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FAQ's

How do I get more information on the Employer Annual Pass Program?

Please fill out the Request for Information form or call 213.922.7983. A Metro annual transit pass expert will gladly assist you.

My card doesn’t work, who should I contact?

Please contact the Employer Annual Pass Program team by email at ab@taptogo.net or by phone at 866.827.8646.

When adding new passes, how much should I pay?

Please contact Metro Commute Services (MCS) by email at mcs@metro.net or by phone at 213.922.7983 for your rate.

I lost my card, how can I replace it?

To replace a card please complete the Replacing Passes form and submit it along with the replacement card fee to ab@taptogo.net or you may mail it to: Employer Annual Pass Program, One Gateway Plaza, Mail Stop 99-PL-4, Los Angeles, CA 90012. If you prefer, you may fax the completed form to 213.922.7586.

How much is a replacement pass?

The fee for reissuing a lost or stolen A-TAP/B-TAP card the first time is $25 per individual. The fee for reissuing a lost or stolen card the second time is $50 per individual. Please note that Metro will not reissue more than two (2) A-TAP/B-TAP cards per employee per calendar year.

How can I obtain an order status?

Please contact the Employer Annual Pass Program by email at ab@taptogo.net or by phone at 866.827.8646

Who should I make the payment check out to?

Please make checks payable to: Employer Annual Pass Program

Which forms of payment does Metro accept?

Metro accepts all major credit cards (Visa, MasterCard and American Express), checks and money orders.

Which transit agencies accept Annual TAP?

All bus and light rail operated by Los Angeles County Metropolitan Transportation Authority (Metro) accept Annual TAP.

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