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Community Education

Metro’s Community Education (MCE) Team is responsible for increasing transit safety awareness and providing education to residents of Los Angeles County who interact with Metro’s public transportation system through various safety programs. This includes safety on Metro’s rail lines, bus system, and bicycles.

The programs service diverse communities across the county with a strong emphasis in the neighborhoods within a 1.5-mile radius from all Metro at-grade light rail lines. The MCE Team employs a comprehensive community outreach plan that engages schools, community centers, libraries, health institutions and places of worship year-round. In addition, outreach is extended to communities with access to Metro’s transit system.

MCE’s programs enhance transit safety through informative and site-specific presentations, Rail Safety Orientation Tours, participation at community events, deployment of Rail Safety Ambassadors and outreach to the older adult community. Metro’s Community Education team understands the diversity of Los Angeles County and tailors its outreach efforts to achieve effective community engagement.

Metro Community Education Team

Jennifer Arndt
Jennifer Arndt
Community Relations Director
ArndtJ@metro.net
Jaime Arroyo
Jaime Arroyo
Administrative Analyst
ArroyoJa@metro.net

Crenshaw Line

Stacy Yamato-Jasmin
Stacy Yamato-Jasmin
Community Relations Manager
YamatoS@metro.net

Expo Line

Jacqueline Gonzalez
Jacqueline Gonzalez
Community Relations Manager
GonzalezJ10@metro.net
Brittany Mullins
Brittany Mullins
Principal Community Relations Officer
MullinsB@metro.net
Jesse Sanchez
Jesse Sanchez
Communications Coordinator
SanchezJesse@metro.net

Blue Line

Tania Taylor
Tania Taylor
Community Relations Manager
TaylorTa@metro.net
Cristina Coria
Cristina Coria
Principal Community Relations Officer
CoriaC@metro.net

Gold Line

Rich Morallo
Rich Morallo
Community Relations Manager
MoralloR@metro.net
Carlos Hernandez
Carlos Hernandez
Principal Community Relations Officer
HernandezC5@metro.net
Mark Arroyo
Mark Arroyo
Principal Community Relations Officer
ArroyoM@metro.net

Field Trips & Rail Safety Orientation Tour Programs

Valarie Harrison –Boyer
Valarie Harrison–Boyer
Community Relations Manager
HarrisonBoyerV@metro.net
Barbara Gonzalez
Barbara Gonzalez
Communications Coordinator
GonzalezBa@metro.net

On the Move Riders Program

Lilly Ortiz
Lilly Ortiz
Community Relations Manager
OrtizL@metro.net
Brittany Mullins
Brittany Mullins
Principal Community Relations Officer
MullinsB@metro.net
Carlos Hernandez
Carlos Hernandez
Principal Community Relations Officer
HernandezC5@metro.net

Mark Arroyo
Mark Arroyo
Principal Community Relations Officer
ArroyoM@metro.net

Yesica Perez-Calvillo
Yesica Perez-Calvillo
Community Relations Officer
CalvilloY@metro.net

Bicycle Education Safety Training Program

Cristina Coria
Cristina Coria
Principal Community Relations Officer
CoriaC@metro.net


Safety is #1

At Metro, safety is a top priority. Therefore, it’s important to review the following safety tips for:

Metro Rail Safety

  • Never run after or next to a moving train.
  • Don’t play near trains or tracks; pushing and shoving can cause accidents.
  • Never climb railroad vehicles or walk on the tracks.
  • Always stand away from the edge of platform.
  • Don’t skate or ride your bike on the platform, stairs or escalators.
  • Hold on to your child when a train approaches.
  • Wait for the vehicle to stop before approaching.
  • Wait for exiting passengers to leave, then board.
  • Watch your step, especially at night or in wet weather.
  • Watch the gap between the platform and train.
  • Take a seat if possible; use handrails/handholds.
  • Don’t lean against train doors; keep hands clear.
  • Be ready to exit when you arrive at your stop.
  • Step away after exiting.

Metro Bus Safety

  • Never run after or next to a moving bus.
  • Don’t play near buses; pushing and shoving can cause accidents.
  • Wait on the sidewalk away from the curb, not in or near the street.
  • When standing, stay behind the yellow line, not on the steps.
  • Hold on to your child when a bus approaches.
  • Wait for the vehicle to stop before approaching.
  • Wait for exiting passengers to leave, then board.
  • Watch your step, especially at night or in wet weather.
  • When using bike racks, always stay in view of the bus operator.
  • Take a seat if possible; use handrails/handholds.
  • Keep all parts of your body inside the bus.
  • Be ready to exit when you arrive at your stop.
  • Exit through rear doors whenever possible.
  • Step away after exiting.
  • If you drop something when exiting, leave it on the ground until the bus drives away.

