Location & Date
Metro El Monte Division 9 Building, 3449 Santa Anita Ave, Third Floor Service Council Room,
Monday, October 14, 2013 5:00 p.m.
Call to Order
Harry Baldwin, Chair
John Harabedian, Vice Chair
Jon Hillmer, Director, Regional Councils
David Hershenson, Comm. Rel. Mgr.
Dolores Ramos, Council Admin Analyst
Henry Gonzalez, Council Comm. Rel. Mgr.
1. PLEDGE of Allegiance
2. APPROVE September 9, 2013 Minutes
3. PUBLIC COMMENT for items not on the Agenda
4. RECEIVE Presentation on Metro's Annual Customer Satisfaction On-Board Survey, Matthew Kridler, Transportation Planner
5. RECEIVE Update on Line 485 Regional Meeting, Dolores Ramos, Council Analyst
6. RECEIVE Presentation on Service Change Process, Dave Hershenson, Community Relations Manager
7. RECEIVE Report on Updated Proposed Minor December Service Changes to Lines 256, 83, and 577, Carl Torres, Transportation Planning Manager
8. RECEIVE Director's Report on August 2013 Service, Jon Hillmer, Director
- Customer Complaint Types
- Veteran's Fare Programs
9. Rescheduling or Cancellation of November 11, 2013 (Veteran's Day) Meeting, Council Members
10. CHAIR and Council Member Comments
Consideration of items not on the posted agenda, including: items to be presented and (if requested) referred to staff; items to be placed on the agenda for action at a future meeting of the Council; and/or items requiring immediate action because of an emergency situation or where the need to take immediate action came to the attention of the Council subsequent to the posting of the agenda.