Location & Date
Metro El Monte Division 9 Building, 3449 Santa Anita Ave, Third Floor Service Council Room,
Monday, February 11, 2013 5:00 p.m.
Call to Order
Steven Ly, Chair
Harry Baldwin, Vice Chair
Jon Hillmer, Director, Regional Councils
David Hershenson, Comm. Rel. Mgr.
Deanna Phillips, Board Secretary Office
Dolores Ramos, Council Admin Analyst
Henry Gonzalez, Council Comm. Rel. Mgr.
1. PLEDGE of Allegiance
2. ROLL Call
3. APPROVE January 14, 2013 Minutes
4. PUBLIC COMMENT for items not on the Agenda
5. RECEIVE Update on Metro Gold Line Foothill Extension, Lisa Levy Buch, Public Affairs Director
6. RECEIVE Presentation on Division Handling of Customer Complaints, Jon Hillmer, Director
7. RECEIVE Director's Report, Jon Hillmer, Director
- Wheelchair boardings data
- Complaints receive by line
8. CHAIR and Council Member Comments
Consideration of items not on the posted agenda, including: items to be presented and (if requested) referred to staff; items to be placed on the agenda for action at a future meeting of the Council; and/or items requiring immediate action because of an emergency situation or where the need to take immediate action came to the attention of the Council subsequent to the posting of the agenda.