Bikes on Metro Rail

  • Folded bikes are allowed on the train at any time.
  • There are no restrictions during weekends and holidays.
  • Allow other passengers to exit and enter the train before boarding.
  • If an arriving train is crowded, you must wait for a train with available room. Law enforcement may ask you to wait.
  • While on a train, you must hold onto the bike and kickstand must always be up.
  • Your bike must not block the doorway of the train operator.
  • In an evacuation, leave your bike on the train; do not let it block aisles or doors.
  • In stations, you must use elevators or stairs-not escalators.
  • You cannot ride a bike or other wheeled device on the platform or in the station; walk with your bike.
  • Tandem, 3-wheeled, or fuel-powered bikes are not allowed.
  • Bicyclists under 14 years old must be accompanied by an adult.
  • Failure to obey rules may result in you receiving a citation.

Additional Information

Bikes on Metro Buses

  • Most Metro Buses are equipped with bike racks that hold two bikes. If the rack is full, please wait for the next bus.
  • You are responsible for loading, securing and unloading your bicycle from the rack.
  • Never step into traffic while loading or unloading your bike.
  • Never cross the street in front of the bus - passing traffic cannot see you coming around the bus.
  • If an object rolls under the bus, never try to retrieve it. Tell the operator and wait for the bus to pull away, then retrieve it.
  • Make your bike "rack ready" by removing water bottles, pumps or any loose items that might fall off.
  • Tandem bikes or bikes with motors, solid wheels, large racks, child seats or other attachments are not allowed.
  • Folded bikes can be taken on the bus.

Additional Information


The Metro Community Education (MCE) team maintains an ongoing relationship with Los Angeles County schools within a 0.5 mile radius of all street-running Metro Lines (Crenshaw, Blue, Expo, and Gold) to reinforce Metro safety messages through Safety Presentations. In addition, the team reaches out to audiences at senior centers, libraries, recreation centers and businesses that are within a 1.5 mile radius of light rail lines.

In classrooms and auditoriums, the team provides vivid, site-specific presentations, integrating photos and videos of at grade crossings. Referencing local stations and their geography, the Community Education group introduces and reviews safety concepts along all Metro’s light-rail alignments. The presentation can range from fifteen minutes to one hour, depending on your needs. Presentations can also be conducted in Spanish.

A question and answer period at the end of each presentation offers an opportunity for dialogue between the presenter and the audience. MCE team members also share valuable information about Metro’s destinations and fares.

All safety presentations focus on the following:

  • Rail, Bus, Bike & Pedestrian Safety
  • Rider Etiquette & Code of Conduct
  • TAP

If you cannot see the form below, please go to the form directly .


Metro’s Community Education Team leads hands-on Rail Safety Orientation Tours. Interested groups must first schedule their Rail Safety Presentation prior to going on any trip. Once the presentation has taken place, the teacher will complete an online presentation survey and then proceed to fill out the RSOT request form. All requests must be submitted three weeks prior to the desired date of the safety tour. Please allow up to 3 business days for a MCE representative to confirm your trip. Tours are not provided to children under age five. No strollers are allowed on trips. Schools must provide a minimum of one teacher/chaperone per ten students. Tours are conducted Monday through Friday from 8 a.m. to 3 p.m. Group will receive a Day Pass to explore the Metro system.

Tours last approximately 90 minutes with an introduction to light and heavy rail. For more information or to schedule a tour contact us at 213-922-4080 or email TransitSafetyPGM@metro.net

You can find the Step 1: Survey and Step 2: RSOT Request Form below:

Step 1: RSOT Survey
Step 2: RSOT Request Form



*On the Move Riders Program presents

The 4th Annual Older Adult Transportation Expo

Wednesday, October 2, 2019
9am - 2pm (doors open at 9am)
Pasadena Convention Center
300 East Green Street
Pasadena, CA  91101

RSVP to this free event by September 26!

This event will provide you with the essentials of riding public transportation through informational sessions and the opportunity for open dialogue with Metro and several other transit partners in LA County. Free continental breakfast, lunch and giveaways will be provided to registered attendees. Don't miss out!

Register today by emailing onthemove@metro.net , calling Lilly Ortiz at 213.922.2002 or online at onthemoveexpo-pasadena.eventbrite.com .

