into the app and will allow mixed mode transit.

Which transit agencies are included on the app?

Go Metro App combines information for agencies around the Los Angeles area. For a complete list, please visit the full trip planner at: http://socaltransport.org/tm_pub_start.php

How will it count against my data plan?

The app uses the Internet connection for arrivals, map downloads, and web-based contents. If you are using Go Metro on-the-go, and not using WiFi, your device will most likely use the data plan from your mobile carrier. Downloading maps and schedules and updating your app to the latest version are recommended over WiFi connection.

Is this app designed or available for tablets?

An iPad version of the app is available.

What if I want more information or if I want to provide feedback on the Go Metro app?

  • Please contact webmaster@metro.net for assistance, or –
  • In the Go Metro app, send us feedback by going to the Menu, then tapping on “Send feedback about this App”.

We appreciate your feedback.

Is real-time arrival information available on the app?

Yes, on the Home screen, select a Bus stop or a Rail station to view Nextrip Arrivals.

How do I find a schedule or a timetable for a specific Bus or Rail line?

From the Home screen, select the Maps button, then select the Bus or Rail line number desired for download the PDF of the schedule. Alternatively, you can download a web formatted timetable at http://www.metro.net/riding/maps/ .

Why does the app ask to access my location?

Go Metro app uses location based services on your mobile device to show stops nearby and to send notifications about transit conditions, event information, or promotions that may be relevant to the location. When prompted, you may select “Don’t Allow” to decline access. You can also change settings for location services by going to the Settings in your mobile device. On iOS, go to Settings > Privacy > Location Services > Go Metro, then select the desired options. On Android, go to Settings > Location, then turn location services on or off for your device.

What is a Beacon?

Beacon is a small device that communicates it’s location to mobile devices using Bluetooth technology. Beacons may be found in interior and exterior spaces to trigger location-specific notifications about transit conditions, events, or promotions. If you do not want Beacons to interact with your mobile device, you may disable Bluetooth in Settings.

What is geo-fencing?

Geo-fencing is a virtual area that is created in real geographical space. It is created by using location based services (LBS) enabled on your mobile device. When you enter this virtual area, a notification, about transit conditions, events, or location-specific promotions, may be triggered on your mobile device. If you wish to disable geo-fencing, turn off location services by going to the Settings in you mobile device. On iOS, go to Settings > Privacy > Location Services > Go Metro, then select the desired options. On Android, go to Settings > Location, then turn location services on or off for your device.

How do I turn-off or turn-on notifications for the app?

To manage notifications for Go Metro, go to the Settings for your mobile device. On iOS, go to Settings > Notifications > Go Metro, then select the desired options. On Android, go to Settings > Sound & Notification > App notifications > Go Metro, then select the desired options.

How are advertisements being used on the app?

Go Metro also includes third party advertisements, that uses location information while using the App. Metro does not have access or collect your personal information to present advertising.

Tips & Troubleshooting

How do I install the app?

You can download the app directly from Apple App Store or Google Play store. Please view the app information page on our website: http://www.metro.net/mobile/metro-mobile-app/

I am having trouble installing the app to my Android/iOS device.

If an older version of the app already installed, uninstall the older version and remove all app data. Try restarting the device; then install the latest version of the app.

I am having trouble getting the app to work.

Please send a more specific description of the issue and device details (OS version and model) to webmaster@metro.net for assistance.

How do I find real-time arrival times for my bus/rail line?

On the Home screen, select a Bus stop or a Rail station, then select the desired vehicle to see arrival times for the stop or station.

Why is my stop/station is not displayed on the map?

There may be an issue with the data feed for the app. Please call Metro Transit Info line at 323.466.3876 or report the issue to webmaster@metro.net .

How do I use the Live Map?

The Live Map is a new feature on the app; we are currently working on making improvements. The Live Map of shows the approximate locations of vehicles on a route, which gives you a glance at where vehicles may be in relation to stops or stations.

Why are arrival times not accurate or exact?

We use Nextbus data for tracking positions of bus and rail lines. There may be discrepancies of the actual arrival time due to technical factors and actual traffic conditions. Arrival times are approximate and are not an exact calculation of a vehicle’s arrival time.

Where is the Trip Planner?

You can start planning a trip from the Home screen by entering a desired destination in the search box. The destination could be a street address (example: 1234 Smith St), street intersection (example: Wilshire and Vermont), location/landmark name (example: Wiltern Theater), or a stop/station number.

Also, you can start a trip to or from the Nextrip Arrivals screen.

How do I save my searches or frequently used stops or stations?

You can favorite a specific stop/station, Trip Planner result, Live Map, and Route Map on its respective information screen by tapping on the Favorite icon. You can find all of your “favorited” items in My Metro.

Also, the App automatically saves recent searches and accessed stops and stations, which can be found in My Metro screen. From My Metro, you can “favorite” any item to save and use them in the future. “Favorited” items may be found under the Favorites tab in the My Metro screen.

How do I set specific start or end times for my trip?

After you’ve searched the desired destination and selected “Trip to” or “Trip from”, the app will take you to the Trip Planner screen. From there, set specific start or end times by tapping on the start/end button, which displayed as “Leaving Now” by default. Once the button is tapped, you will see options to select Start or End, date, and time. After making time adjustments, tap on Save. The updated start or end time will now be displayed.

Why isn’t the Bus schedule accurate?

There may be discrepancies of the actual arrival time due to actual traffic conditions. To report the issue, please call Metro Transit Info line at 323.466.3876 or email webmaster@metro.net .

I turned my GPS location on; however, it does not accurately pin point my location. How do I increase its accuracy?

To increase the GPS locator’s accuracy, try turning on your phone’s WiFi. (Note that the GPS locator’s accuracy will depend on the speed of your cell phone service as well as the strength of your signal reception.)

I am having trouble downloading All Maps & Timetables

All Maps & Timetables package has a large file size, and will be downloaded using WiFi only. If the download has paused or seems slow, you may minimize the app, then check on it a few minutes later to verify the download.

How do I restore or download previously purchased All Maps & Timetables?

Sign-in to the App Store (Apple App Store or Google Play Store) account associated with the purchase. In the Go Metro app, go to Maps & Timetables, then you should see the button to restore or download.

How do I request a refund of my In-App Purchase?

Terms and conditions of the purchase will be governed by the App Store (Apple App Store and/or Google Play Store) associated with your App Store account. Requests for refunds will be processed through the App Store.

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