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Willowbrook/Rosa Parks Station Improvement Project

Since the completion of the Metro Blue Line in 1990 and the Metro Green Line in 1995, the Willowbrook/Rosa Parks Station has evolved from a neighborhood station into the fourth most heavily used station in the Metro system. The Willowbrook/Rosa Parks Improvement Project will provide significant upgrades to this busy station, expanding its multi-modal capacity and role as a quality community resource, and ushering it into a new era of Metro Rail. The goals for this Project are to:

  • Enhance safety and security
  • Improve connections to the surrounding community
  • Expand station capacity
  • Streamline rail and bus transfers

Metro is working in tandem with several community revitalization efforts in the area, a number of which are spearheaded by the Los Angeles County Department of Public Works , to complement significant local streetscape and development investments and build a revitalized gateway into and for the Willowbrook Community.

This revitalized regional facility will provide thousands of Metro patrons with superior access to local treasures and amenities, including the County’s most advanced health care services provider, the rebuilt Martin Luther King Jr. Medical Campus, and the Charles Drew University of Science and Medicine.

Project Schedule

Project Schedule for Willowbrook/Rosa Parks Station Improvement Project


The Project aims to make the Willowbrook/Rosa Parks Station into a first-class transit facility through the following proposed measures:

  • Extend the Blue Line platform to reduce crowding and provide a new canopy
  • Create a southern at-grade pedestrian crossing and entrance to the extended Blue Line platform
  • Upgrade the elevators, escalators, stairs and mezzanine between the Blue and Green Line platforms
  • Improve and consolidate the bus bays to provide a safer and more comfortable area for patrons
  • Reconfigure Park & Ride lots for optimal circulation and pedestrian safety
  • Improve pedestrian circulation through the Station
  • Add a civic plaza with a Metro Bike Hub and a Metro Customer Service/Transit Security Center
  • Improve lighting, landscaping, and signage throughout the site


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In the last year and a half, we’ve been hard at work gathering input from the Willowbrook community and Station users, and making significant progress on the new design. Feedback received through community meetings, pop-up events, and a Green and Blue Line platform survey has played a significant role in shaping new design opportunities to create a more efficient and welcoming Station and community plaza.

In January 2017, Metro partnered with local community organizations to complete a walk audit of the Station and surrounding area to highlight opportunities for multi-modal access and connectivity improvements. This audit was one of 22 conducted as part of the Metro Blue Line First/Last Mile Plan and, in addition to developing guidance for accessibility improvements to the Station, will generate program recommendations for the Metro Bike Hub in the new community Plaza. Stay tuned for additional opportunities to let Metro know how to make getting to and from Willowbrook/Rosa parks Station easier, as well as how we should program the new Bike Hub to create a true mobility resource for the community.

Information on our past outreach efforts may be found below:

Station Pop-Ups

Station Pop-Up #1
Saturday, April 1, 2017
10am –12pm
Willowbrook/Rosa Parks Metro Station
Event Pictures

Station Pop-Up #2
Wednesday, April 5, 2017
3pm –7pm
Willowbrook/Rosa Parks Metro Station
Event Pictures

Community Meetings

Community Meeting #1
Tuesday, April 9, 2016
6pm – 8pm
Martin Luther King, Jr. Center for Public Health
11833 Wilmington Ave, Los Angeles, CA 90059

Community Meeting #2
Tuesday, May 17, 2016
6pm – 8pm
Martin Luther King, Jr. Center for Public Health
11833 Wilmington Ave, Los Angeles, CA 90059

Platform Survey

Metro reached out to patrons on both the Green and Blue Line platforms by surveying and asking them to share their thoughts on how to best redesign the station to improve circulation and community connections, as well as increase capacity and safety. A summary of those findings is available here .

Previous studies of patron usage data collected from fare gates and TAP card validators at the Station revealed that at least 88 percent of station users are rail-to-rail transfers. To supplement the input collected through community outreach, the survey captures the perspectives of passengers who currently may not leave the Station as they transfer between the Green and Blue Lines.


Construction

1) When will construction begin/end? When will the project open?

Construction is anticipated to begin in mid 2017 and continue through late 2018. Depending on construction phasing, some improvements may be available and running before full project completion.

2) How will I park and/or catch the rail/bus during construction? What kind of delays will construction cause to Station service?

Design and construction phasing for the Station is currently being discussed. Every effort will be made to minimize service interruptions during construction, including significant advanced notice posted on this webpage, at the Station and in community facilities.

3) Will you be maintaining wheelchair access during construction?

ADA-compliant access and patron safety are of prime importance to Metro. Both will be maintained during construction.

4) What will happen to the businesses in Kenneth Hahn Plaza currently occupying the space where the new civic plaza will be built?

Metro is currently working with the shopping center owners on relocating any businesses that may be directly affected by the project.

Current and Future Transit Service

5) Will the redesign alter current bus service at the Station?

This project does not propose a change in service to bus lines that currently begin, stop or terminate at this Station.

6) If Metro is changing the bus bays, where will the shuttles load/drop off?

The project aims to relocate the shuttles and buses currently stopping under the freeway to new open-air bus bays a few feet from their current location. The exact location has yet to be determined, but will be chosen based on improved safety and system efficiency in the Station.

7) How does extending the Blue Line platform improve the station?

Extending the Blue Line platform toward the south will allow passengers to move more safely and efficiently through the Station. An extended platform will move patrons away from the freeway underpass and allow more space for patrons to spread across the Blue Line platform.