Pasadena Transit will provide courtesy shuttle buses that will be available beginning at 8:15am from the Memorial Park Gold Line Station. Parking at the Pasadena Convention Center is $15.


Your friends can help you go places

On the Move Riders Club connects you to new friends who can teach you about going Metro. Learn from peers who know the ins and outs of getting around on public transportation – then take a test ride together. Club activities are tailored to each group, and can range from group sightseeing trips to one-on-one training for outings to the store, to the doctor or anywhere else you want to go.

On the Move Riders Club has groups throughout Los Angeles County. For more information or to start a club, contact On the Move Program Coordinator Lilly Ortiz at 213.922.2299 or onthemove@metro.net .

See how these clubs transform and improve the lives of older adults in the video below.

Active Clubs

Name/Address Phone
AARP Chapter 5117- Crenshaw
For members only
Ahmanson Senior Center
3990 Bill Robertson Lane
Los Angeles, CA 90037
213.763.0118
Alhambra Joslyn Adult Center
210 N. Chapel Av
Alhambra, CA 91801
626.570.5056
Altadena Senior Center
560 E. Mariposa St
Altadena, CA 91001
626.798.4971
Antelope Valley Senior Center
777 W. Jackman St
Lancaster, CA 93534
661.726.4400
Burbank Joslyn Adult Center
1301 W. Olive Av
Burbank, CA 91506
818.238.5353
Casa Maravilla Service Center
4716 East Cesar E. Chavez Ave.
Los Angeles, CA 90022
323.260.2804
Cerritos Senior Center
12340 South St
Cerritos, CA 90703
562.916.8561
Culver City Senior Center
4095 Overland Av
Culver City, CA 90232
310.253.6700
ELA Service Center
133 N. Sunol Dr.
Los Angeles, CA 90063
323.260.2801
Duarte Senior Center
1610 Huntington Dr
Duarte, CA 91010
626.357.3513
El Cariso Park
13100 Hubbard St.
Sylmar, CA 91342
818.367.5043
El Segundo Joslyn Center
339 Sheldon St
El Segundo, CA 90245
310.524.2705
Griffith Park Adult Recreation Center
3203 Riverside Dr.
Los Angeles, CA 90027
323.644.5579
Hermosa Beach Senior Center
710 Pier Av
Hermosa Beach, CA 90254
310.318.0280
Irwindale Senior Center
16116 Arrow Hwy
Irwindale, CA 91706
626.430.2283
LA Gay and Lesbian Center
The Village at Ed Gould Plaza
1125 N. McCadden Pl
Los Angeles, CA  90038
323.860.7302
Lawndale Senior Center
14717 S. Burin Av
Lawndale, CA 90260
310.973.3276
Long Beach Senior Center
1150 E. 4th St
Long Beach, CA 90802
562.570.3500
Manhattan Beach Senior Service Center
1400 Highland Av
Manhattan Beach, CA 90266
310.802.5419
Mar Vista Community Council – Aging in Place Committee
11350 Palms Boulevard
Los Angeles, CA 90066
sherri.akers@marvista.org
The Metro @ Chinatown Senior Lofts
808 N. Spring St.
Los Angeles, CA 90012
323.479.2775
Monrovia Community Center
119 W. Palm Ave.
Monrovia, CA 91016
626.256.8246
Motion Picture & Television Fund/Neighborhood Community Council 323.634.3867
Osher Lifelong Learning Institute at CSUDH
1000 E. Victoria Street
Carson, CA 90747
310.243.3208
Metropolitan Baptist Church
2283 N. Fair Oaks Ave.
Altadena, CA 91001
626.798.8611
Pacific Palisades Senior Alliance
palisadesalliance@gmail.com
Pasadena Senior Center
85 E. Holly St
Pasadena, CA 91103
626.685.6703
The Pasadena Village
236 W. Mountain St, Suite 109A
Pasadena , CA 91103
626.765.6037
Potrero Heights Park Community and Senior Center
8051 Arroyo Dr
Montebello, CA 90640
626.927.5430
City of Redondo Beach
1922 Artesia Bl
Redondo Beach, CA 90278
310.318.0610 x3750/x3459
Silvercrest Residence
1530 Fifth Street
Santa Monica, CA 90401

310.393.5336
South Pasadena Senior Center
1102 Oxley St
South Pasadena, CA 91030
626.403.7364
Watts Seniors
1686 103rd St.
Los Angeles, CA 90002
323.945.9210
Weingart Senior Center
5220 Olivia Ave.
Lakewood, CA 90712
562.630.6141