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Statement of Policy

The Los Angeles County Metropolitan Transportation Authority (Metro) is committed to maintaining an environment that values diversity in which all its employees and applicants are free from discrimination and harassment in accordance with Title VII of the Civil Rights Act of 1964, as amended. More specifically, Metro is committed to ensuring that decisions affecting all Metro employment practices, including: recruitment, selection, promotions, terminations, transfers, layoffs, compensation, training, benefits, and other terms and conditions of employment, are made without regard to race, color, religious creed, national origin, sex, age (40 and over), physical disability, ancestry, mental disability,  medical conditions (including cancer, HIV, AIDS), marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, genetic information or any other basis protected by federal or state statutes.

Metro is committed to an Equal Employment Opportunity (EEO) Program, including goals and timetables, to overcome the effects of past discrimination of minorities and females. EEO principles govern all aspects of Metro's personnel policies, program practices and operations. The Chief, Office of Civil Rights updates and revises the EEO Program in accordance with state and federal law.

Metro is committed to provide reasonable accommodations to applicants and employees who need them because of a disability or to practice or observe their religion, absent undue hardship.

How to file a Title VII Complaint

Any applicant or employee who believes that they may have been discriminated against on the basis of race, color, religious creed, national origin, sex, age (40 and over), physical disability (including HIV and AIDS), ancestry, mental disability,  medical conditions (including cancer), marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, genetic information or any other basis protected by federal or state statutes, should contact the Office of Civil Rights at 213.418.3190, or submit a complaint form via email to eeodept@metro.net , or in writing at Office of Civil Rights, MS 99-21-4, One Gateway Plaza, Los Angeles, CA 90012, within 365 days of the alleged violation.

In addition, or in lieu of utilizing the Office of Civil Rights complaint process at Metro, a Complainant may file a complaint of discrimination with the United States Equal Employment Opportunity Commission (EEOC), the State of California Department of Fair Employment and Housing (DFEH), The Federal Transit Administration (FTA), and the Department of Transportation (DOT). These entities will send the complaint to Metro for a response, when applicable.

Retaliation against any individual who files a charge or complaint of discrimination, participates in an employment discrimination proceeding (such as an investigation or lawsuit), or otherwise engages in a protected activity is strictly prohibited and will not be tolerated.

The Investigative Process

Once a complaint is received, it is reviewed for jurisdiction. A complaint may be rejected if it is not filed within the time specified above, or, if after review of the allegations, it is determined that EEO policies have not been violated. When a complaint is rejected, EEO will notify the Complainant. Complaints found not to fall under EEO jurisdiction may be referred to the appropriate department at Metro.

If it appears that the alleged action(s) violate(s) Metro's EEO policies, an investigation will be conducted. An investigation will include a review of the following: the circumstances under which the alleged discrimination occurred; relevant policies and practices related to the complaint; statements relevant to the allegation; and pertinent legal guidance/precedents.

EEO will notify all appropriate parties regarding the disposition of the complaint. If a violation of Metro's EEO policies is determined, appropriate disciplinary action will be sought against the Respondent and corrective action taken to prevent recurrence.

The Respondent may appeal a “substantiated” finding to Metro, Chief, Office of Civil Rights, One Gateway Plaza, MS 99-21-4, Los Angeles, CA 90012, within 10 business days of the closing letter’s date. If no policy violation is found and the Complainant wants to appeal the decision, they may appeal directly to Metro, Chief, Office of Civil Rights, within 20 business days of the closing letter’s date. The Chief’s decision will be final.

The EEO Unit investigates every case in a fair, consistent and timely manner. If at any time during the course of the investigation, a Complainant fails to respond to communications from the EEO Unit after two written requests, the complaint may be closed for failure to cooperate.

At any time during the process, the Complainant should promptly notify the EEO Unit in writing if he/she:

  • decides to withdraw the complaint;
  • files a lawsuit against Metro or its employees
  • changes an address, telephone number or other contact information
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