8) Will fare gates be installed at every entrance?

Yes, the proposed improvements at the Willowbrook/Rosa Parks Station will conform to Metro’s current design standards, which require gating at station entrances.

Traffic / Parking

9) Are you adding or taking away parking?

The current Park and Ride lots that serve the Station may be reconfigured to improve safety and access, but the amount of patron parking spaces is expected to remain approximately the same.

10) Are you going to start charging for parking?

This project does not propose to charge for parking. However, Metro is conducting a separate systemwide parking study to analyze each park & ride lot, which may potentially impact this Station in the future.

Art

11) Will art be included as part of the improvement project?

The project will include new, site-specific, integrated artwork demonstrating high quality and community relevance.

To learn more about the Metro Art Program and sign-up to the mailing list, please visit metro.net/art .

Pedestrian Circulation / Community Access

12) How is Metro improving access to the Station?

  1. Multi-purpose plaza: The new community plaza adjacent to the Station is intended to serve both as a shared community space and to provide a safe and direct link to the Station from Wilmington Avenue. It will incorporate a Metro Bike Hub, transit security facility and Metro Customer Service Center.
  2. Mid-block promenade: The pedestrian promenade will traverse the Kenneth Hahn Plaza parking lot from Wilmington Ave. to the new Station plaza and establish a clear physical connection to the Station from the nearby employment hubs, schools and health service providers.
  3. Improved crossing: The existing pedestrian crossing north of the Blue Line platform will be redesigned and reconfigured to improve safety, visibility and circulation at the Station, and will traverse the rail tracks to connect the new civic plaza to Willowbrook Ave. East.

13) Does the project include the addition of public restrooms?

Metro is currently exploring the possibility of incorporating public restrooms into one of the facilities located within the new Civic Plaza.

Security

14) What is Metro doing to increase security in the redesigned Station?

  1. Transit Security Facility: The new Willowbrook/Rosa Parks Station will include an on-site Transit Security Facility located in the new Civic Plaza. This state of the art facility will house security office space, surveillance technology and a new customer service window. It will supplement the existing safety patrol presence at the Station.
  2. Open layout design: An open space layout is being analyzed to maximize lines of sight and provide patrons with clear wayfinding and security throughout the Station.
  3. Enhanced lighting and acoustics: Existing lighting elements are being upgraded, new LED lighting components are being installed and higher acoustical standards are being incorporated into the redesign.

Customer Service Center

15) What is a Metro Customer Service Center? What resources does it provide?

A Metro Customer Service Center offers a variety of services to Metro riders. Patrons can obtain timetables, plan trips, provide feedback, purchase TAP cards and submit applications for reduced fare TAP cards (e.g. Senior or Student cards) at the Centers.

16) Why place a Customer Service Center at the Willowbrook/Rosa Parks Station?

Currently, there are a limited number of Customer Service Centers located throughout the Metro system. Providing a Customer Service Center at the Willowbrook/Rosa Parks Station would allow Metro to better serve the communities in the southern area of the county through more convenient access via the Metro Blue and Green Lines, as well as various bus lines.

Bikes / Metro Bike Hub

17) What is a Bike Hub?

A Metro Bike Hub provides patrons new resources and facilities to store bicycles and encourages diverse means of travel from Metro stations to nearby locations. Innovative community-supportive programs such as car share, bike share and “build-a-bike” are currently being studied for implementation at the Willowbrook/Rosa Parks Station Bike Hub.

18) Will there be any bike paths added nearby?

The LA County Department of Public Works is currently exploring various improvements in the Willowbrook area, including the addition of bike amenities on Willowbrook Avenue, 119 th St, and Imperial Hwy. Programmatic elements housed in the future Metro Bike Hub at the Willowbrook/Rosa Parks Station have the potential to complement and enhance these new area networks through bicycle repair, storage and retail elements. Further information on these improvements is available also.

Funding / Employment

19) How is the project funded?

The project will be funded through a combination of federal and state grants as well the commitment of local dollars. Current grants include:

  • $10.25 million from the US Department of Transportation’s “TIGER” program
  • $38.5 million in funding from the California Transit and Intercity Rail Capital Program (“Cap and Trade”) for Willowbrook/Rosa Parks improvements and Metro Blue Line crossover and signalization improvements
  • $2.9 million from the State of California’s Active Transportation Program (ATP) for the Metro Bike Hub and pedestrian promenade connecting the station to the West
  • $2.5 million from the Mobile Source Air Pollution Reduction Review Committee (MSRC) in March 2015

20) Will there be local hire opportunities?

Yes, there will be a local hire policy as part of this project. Specific details are currently under discussion.

Staying Informed

21) How can I stay informed of the project progress?

  1. Willowbrook/Rosa Parks Station Improvement Project webpage : Project information, such as community meetings and milestones, will be updated as design develops.
  2. Mailing List: Metro’s Willowbrook/Rosa Parks Station Improvement Project team keeps an updated stakeholder list and apprises interested parties/individuals of upcoming meetings about new developments. This includes public meetings, such as those held by the Metro Board and/or City Planning Commission, and outreach-specific meetings focused project development. Sign up for our Willowbrook/Rosa Parks Station Improvements Mailing List .
  3. Metro staff: Project staff is available to answer questions or attend meetings to update larger groups of stakeholders. For questions regarding the Willowbrook/Rosa Parks Station Improvement Project, please contact Project Manager Wells Lawson at LawsonW@metro.net or 213.922.7217.

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