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Transit Safety Programs

Transit Safety Programs’ (TSP) goal is to increase safe ridership through informative and site specific safety programs. The department conducts safety presentations at schools, senior centers, recreation centers, and homeowners associations within a 1.5 mile radius of all street running Metro Lines (Blue, Gold, and Expo Line).

Our secondary goal is to assist grades 1-12 students, to ride the trains safely. This is done through rail safety presentations which are then followed by a Rail Safety Orientation Tour at the request of schools or senior centers. TSP embeds itself in the community for the life of the line; staff returns to the community and organizations annually.

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TSP’s key safety messages are:

  • Never walk on train tracks
  • Never go around lowered crossing gates
  • Obey all warning signals
  • Look and Listen for trains in both directions
  • Never run to catch the train

Meet the Team

Jennifer Mendoza-Arndt

Jennifer Mendoza-Arndt is the Director of Transit Safety Program. She is responsible for planning and directing the development of safety programs and outreach for the Metro Rail System. She monitors and evaluates the programs’ participation and consensus building initiatives.

Stacy Yamato

Stacy Yamato-Jasmin is a Community Relations Manager for the Metro Expo Line. She is responsible for community outreach, including safety presentations, from 7th Street/Metro Station in Downtown LA to Colorado/4th Street Station in Santa Monica.

Valarie Harrison-Boyer

Valarie Harrison-Boyer is a Community Relations Manager for the Metro Blue Line. She is responsible for community outreach, including safety presentations, from 7th Street/Metro Station in Downtown LA to Pacific Station in Long Beach. She also oversees the Rail Safety Ambassadors.

Jacqueline "Jackie" Martinez

Jacqueline “Jackie” Martinez is a Community Relations Manager for the Gold Line.  She is responsible for community outreach, including safety presentations from Atlantic Station in East Los Angles to APU/Citrus College Station in Azusa.

Dixie Pattison

Dixie Pattison is the Administrative Analyst for Transit Safety Programs. She supports the team on all projects along with additional administrative duties.

Tania Taylor

Tania Taylor is a Senior Community Relations Officer for Transit Safety Programs.  She is responsible for community outreach, including safety presentations for the Expo Line (Palms station to Downtown Santa Monica station) and the Blue Line stations (Wardlow to 5 th Street) and provides support to all other light rail lines and conducts rail safety tours.

Janet Ouch

Janet Ouch is a Senior Community Relations Officer for Transit Safety Programs.  She is responsible for community outreach, including safety presentations for Gold Line (Fillmore to APU/Citrus College) territory and the Blue Line (Pico to Florence) territory. Janet provides support to all other light rail lines and conducts rail safety tours.

Lilly Ortiz

Lilly Ortiz is a Community Relations Officer for Metro’s On the Move Riders Club.  She is responsible for community outreach to older adults and establishing and maintaining travel clubs throughout LA County. Lily provides on-going support and training to volunteers who lead Travel Clubs.

Yesica Perez

Yesica Perez is a Community Relations Officer for Transit Safety Programs.  She is responsible for community outreach, including safety presentations for the Expo Line (LATTC/Ortho Institute station to Culver City station). Yesica provides support to all other light rail lines and conducts rail safety tours.

Jordan Vann

Jordan Vann is a Communications Coordinator for Transit Safety Programs.  She is responsible for community outreach, including safety presentations for the Blue Line (Firestone to Del Amo Station), and assisting with the Rail Safety Ambassadors. Jordan provides support to all other light rail lines and conducts rail safety tours.

Jesse Sanchez

Jesse Sanchez is a Communications Coordinator for Transit Safety Programs.  He is responsible for community outreach, including safety presentations for the Gold Line (Atlantic Station to Union Station) territory. Jesse provides support to all other light rail lines and conducts rail safety tours.

Barbara Rodriguez-Gonzalez

Barbara Rodriguez-Gonzalez is an Office Assistant for the Tour and Field Trip Program.  She oversees coordinating trips for Metro’s Rails Safety Orientation Tour Program and conducts rails safety tours. She also participates in events along the Blue, Expo, and Gold lines.

Tatiana Cansino

Tatiana Cansino is a Transportation Associate 1 for the Tour and Field Trip Program.  She oversees coordinating trips for Metro’s Field Trip Program. She also participates in events along the Blue, Expo, and Gold lines.

Xiomara Solis

Xiomara Solis is a Transportation Associate 1 for the Gold Line (Chinatown Station to South Pasadena station).  Xiomara provides support to all other light rail lines and conducts rail safety tours.

Jacob Lopez

Jacob Lopez is a Transportation Associate 1 for the Blue Line and the On the Move Program. He assists in community outreach to older adults and establishing and maintaining travel clubs throughout LA County. He also assists the Blue line in community outreach including safety presentations and conducts Rail Safety Tours.


The Transit Safety Programs Team maintains an ongoing relationship with Los Angeles County school’s within a 1.5 mile radius of light rail lines to reinforce Metro safety messages through Safety Presentations. In addition, the team reaches out to audiences at senior centers, libraries, recreation centers and businesses.

In classrooms and auditoriums, the Transit Safety Programs (TSP) Team provides vivid, site-specific presentations, integrating photos and videos of at grade crossings. Referencing local stations and their geography, the TSP Team introduces and reviews safety concepts along all Metro’s light-rail alignments. The presentation can range from fifteen minutes to one hour, depending on your needs. Presentations can also be conducted in Spanish.

A question and answer period at the end of each presentation offers an opportunity for dialogue between the presenter and the audience. TSP Team members also share valuable information about Metro’s destinations and fares.

