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FAQ

Frequently Asked Questions

What free services are provided by FSP?

  • Changing flat tires with the motorist’s spare tire
  • Jump-starting dead batteries
  • Refilling radiators and temporarily repair leaking hoses
  • Providing up to a gallon of fuel

How do I get service?

If your vehicle becomes disabled on the freeway and it is an emergency, dial 911. If you require non-emergency vehicle assistance, dial 511 and say “Motorist Aid.” If you do not have your cell phone, you can use the freeway call box. During FSP service hours, your request for non-emergency vehicle assistance will be forwarded to FSP, and a truck will be instructed to assist when it is available. Otherwise, the FSP vehicles are continuously roving the freeways during the designated service hours, and in many cases, may find you before you can call for assistance.

Will it cost me anything?

The service is absolutely FREE at the time of service. The program is funded by Metro and Caltrans utilizing state and local tax dollars.

Which freeways do Metro FSP patrol?

Check the map for FSP coverage.

Can the FSP driver tow my vehicle home, to my workplace or to a private facility?

The FSP driver will only tow vehicles, at no charge, to a safe, pre-determined location designated by CHP. FSP drivers are not permitted to tow vehicles to a private repair facility or home, and cannot recommend service companies or repair facilities.

Can I tip the driver?

Our FSP drivers are not permitted to accept tips. However, you may rate us on our Yelp!

How do I become an FSP Driver?

Metro FSP is provided by private tow service contractors. View our current list of FSP contractors .

How do I become an FSP Contractor?

You may contact our Procurement Department for more information.

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