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Contact Info

Notice to Customers

On Saturday, October 19, 2019, the Metro call center will adjust its operating hours from 8:00A – 4:30P to 6:00A – 2:30P. We will return to normal business hours on Sunday, October 20, 2019 (8:00A – 4:30P). We apologize for any inconvenience.

El sábado 19 de octubre de 2019, el Centro para Clientes de Metro se someterá a una actualización de software que requerirá que el departamento ajuste las horas de operación de 8am a 4: 30p y 6am a 2:30pm. Volveremos al horario normal el domingo 20 de octubre de 2019 (8am a 4:30pm). Nos disculpamos por cualquier inconveniencia.

Mailing Address

Los Angeles County Metropolitan Transportation Authority
One Gateway Plaza
Los Angeles, CA 90012-2952

Directions to Metro Headquarters Building (309 KB, PDF format)

Phone Contacts

  • Transit Information 323.GO.METRO (323.466.3876)
  • Administrative Offices 213.922.6000
  • Wheelchair Lift Hotline 1.800.621.7828
  • Lost and Found 323.937.8920
  • Sexual harassment is OFF LIMITS on Metro .
    - If you experience or see sexual harassment – report it. Call 1.888.950.7233
    - If you’ve experienced sexual harassment while riding Metro, we are here to listen. Call our 24/7 confidential hotline. 1.844.OFF.LIMITS or 1.844.633.5464

  • Riders with hearing or speech impairments, use the California Relay Service, 711, and then the number you need.

Help With Your TAP Card

TAP Customer Service
1.866.TAPTOGO (1.866.827.8646)
Monday - Friday 8 am to 4:30 pm
Use the Taptogo website for more information and other ways to contact TAP.

Concerns About Metro Service?

Passengers who use Metro service may have questions or concerns that they need to discuss with a Metro passenger relations representative. If reporting a specific incident, please note if at all possible the bus number (located on the front of the bus and inside the bus above the fare box) and/or the operator’s badge number (located on the patch on the driver’s right sleeve), along with the date, time and location of the incident. This service is available weekdays from 8 am to 4:15 pm by calling 213.922.6235 to submit comments online 24/7.

Taking Bicycles

All Metro Buses are equipped with bike racks. The racks carry only two bikes; if full, please wait for the next bus.

Bikes are permitted on Metro Rail. For guidelines, call 323.GO.METRO or visit Bike Metro .

Email alerts to your inbox and mobile device

Metrolink Schedule and Route Information

For information on Metrolink , Southern California’s long-distance commuter rail system, call 1.800.371.LINK (5465). Speech and hearing-impaired commuters may call 1.800.698.4TDD.