FAQ - Administrator

What is the Administrator’s responsibility?

• Determines whether a student is eligible to participate in the U-Pass program
• Confirms each Participant has submitted the Disclaimer/Waiver form
• Sells the U-Pass and distributes U-Pass Media
• Track’s and maintains the Participant Log List. Participant Log List must include the following information:
  • Participant’s name
  • Number of U-Pass Media assigned to each Participant
  • Participant’s student ID or other unique identifier
  • Date U-Pass Media was issued
  • Indicate whether U-Pass Media is loaded either via CPOS or by Metro via Autoload
  • If Autoload is required, Metro will require the Participant Log List is updated no later than 2:00 PM of each business day
• The PPL is due twice per semester
  • End of sales closing date  (Last day  U-Pass is sold)
  • End of the Pass Period (Last day of current semester)

How to Report Lost, Stolen, Damaged or Defective U-Pass Stickers?

• Email an Excel spreadsheet to levib@metro.net and CC trank5@metro.net with the following information:
  • U-Pass Sticker Number
  • Student First and Last Name
  • Student ID or Email Address as assigned by school
  • Date to Cancel U-PASS Sticker

• Files should be submitted only on days when activity occurs
• TAP Operations will cancel the U-Pass Sticker within one business day of receiving the file
• TAP Operations will no longer maintain records of students enrolled in the U-Pass Program
• All records must be maintained by the participating school

Metro contact information:

• For CPOS device assistance call L.A. Dispatch at 213.863.4394
• For U-Pass questions:
  • Devon Deming, Director of MCS, 213.922.7957 or demingd@metro.net
  • Jocelyn Feliciano, Communications Manager, 213.922.3895 or felicianoj@metro.net
  • Beverly Levi Dagan, Sr. Mgr. System Projects, 213.922.5614 or levib@metro.net