Community Education

Overview

Metro’s Community Education (MCE) Team is responsible for increasing transit safety awareness and providing education to residents of Los Angeles County who interact with Metro’s public transportation system through various safety programs. This includes safety on Metro’s rail lines, bus system, and bicycles.

The programs service diverse communities across the county with a strong emphasis in the neighborhoods within a 1.5-mile radius from all Metro at-grade light rail lines. The MCE Team employs a comprehensive community outreach plan that engages schools, community centers, libraries, health institutions and places of worship year-round. In addition, outreach is extended to communities with access to Metro’s transit system.

MCE’s programs enhance transit safety through informative and site-specific presentations, Rail Safety Orientation Tours, participation at community events, deployment of Rail Safety Ambassadors and outreach to the older adult community. Metro’s Community Education team understands the diversity of Los Angeles County and tailors its outreach efforts to achieve effective community engagement.

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Metro Community Education Team

Jennifer Arndt
Community Relations Director
ArndtJ@metro.net
Jaime Arroyo
Administrative Analyst
ArroyoJa@metro.net

Crenshaw Line

Stacy Yamato-Jasmin
Community Relations Manager
YamatoS@metro.net

Expo Line

Jacqueline Gonzalez
Community Relations Manager
GonzalezJ10@metro.net
Brittany Mullins
Senior Community Relations Officer
MullinsB@metro.net
Jesse Sanchez
Communications Coordinator
SanchezJesse@metro.net

Blue Line

Tania Taylor
Community Relations Manager
TaylorTa@metro.net
Cristina Coria
Senior Community Relations Officer
CoriaC@metro.net
Jacob Lopez
Community Relations Officer
LopezJ12@metro.net

Gold Line

Rich Morallo
Community Relations Manager
MoralloR@metro.net
Carlos Hernandez
Senior Community Relations Officer
HernandezC5@metro.net
Mark Arroyo
Senior Community Relations Officer
ArroyoM@metro.net

Field Trips & Rail Safety Orientation Tours

Valarie Harrison –Boyer
Community Relations Manager
HarrisonBoyerV@metro.net
Barbara Gonzalez
Communications Coordinator
GonzalezBa@metro.net

On the Move Riders Club

Lilly Ortiz
Community Relations Manager
OrtizL@metro.net
Brittany Mullins
Senior Community Relations Officer
MullinsB@metro.net
Carlos Hernandez
Senior Community Relations Officer
HernandezC5@metro.net
Mark Arroyo
Senior Community Relations Officer
ArroyoM@metro.net
Yesica Perez-Calvillo
Community Relations Officer
PerezY@metro.net

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Safety is #1

At Metro, safety is a top priority. Therefore, it’s important to review the following safety tips for:

Metro Rail Safety

Never run after or next to a moving train.

Don’t play near trains or tracks; pushing and shoving can cause accidents.

Never climb railroad vehicles or walk on the tracks.

Always stand away from the edge of platform.

Don’t skate or ride your bike on the platform, stairs or escalators.

Hold on to your child when a train approaches.

Wait for the vehicle to stop before approaching.

Wait for exiting passengers to leave, then board.

Watch your step, especially at night or in wet weather.

Watch the gap between the platform and train.

Take a seat if possible; use handrails/handholds.

Don’t lean against train doors; keep hands clear.

Be ready to exit when you arrive at your stop.

Step away after exiting.

Metro Bus Safety

Never run after or next to a moving bus.

Don’t play near buses; pushing and shoving can cause accidents.

Wait on the sidewalk away from the curb, not in or near the street.

When standing, stay behind the yellow line, not on the steps.

Hold on to your child when a bus approaches.

Wait for the vehicle to stop before approaching.

Wait for exiting passengers to leave, then board.

Watch your step, especially at night or in wet weather.

When using bike racks, always stay in view of the bus operator.

Take a seat if possible; use handrails/handholds.

Keep all parts of your body inside the bus.

Be ready to exit when you arrive at your stop.

Exit through rear doors whenever possible.

Step away after exiting.

If you drop something when exiting, leave it on the ground until the bus drives away.

Bikes on Metro Rail

Folded bikes are allowed on the train at any time.

There are no restrictions during weekends and holidays.

Allow other passengers to exit and enter the train before boarding.

If an arriving train is crowded, you must wait for a train with available room. Law enforcement may ask you to wait.

While on a train, you must hold onto the bike and kickstand must always be up.

Your bike must not block the doorway of the train operator.

In an evacuation, leave your bike on the train; do not let it block aisles or doors.

In stations, you must use elevators or stairs-not escalators.

You cannot ride a bike or other wheeled device on the platform or in the station; walk with your bike.

Tandem, 3-wheeled, or fuel-powered bikes are not allowed.

Bicyclists under 14 years old must be accompanied by an adult.

Failure to obey rules may result in you receiving a citation.

Additional Information

Bikes on Metro Buses

Most Metro Buses are equipped with bike racks that hold two bikes. If the rack is full, please wait for the next bus.

You are responsible for loading, securing and unloading your bicycle from the rack.

Never step into traffic while loading or unloading your bike.

Never cross the street in front of the bus - passing traffic cannot see you coming around the bus.

If an object rolls under the bus, never try to retrieve it. Tell the operator and wait for the bus to pull away, then retrieve it.

Make your bike "rack ready" by removing water bottles, pumps or any loose items that might fall off.

Tandem bikes or bikes with motors, solid wheels, large racks, child seats or other attachments are not allowed.

Folded bikes can be taken on the bus.

Additional Information