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Safety & Security

Department Mission:

To ensure Metro patrons and employees can ride and work safely, without fear, 100% of the time.

Reporting a Threat or Crime:

  • For any threat to public safety on the Metro system, call Transit Watch at (888) 950-SAFE
  • For emergencies, call 911

Support Hotline for Victims of Sexual Harassment:

Sexual Harassment is unwanted touching, comments and gestures and it's OFF LIMITS on Metro.

If you are the victim of sexual harassment, misconduct or assault, sometimes it helps to talk to a counselor about your experience. We have counselor advocates available 24/7, and all conversations are confidential. You do not need to file a police report in order to call.
Call 844.OFF.LIMITS (844.633.5464)

Metro's Law Enforcement Structure:

As of July 1, 2017 Metro amended its law enforcement structure to include a multi-policing model inclusive of Metro’s Transit Security Guards (TSOs) and contract security personnel. Metro’s law enforcement model includes the: Los Angeles Police Department, Los Angeles County Sheriff’s Department and Long Beach Police Department. This multi-agency approach will allow for higher visibility, enhanced response time, improved customer experience, and deployment of specifically trained officers to engage patrons with mental illness and/or homelessness

Metro Homeless Action Plan

In Spring 2016, at the direction of Metro’s CEO, Metro created a Homeless Task Force to address the presence of the homeless on Metro’s system and properties due to the LA County homeless crisis. Los Angeles Homeless Services Agency (LAHSA) counts as many as 58,000 individuals in LA County who are homeless – 2/3rds of whom are unsheltered– some of whom turn to Metro’s system and properties looking for alternative shelter. In February 2017, Metro finalized their Metro Homeless Action Plan, which focuses on enhancing the customer experience and providing a safe and secure system, while aligning itself to the resources under Measures H and HHH. Under the action plan, Metro created a pilot program to hire two homeless multi-disciplinary outreach teams to engage the homeless and get them into services. Thus far, this pilot program is showing great success with roughly 12% of those homeless contacted going into permanent housing solutions. Metro is working with the county to obtain additional outreach services for the homeless and is considering expanding their existing pilot program for homeless engagement.

“Tap With Pride” Campaign

Metro created the “Tap With Pride” campaign as a way to work and partner with the community to gain greater fare and code of conduct compliance. The campaign focuses on partnering with faith-based organizations, community centers and schools to better educate the community on the Metro system and fare discounts.

Youth Fare Resolution Program

As part of the Metro Transit Court citation process, the Youth Fare Resolution Program is an internal Metro program where youth violators are contacted and counseled on how to expunge their fare violation records.

General Safety

  • Never run after or next to a moving bus or train.
  • Don’t play near buses, trains or tracks; pushing and shoving can cause accidents.
  • Hold on to your child when a train or bus approaches.
  • Wait for the vehicle to stop before approaching.
  • Wait for exiting passengers to leave, then board.
  • Watch your step, especially at night or in wet weather.
  • Take a seat if possible; use handrails/handholds.
  • Be ready to exit when you arrive at your stop.
  • Step away after exiting.

Bus Tips

Printable (57KB, PDF) | Versión en español (42KB, PDF)

  • Wait on the sidewalk away from the curb, not in or near the street.
  • When using bike racks, always stay in view of the bus operator.
  • When standing, stay behind the yellow line, not on the steps.
  • Keep all parts of your body inside the bus.
  • Exit through rear doors whenever possible.
  • If you drop something when exiting, leave it on the ground until the bus drives away.

Rail Tips

Printable (1MB, PDF) | Versión en español (1MB, PDF)

  • Always stand away from the edge of platform.
  • Don’t skate or ride your bike on the platform, stairs or escalators.
  • Watch the gap between the platform and train.
  • Don’t lean against train doors; keep hands clear.
  • Never climb railroad vehicles or walk on the tracks.

Protect Your Phone

Cell phones, smart phones and other electronic devices are great ways to use your time on board, but they can be attractive targets for thieves.  These simple precautions can reduce your risk.

  • Be Alert -- Most thefts are surprise grabs, with phones or other items taken from unsuspecting riders who may be engrossed in using them at that moment.
  • Be Secure -- Put your phone away when getting on and off trains and buses. It’s a prime time for thieves to strike.
  • Be Aware -- Trains are a favorite venue for phone thefts due to the large number of passengers and exits.

Be alert and keep your phone!

See Something? Say Something.
Call Metro Sheriffs at 1.888.950.SAFE (7233)
Please note location, bus or train number.

Boarding the Train

  • Stand back from the platform edge while
    waiting for your train.
  • Wait for exiting passengers to leave
    before boarding.
  • Watch out for the gap between the
    platform and the train.
  • Once inside, take a seat if possible.

Getting off the Train

  • Be ready to exit when your stop
    is approaching.
  • Be sure to take all your belongings
    with you.
  • Watch your step as you exit the train.

Boarding the Bus

  • Arrive at your bus stop five to ten minutes early. Wait on the sidewalk by the bus sign, away from the curb.
  • Check the headsign above the windshield of the bus for the route number and destination. Make sure to check the headsign just before boarding since buses may sometimes change routes.
  • Signal the operator to stop for you by waving. Wait until the bus comes to a complete stop and the door opens all the way before boarding.

Getting off the Bus

  • Watch for your destination. If you are not familiar with the area, ask the operator to call out your street.
  • About one block before your stop, signal the operator to let you off. Press the rubber strip or pull the cord located between the windows to activate the buzzer.
  • Whenever possible, please exit using the rear door. This speeds the boarding of new passengers.
  • Finally, check to be sure you have all your belongings with you — and don’t forget your bike if you used the bike rack!

Security camera image (for decorative purposes only). Your security is Metro’s top priority. We take every precaution to keep your trip safe. But the real eyes and ears of the system are YOU. Here’s how you can help:

Be aware

If someone riding near you forgets a personal item, remind them to take it along.

Be informed

Know the location of emergency phones and memorize the Metro Sheriff’s Hotline: 888.950.SAFE (7233).

Be alert - Report any suspicious behavior, persons in unauthorized areas or unattended packages to Metro or Sheriff’s personnel immediately.

The Department of Homeland Security (DHS)

The Department of Homeland Security (DHS) has initiated a nationwide campaign called: See Something, Say Something TM to raise the awareness of the travelling public to terrorist activities and to encourage the public to tell local law enforcement officials about the activity they may have seen. For more information on the Los Angeles initiative visit .

LA Metro Transit Watch

LA Metro Transit Watch The LA Metro Transit Watch is a quick and easy way for transit riders to communicate directly to Metro about suspicious activity or quality of ride problems at a Metro station or while riding a Metro bus or rail line. Be our eyes and ears and help make Metro more secure.

Transit Education Programs

Transit Education Programs have reached 16.5 million people in FY09 with presentations, tours, participation in events and community outreach.

Please visit our Transit Education Programs & Safety website for more information on Metro's Transit Education program.

Tips for Seniors

For more information about Senior Safety, check out our tips for Seniors page.

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