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We Are Here For You - draft update

Metro is here for your essential trips during the ongoing COVID-19 crisis and LA’s path to recovery. We are running a modified service so that you can still get around when necessary.

Metro is committed to the safety and health of its riders and employees.

We are joining public transit agencies across the US to make every trip safer for transit riders by adopting best practices and official guidance. Metro is proud to display the Seal of Commitment to show its partnership with the American Public Transportation Association.

What we are doing to keep you safe

Deep cleaning and disinfecting

  • Metro continues to clean buses and trains at least once daily with EPA-approved disinfectants and approved industry standards. We are keeping our cleaning procedures up-to-date as the situation evolves.
  • Our cleaning priorities include high-contact surfaces, including handrails, elevator call buttons and TAP vending machines.
  • Metro has strengthened its cleaning regimens at major transit hubs and Union Station.

Adding service

  • Some Metro buses have increased service to add capacity for essential travel on June 21, 2020 to help alleviate crowding and encourage riders to practice physical distancing as much as possible. Updated schedules can be seen here .

Face covering is required

  • Please wear a face covering over your mouth and nose during your entire ride, unless you have a health condition or disability that prevents you from wearing one.

More accurate data for trip planning

  • It is important to stress that we continue to provide bus and rail service to every community that is currently served by Metro.
  • To get real-time bus info, download Metro’s official Transit App for smartphones.
  • The Transit app provides info on the expected number of passengers on buses.

Passenger reminders

  • We’re reminding riders to practice safety precautions when they ride. We're all in this together and each one of us can do their part to help keep Metro safer for everyone.

Rear-door boarding

  • To assist with social distancing, all Metro Bus riders must board and exit through rear doors only .
  • The front door will remain available to wheelchair riders and those who need the wheelchair ramp.
  • If you are using the bike rack, please let the bus operator know before exiting the bus — to give you time to get your bike off the rack at the front of the bus.

NOTE: While you are not expected to use the fare box or TAP validator at the front of the bus, please be in possession of fare during travel.

Employee health and safety

  • We’re taking all necessary health and safety precautions for our team members, especially those on the front-line. Employees are provided with face coverings and appropriate personal protective equipment.

What you can do

Wear a face covering

  • Please ensure that your mask covers your nose and mouth during your entire ride on the bus or train.
  • Find out how to properly wear a face covering by the experts at the Center for Disease and Control and Prevention .
  • Remember to keep your face covering over your mouth and nose while talking, and limit conversation whenever possible. The coronavirus can spread when an infected person coughs, sneezes and, even, talks in close proximity to others, experts advise.

Wash your hands

  • Wash your hands frequently with soap and warm water or hand sanitizer, one of the best safeguards against the COVID-19 virus.
  • Look for hand sanitizer dispensers at major transit stops and stations that we have begun installing for riders.
  • Cough or sneeze into your elbow or use a tissue; avoid coughing into your hands.

Practice social distancing

  • We ask riders to spread out whenever possible, allowing yourself physical distancing from others.
  • Avoid riding Metro if you are feeling sick.

Essential trips only

In order to comply with the LA’s safer-at-home orders, travel is only allowed for essential activities, such as:

  • To commute to an essential job
  • To visit a doctor or veterinarian
  • To get medication or medical supplies
  • To buy groceries
  • To provide care for minors, seniors and persons with disabilities or vulnerabilities

Metro partners with America's transit agencies

  • Metro is committed to the best practices and policies outlined by the American Public Transportation Association (APTA) in an effort to welcome LA to travel on our transit system with confidence.

For the latest updates on Metro’s ongoing response to the public health emergency, go to our daily blog post at The Source .

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