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FAQ - Students

Who is eligible?

  • Undergraduate students enrolled in a minimum of 6 units
  • Graduate students enrolled in a minimum of 6 units
  • A student that attends two (2) or more different colleges may combine units to meet eligibility requirements, if verified and approved by the school’s Administrator.

Does Metro U-Pass include Metro Zone1?

  • Yes, U-Pass covers both Metro Express Buses and Metro Silver Line at no extra charge

How much does the Metro U-Pass cost?

  • Metro U-Pass pricing varies depending on the school subsidy contribution
  • Metro U-Pass may be sold at a pro-rated price if the school permits

What happens if my Metro U-Pass is lost/stolen?

  • Contact your school Administrator to get a replacement U-Pass sticker
  • School will deactivate the lost U-Pass sticker
  • Pay the appropriate “Replacement Fee” (fees vary for each school)

Can I add Stored Value onto the Metro U-Pass?

  • Yes, adding Stored Value allows Metro U-Pass users to ride 23 other transit systems
  • Fare can be loaded at TAP vending machines (TVM), TAP vendor locations, or by phone 888-TAPTOGO (1.866.827.8646)

What happens if I add Stored Value and my Metro U-Pass is lost/stolen?

  • Report the lost/stolen U-Pass to your School Administrator
  • The School Administrator will issue a new U-Pass sticker and deactivate the lost/stolen sticker
  • Call 866-TAPTOGO (866.827.8646) to request a transfer balance to the new U-Pass sticker
    • Lost/stolen U-Pass sticker number is required to process the balance transfer
    • Obtain your lost/stolen sticker number from your school Administrator

Can I use the Metro U-Pass to register for the Metro’s Bike program?

  • Yes, Metro U-Pass can be used to unlock Metro bikes
  • A credit card is required to register for the Metro Bike program
  • All rental fees will be deducted from the credit card on file
  • Stored Value cannot be used to pay for rental fee
  • Register at https://bikeshare.metro.net

See U-Pass Participation List for the school Administrator contact information.

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