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Public Hearing on Proposed Readiness Efforts for Transfer on 2nd Boarding

Metro will hold a public hearing on January 17, 2018 to receive community input in preparation for Transfer on 2 nd Boarding. Transfer on 2 nd Boarding refers to the board-approved policy for customers transferring between agencies.  This approved policy (1) eliminates the need for paper transfers by allowing transfers to be automatically deducted from Stored Value on a TAP card upon the second boarding, and (2) extends the transfer eligibility time from 2 hours to 2.5 hours from the first boarding.  These approved changes are planned for Spring 2018.

To prepare customers for Transfer on 2 nd Boarding, the Metro Board of Directors will be asked to consider the following changes:

  • Replace Day Pass sales with Store Value sales onboard Metro buses
  • Transition token users to TAP
  • Implement a consistent $2 TAP card price to customers across all purchase points

The Notice of Public Hearing is available for review. Please also see the FAQ page .

The public is encouraged to attend this hearing and comment on the proposals. Public hearing details are as follows:

Wednesday, January 17, 2018 at 1PM
Metro Headquarters, Board Room
One Gateway Plaza, Los Angeles, CA 90012

The public hearing will commence at the listed time and will close after all oral testimony has been received by those members of the public present.

Public Comments

Persons unable to attend the hearing may submit written testimony postmarked through midnight January 17, 2018, the close of the public record.

Comments via email should be addressed to: customerrelations@metro.net , Subject: Transfer on 2 nd Boarding Readiness

Comments sent via U.S. Mail should be addressed to:

Metro Customer Relations
Attn: Transfer on 2 nd Boarding Readiness
One Gateway Plaza, 99-PL-4
Los Angeles, CA 90012-2932

Facsimiles should be addressed as above and sent to 213.922.6988.

ADA REQUIREMENTS: Upon request, sign language interpretation, materials in alternative formats and other accommodations are available to the public for Metro sponsored meetings and events.

LIMITED ENGLISH PROFICIENCY: Upon request, interpreters are available to the public for Metro sponsored meetings and events. Agendas and minutes will also be made available in other languages upon request.

All requests for reasonable accommodations, interpretation services and materials in other languages must be made at least three working days (72 hours) in advance of the scheduled meeting date. Please submit requests by calling (213) 922-4600 between 8 a.m. and 5 p.m., Monday through Friday. Our TDD line is (800) 252-9040. Individuals with hearing or speech impairment may use California Relay Service 711 + Metro phone number.

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