Community Relations is committed to transforming communities, building a constituency for transportation in Los Angeles County and leading the conversation with stakeholder groups now and for future generations through public engagement.
We recognize the importance of the community engagement process as it relates to transportation needs. We are committed to coordinating communications to identify transportation needs, to inform and educate about projects in construction, and to prepare communities for new Metro service. Members of the Community Relations Team are integrated with portions of the planning, architectural, engineering, construction, operations, and safety departments at Metro . On a given day, the Community Relations Team will present information regarding a transit line in the conceptual planning stages, meet with local businesses or Service Councils and brief on current construction activities, and make presentations at schools to discuss how to be safe around existing and soon-to-open transit service.
Our team is made up of three integrated sections, with each section dependent on the activities completed during previous phases, creating a cradle to grave approach and a seamless customer experience.
We encourage you to get involved and be an engaged transformation advocate in your community. Transportation is a neighborhood, local, and regional issue. Your observations and feedback are essential for Metro to plan, construct, and operate a transportation system that meets your needs. Participate in an upcoming meeting and become familiar with transit projects.
The Local Government and External Affairs (LGEA) team facilitates community conversations around Metro’s bus and rail operation, transit and highway planning efforts, and agency initiatives. Serving as the liaison to the 88 cities, as well as to business and community stakeholder groups throughout Los Angeles County, the LGEA team provides a constant presence serving as the conduit between Metro and the community.
The LGEA team leads the engagement process for several projects in Los Angeles County. Our team builds constituencies for new initiatives, invests in engagement approaches that are specific to bus and rail operations and projects in communities. LGEA staff are assigned to geographic areas and work alongside nearly every department, helping a transit or highway concept complete Planning Definition stage, including the environmental review, architectural and engineering phases, and will transition a project and community to the construction phase. The LGEA team also coordinates between community stakeholders and Metro to support Operations including efforts to maintain the system, and additional agency initiatives.
Metro’s capital programs, like the Crenshaw/LAX Transit , Purple Line Extension , Regional Connector Projects bring increased access to transportation options, and through the construction process improve local utilities and, provide communities with opportunities to strengthen their neighborhood fabric.
The Project Management team is responsible for the public outreach, stakeholder communication and construction impact coordination and mitigation activities on all major construction projects. The award-winning Eat Shop Play campaign provides direct marketing access to businesses located adjacent to construction activities. The team also assists with implementation and promotion of the Business Solutions Center.
The Project Management team works with communities where construction activities are taking place. Stakeholders will find the team meeting with stakeholder groups, distributing construction notices, and working directly with the construction team to address community concerns. Staff assists with a project’s transition from construction to operations. Activities include introducing new transit access to the community and presenting opportunities for joint development.