All safety presentations focus on the following:

  • How to connect to the Metro System
  • Length of alignment
  • Parking lot information
  • Safety at grade-crossings
  • Significance of Rail signs & signals
  • Rail platform safety
  • Rider etiquette
  • How to purchase fares
  • TAP familiarization
  • Safely waiting for buses
  • How to board a bus or rail car
  • Review of Metro’s Code of Conduct
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Metro’s Transit Safety Programs Team leads hands-on Rail Safety Orientation Tours. Interested groups must first schedule their Rail Safety Presentation prior to going on any trip. Once the presentation has taken place, groups can contact TSP three weeks prior to the desired date of the safety tour. Tours are not provided to children under age five. Schools must provide a minimum of one teacher/chaperone per ten students. All tour groups must meet at Metro headquarters at Union Station. Tours are conducted Monday through Friday from 8 a.m. to 3 p.m. and include a day pass to explore the Metro system.

Tours last approximately 90 minutes with an introduction to light and heavy rail. For more information or to schedule a safety tour, contact Jackie Martinez, Transit Safety Programs, at 213.922.4048 or martinezja@metro.net


Your friends can help you go places

On the Move Riders Club connects you to new friends who can teach you about going Metro. Learn from peers who know the ins and outs of getting around on public transportation – then take a test ride together. Club activities are tailored to each group, and can range from group sightseeing trips to one-on-one training for outings to the store, to the doctor or anywhere else you want to go.

On the Move Riders Club has groups throughout Los Angeles County. For more information or to start a club, contact On the Move Program Coordinator Lilly Ortiz at 213.922.2299 or onthemove@metro.net .

We also have information in the following languages:
中文 Mandarin 한국어 русский

See how these clubs transform and improve the lives of older adults in the video below.

Active Clubs

Ahmanson Senior Center
3990 Bill Robertson Lane
Los Angeles, CA 90037
213.763.0118
Alhambra Joslyn Adult Center
210 N. Chapel Av
Alhambra, CA 91801
626.570.5056
Altadena Senior Center
560 E. Mariposa St
Altadena, CA 91001
626.798.4971
Antelope Valley Senior Center
777 W. Jackman St
Lancaster, CA 93534
661.726.4400
Burbank Joslyn Adult Center
1301 W. Olive Av
Burbank, CA 91506
818.238.5353
Cerritos Senior Center
12340 South St
Cerritos, CA 90703
562.916.8561
El Cariso Park
13100 Hubbard St.
Sylmar, CA 91342
818.367.5043
Culver City Senior Center
4095 Overland Av
Culver City, CA 90232
310.253.6700
Duarte Senior Center
1610 Huntington Dr
Duarte, CA 91010
626.357.3513
El Segundo Joslyn Center
339 Sheldon St
El Segundo, CA 90245
310.524.2705
Hermosa Beach Senior Center
710 Pier Av
Hermosa Beach, CA 90254
310.318.0280
Irwindale Senior Center
16116 Arrow Hwy
Irwindale, CA 91706
626.430.2283
La Fetra Senior Center
116 E. Foothill Bl.
Glendora, CA 91741

626.914.8235
LA Gay and Lesbian Center
The Village at Ed Gould Plaza
1125 N. McCadden Pl
Los Angeles, CA  90038
323.860.7302
Lawndale Senior Center
14717 S. Burin Av
Lawndale, CA 90260
310.973.3276
Long Beach Senior Center
1150 E. 4th St
Long Beach, CA 90802
562.570.3500
Manhattan Beach Senior Service Center
1400 Highland Av
Manhattan Beach, CA 90266
310.802.5419
Mar Vista Community Council – Aging in Place Committee
11350 Palms Boulevard
Los Angeles, CA 90066
sherri.akers@marvista.org
The Metro @ Chinatown Senior Lofts
808 N. Spring St.
Los Angeles, CA 90012
323.479.2775
Monrovia Community Center
119 W. Palm Ave.
Monrovia, CA 91016
626.256.8246
Motion Picture & Television Fund/Neighborhood Community Council 323.634.3867
Osher Lifelong Learning Institute at CSUDH
1000 E. Victoria Street
Carson, CA 90747
310.243.3208
Pasadena Senior Center
85 E. Holly St
Pasadena, CA 91103
626.685.6703
The Pasadena Village
236 W. Mountain St, Suite 109A
Pasadena , CA 91103
626.765.6037
Potrero Heights Park Community and Senior Center
8051 Arroyo Dr
Montebello, CA 90640
626.927.5430
City of Redondo Beach
1922 Artesia Bl
Redondo Beach, CA 90278
310.318.0610 x3750/x3459
Silvercrest Residence
1530 Fifth Street
Santa Monica, CA 90401

310.393.5336
South Pasadena Senior Center
1102 Oxley St
South Pasadena, CA 91030
626.403.7364
Weingart Senior Center
5220 Olivia Ave.
Lakewood, CA 90712
562.630.6141

December 2016

Safety Tips calendar 2017

September 2016

August 2016

Metro Rail Safety Ambassador Program

TSP has enlisted Metro retired bus and rail operators as Rail Safety Ambassadors (RSA).  RSAs are posted at critical locations, along Metro Rail Alignments, to observe the behavior of both pedestrians and vehicles.  RSAs assist pedestrians and speak with them about their behavior around the tracks, recommend safety enhancements and report weekly to Metro. All observations and recommendations by the RSAs are forwarded to Metro Operations, LADOT and local jurisdictions. In June 2013 Metro’s Safety Ambassador Program was honored with the first ever “Gold Award for Program Innovation” at the American Public Transportation Association Conference.

Metro Rail Safety Ambassador Program Overview



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