Skip to Content

How Do I File a Civil Rights Complaint?

If you believe you have been discriminated against, you must file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination. The complaint should include the following information:

  • Your name, address, and how to contact you (i.e., telephone number, email address, etc.)
  • How, when, where, and why you believe you were discriminated against. Include the location, names, and contact information of any witnesses.

The complaint may be filed in writing with Metro Customer Relations at:

Los Angeles County Metropolitan Transportation Authority
Attn: Customer Relations
One Gateway Plaza
Los Angeles, CA 90012-2952

Printable Form: Civil Rights Complaint Form (PDF)

Email: Customer Relations

Telephone: 213.922.4845
Speech and hearing impaired: Use California Relay 711

Complaint Assistance: Metro Customer Relations will assist with writing a complaint if the complainant is unable to do so.

Complainants may also file a Civil Rights Act Title VI complaint with the FTA at:

U.S. Department of Transportation
Federal Transit Administration
Office of Civil Rights, Region IX
201 Mission St., Suite 1650
San Francisco, California 94105-1839

Civil Rights complaints may also be filed with other federal or state agencies, or a federal or state court. However, should a complaint be filed with Metro and an external entity simultaneously, the external complaint will supersede the Metro complaint and Metro’s complaint procedures will be suspended pending the external entity’s findings.

Close Search Window

Search, The Source, and El Pasajero