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LA Metro announces innovative partnership with Transit to replace agency’s smartphone app and improve customer experience

Monday May 18, 2020

The Los Angeles County Metropolitan Transportation Authority (Metro) has partnered with the Canadian-based company Transit to replace the agency’s smartphone app and collaborate on improving real-time bus and train arrival information for riders and the overall customer experience.

Metro riders are encouraged to download the app, Transit, on their Android or iOS device as a replacement for Metro’s “GoMetro” app, which is outdated and will be phased out.

“Now, more than ever, we need to provide riders with the tools they need to get around Los Angeles County and this app does that extraordinarily well,” said City of Inglewood Mayor and Metro Board Chair James Butts. “At the same time, this will also provide Metro with higher-quality data that will allow the agency to respond more quickly to riders’ changing needs as Los Angeles County recovers from this pandemic.”

The Transit app will provide a greatly improved customer experience, including:

  • Accurate real-time arrival information for buses and trains.
  • Step-by-step navigation with Transit’s GO feature.
  • The ability to plan trips with transfers within Metro and to other agencies, along with the ability to combine public transit with options like Metro Bike Share and private ride share services.
  • Personalized service alerts, so riders can set favorite lines and easily find information on the buses and trains they ride without having to comb through a long list of alerts.
  • Offline functionality, including trip planning and schedules.
  • Tools to help visually impaired riders navigate the system.
  • Improved reliability that will also provide more consistent information across the Transit app, Metro.net and our digital signage at stops and stations.

In addition, riders can use the app to get fare information and even call customer service. Additional Metro features are expected to be integrated into the app in the future.

“With Transit as Metro’s official app, riders will know where to go and Metro gets an app platform to help build LA's multimodal future,” said David Block-Schachter, Chief Business Officer at Transit. “By choosing Transit as its app, Metro is letting riders know where to turn for accurate information and the latest service updates. We’re excited to work with Metro and to see more people using Transit as part of their daily routine.”

Transit’s partnership with Metro enables data sharing that helps Metro improve service, while safeguarding privacy and protecting sensitive user information. As part of its commitment to privacy, Transit does not engage in background location tracking, does not sell location data to advertisers and does not share location data with Metro that could allow users to be identified.

The contract with Transit, which was selected through a competitive Request for Proposals process, costs zero dollars and the partnership is expected to save Metro $240,000 per year in app maintenance and development costs.

“This is a win-win for riders, taxpayers and Metro as it will allow us to focus on improving our system while allowing our partners at Transit to continue providing an innovative mobility tool that many of our riders are already familiar with,” said Metro CEO Phillip A. Washington. “We look forward to working with Transit to add more features that help make getting around Los Angeles County even easier.”

About Metro

The Los Angeles County Metropolitan Transportation Authority (Metro) is currently providing lifeline services for essential trips and frontline workers. Metro continues building the most ambitious transportation infrastructure program in the United States and is working to greatly improve mobility through its Vision 2028 Plan.

Stay informed by following Metro on The Source and El Pasajero and metro.net, facebook.com/losangelesmetro , twitter.com/metrolosangeles and twitter.com/metroLAalerts and instagram.com/metrolosangeles.

About Transit
Transit solves the urban commute in more than 200 cities worldwide. Users can easily navigate public transit with accurate real-time predictions, simple trip planning, step-by-step navigation, and quick, easy payments. The app also integrates additional transport modes -- bikesharing, scooters, carsharing and ridehail -- so users can mix-and-match their options with transit to determine the best way to get from A to B. The company is based in Montreal, QC. Learn more by visiting www.transitapp.com.