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Overview

Mobility on Demand COVID-19 Updates:

  • Suspending shared rides in support of social distancing
  • Now offering point to point services to accommodate essential trips
  • New essential destinations added beyond zone boundaries

Download the Via app from your smart phone’s app store.

Metro has partnered with Via to offer on-demand rides to select transit stations in three service zones. Monday to Friday, 6AM to 12AM and Saturdays and Sundays 8AM to 10PM, customers in the service zones can book a seat in a shared vehicle to or from Metro and Metrolink Stations in areas of North Hollywood, El Monte, and Compton. In response to the COVID-19 crisis, for a limited time, riders will be able to go anywhere in the zone, not just the stations in order to make essential trips.

Rides can be requested using Via’s mobile app or by calling their call center with a traditional phone. Customers with disabilities, including those with service animals, wheelchairs, or other mobility aids or who need additional assistance to board or alight, can request on-demand rides in the app or with the call center.

Fares

All rides are a free transfer from the Metro system. Therefore, no credit card or bank account information is required to book.

Hours of Operation

Rides are available Monday to Friday, 6AM to 12AM and Saturdays and Sundays 8AM to 10PM.