If you believe you have been discriminated against, you must file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination. The complaint should include the following information:
- Your name, address, and how to contact you (i.e., telephone number, email address, etc.)
- How, when, where, and why you believe you were discriminated against. Include the location, names, and contact information of any witnesses.
The complaint may be filed in writing with Metro Customer Relations at:
Los Angeles County Metropolitan Transportation Authority
Attn: Customer Relations
One Gateway Plaza
Los Angeles, CA 90012-2952
Printable Form: Civil Rights Complaint Form (PDF)
Email: Customer Relations
Speech and hearing impaired: Use California Relay 711
Complaint Assistance: Metro Customer Relations will assist with writing a complaint if the complainant is unable to do so.
Complainants may also file a Civil Rights Act Title VI complaint with the FTA at:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
Civil Rights complaints may also be filed with other federal or state agencies, or a federal or state court. However, should a complaint be filed with Metro and an external entity simultaneously, the external complaint will supersede the Metro complaint and Metro’s complaint procedures will be suspended pending the external entity’s findings.