Skip to Content
Search

FAQ - Administrator

What is the Administrator’s responsibility?

  • Determines whether a student is eligible to participate in the U-Pass program
  • Confirms each Participant has submitted the Disclaimer/Waiver form
  • Sells the U-Pass and distributes U-Pass Media
  • Track’s and maintains the Participant Log List. Participant Log List must include the following information:
    • Participant’s name
    • Number of U-Pass Media assigned to each Participant
    • Participant’s student ID or other unique identifier
    • Date U-Pass Media was issued
    • Indicate whether U-Pass Media is loaded either via CPOS or by Metro via Autoload
    • If Autoload is required, Metro will require the Participant Log List is updated no later than 2:00 PM of each business day
  • The PPL is due twice per semester
    • End of sales closing date  (Last day  U-Pass is sold)
    • End of the Pass Period (Last day of current semester)

How to Report Lost, Stolen, Damaged or Defective U-Pass Stickers?

  • Email an Excel spreadsheet to levib@metro.net and CC trank5@metro.net with the following information:
    • U-Pass Sticker Number
    • Student First and Last Name
    • Student ID or Email Address as assigned by school
    • Date to Cancel U-PASS Sticker

U-Pass Sticker Number

Student First and Last Name

Student ID or Email Address

Date to Cancel U-Pass Sticker

01701234123412341234

Mickey Mouse

10112345

6/15/2017

  • Files should be submitted only on days when activity occurs
  • TAP Operations will cancel the U-Pass Sticker within one business day of receiving the file
  • TAP Operations will no longer maintain records of students enrolled in the U-Pass Program
  • All records must be maintained by the participating school

Metro contact information:

  • For CPOS device assistance call L.A. Dispatch at 213.863.4394
  • For U-Pass questions:
    • Devon Deming, Director of MCS, 213.922.7957 or demingd@metro.net
    • Jocelyn Feliciano, Communications Manager, 213.922.3895 or felicianoj@metro.net
    • Beverly Levi Dagan, Sr. Mgr. System Projects, 213.922.5614 or levib@metro.net
Share this page on
Advertisement
Close Search Window

Search metro.net, The Source, and El Pasajero