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FAQs

What will it be like to use this service?

Pretty much like using any other ride-hailing service’s pooled ride features.

What stations will be selected for the 12 month pilot? How are they selected?

We are currently working to identify the three stations for the pilot and aim to select stations in areas where people need better options to get to and from train or BRT stations.

How is this different from microtransit?

Unlike microtransit , which typically uses vehicles like shuttle buses or vans, the Metro-Via service will use Via drivers’ own vehicles, which are mostly regular sedans and SUVs.

What’s the MOD Sandbox Program?

The MOD Sandbox Program is part of a larger effort at the FTA to encourage transit agencies and communities to try new mobility tools such as smart phone apps, bike- and car-sharing, and demand-responsive bus and van services. MOD projects can help improve mobility, particularly for people who lack access to a car.

Who is Via?

First launched in New York City in 2013, the Via platform currently operates in New York City, Chicago, and Washington D.C., providing over 1.5 million rides per month. Via also licenses its on-demand transit technology.

Who does the project team consist of?

Metro’s Office of Extraordinary Innovation is working with Via and transit agencies in L.A. County and the Puget Sound region. Metro’s local partners include the Los Angeles Department of Transportation, Foothill Transit and Access Services. The Puget Sound partners, who will operate a similar pilot program, are Sound Transit and King County Transit. Metro’s research team includes the DC-based Eno Center for Transportation, UCLA and the University of Washington. At the federal level, a team of Booz Allen Hamilton and the UC Berkeley Transportation Sustainability Research Center will evaluate the project, as well as the 10 other projects that are participating in the FTA Sandbox program.

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