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Referrals

Referrals

If your complaint does not involve fraud, waste, or abuse, these referrals may help direct you to the appropriate Metro Department.

  • Applicants for employment with concerns about the recruitment & selection process
    • Metro Human Resources Department
      Tel: (213) 922-6217
  • Complaints regarding Metro Bus/Rail Services
  • Complaints regarding Metro construction projects (noise, debris, etc.)
    • Metro Customer Relations-Vendor Department
      Tel: 213.922.4592
  • Metro employees with concerns regarding discrimination/harassment
    • Diversity & Economic Opportunity Department (DEOD)
      DEOD Hotline: 213.922.2600
      DEOD Fax: 213.922.7660
  • Questions regarding "Lost & Found" items
  • Questions & concerns regarding safety & security (of Metro properties and premises)
    • Metro Sheriff's Transit Services Bureau: 213.563.5000
    • Metro Security: 213.922.7600
  • Questions & concerns regarding services to disabled Metro patrons
    • General Information: 323.GO.METRO
    • Wheelchair Lift Hotline: 1.800.621.7828
    • Riders with hearing or speech impairments, use the California Relay Service, 711, and then the number you need.
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