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Assistance

Metro Customer Relations will assist with writing a complaint if the complainant is unable to do so.

Customer Relations

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Overview
Additional Languages
2016 Title VI Program

What is Title VI of the Civil Rights Act?
How Do I File a Civil Rights Complaint?
What Happens to My Complaint to Metro?
How Will I Be Notified of the Outcome?
Who Can File a Complaint?

Civil Rights Notice
Civil Rights Complaint Form
213.922.6235
Riders with hearing or speech impairments, use the California Relay Service, 711, and then the number you need.
323.466.3876
(Español, 한국어, 中文, Հայերէն, Tiếng Việt, 日本語, русский, ภาษาไทย, & )

Metro Customer Relations will assist with writing a complaint if the complainant is unable to do so.

Customer Relations

Written complaints may be sent to:

Metro
Director, EEO & Civil Rights, M/S 99-21-4
One Gateway Plaza
Los Angeles CA 90012

or

U.S. Department of Transportation
Federal Transit Administration
Office of Civil Rights, Region IX
San Francisco Federal Building
90 7th Street, Suite 15-300
San Francisco, CA 94103

Federal Highway Administration - Office of Civil Rights

Title VI
ADA
Caltrans Title VI Program
Caltrans ADA Program

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323.GO.METRO (323.466.3876)

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