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Agenda, June 8, 2017

Accessibility Advisory Committee (AAC)
One Gateway Plaza
3rd Floor – Gateway Conference Room

1 CALL TO ORDER: Self-Introductions / Housekeeping Items
10:30 – 10:35 am Ellen Blackman, Chair

2 ACTION: Approval of May 2017 AAC Meeting Minutes
10:35 – 10:40 am Ellen Blackman, Chair

3 PRESENTATION: Service Excellence Awards
10:40 – 10:50 am Ellen Blackman, Chair

4 PRESENTATION: Bus Division 13
10:50 – 11:10 am Sonja Owens, Metro

5 INFORMATION: Elevator & Escalator Maintenance Procedures
11:10 – 11:40 am Ronald White, Metro

6 INFORMATION: Selection of the 2017/2018 AAC Steering Committee Nomination Subcommittee
11:40 am – 11:55 pm Ellen Blackman, Chair

7 INFORMATION: AAC Membership Renewal (Group A)
11:55 – 12:10 pm Ellen Blackman, Chair

8 NEW BUSINESS: Raised Subsequent to the Posting of the Agenda
12:10 – 12:20 pm Ellen Blackman, Chair

9 PUBLIC COMMENT 12:20 – 12:30 pm Ellen Blackman, Chair (2 minutes per speaker)

10 ADJOURNMENT 12:30 pm Ellen Blackman, Chair


Meeting Minutes for May 11, 2017

Los Angeles County Metropolitan Transportation Authority Accessibility Advisory Committee

Members in Attendance:

Ellen Blackman
Victor Dominquez
Karen Esquival-Mayes
Frank Chavez
Kevin Dixon
Linda Keeney
John Mavis
Christine Leahy
Sherril Martin
Mark Panitz
Jared Rimer
Ben Rockwell
Tonni Yee-Hemphill


Artemio Ambrosio
Blanca Angulo
Elizabeth Lyons
Cynde Soto


Angela Nwokike
Mary Helen Cruz
Daniel Garcia
Edward Williams

1. Call To Order
Chair Ellen Blackman called the meeting to order at 10:31 am.

2. Action: Approval of the April 13, 2017, Meeting Minutes
Frank Chavez motioned to approve the minutes of the April 13, 2017, meeting.  Kevin Dixon seconded the motion. Minutes were unanimously approved.

3. Presentation of Metro Service Excellence Award
Bus Operators Helen Brandon from Division 18 and Gurjinder Singh from Division 15 were awarded the Service Excellence Award for their demonstration of excellent customer service to customers with disabilities. Yvonne Price, formerly of the LA Metro Accessibility Unit and current ADA Compliance Manager at LAUSD was honored for her 20 years of service to Metro; six of those years having been spent working with the Accessibility Unit.

4. INFORMATION:  Division 8 Presentation
Lorene Kelly, Operations Director at Division 8 in Chatsworth, presented information specific to her Division; including Bus lines operated and Operations and Maintenance staff procedures.  She also shared specific accessibility challenges including customer non-compliance in clearing of the securement area, non-folding grocery carts, and pets passing as service animals.

5. INFORMATION: Wheelchair Accessibility Report
Armando Roman, Accessibility Analyst, presented historical information regarding the Wheelchair Accessibility Report for Fiscal Year 2017 Quarter 2.  The report showed Metro exceeding expectations in serving customers with disabilities using wheelchairs and detailed a positive trend towards improved customer service.

6. INFORMATION: TAP Wristband Pilot
Dean Adams, Metro TAP Department, received feedback regarding the TAP wristband pilot program.  The wristbands had been used a total of 334 times since they were handed over to the members of the committee in April.  Suggestions from the committee included an improved buckling mechanism that makes the wristbands more useable for people with limited mobility in their hands and increased signal strength. Dean thanked the committee for their feedback and announced that the program would remain active for another five months.

7. INFORMATION: Measure M Presentation
Kaleih Honish, Metro Planning and Development Department, discussed Measure M, including its history, core principles, and the guidelines that Metro is currently working on to implement the funding attached to that measure. The full text of the guidelines is available on the Metro website at Any questions may be emailed to .  Kaleih encouraged the committee members to read the full text of the guidelines and provide feedback via the address listed above before May 26, 2017.  Suggestions from the committee included an adjustment to the ratio of money distributed between Metro and Access Services, and a shift away from focusing on wheelchair accessibility and towards focusing on all customers with disabilities.

8. NEW BUSINESS: Raised Subsequent to the Posting of the Agenda
No new business was raised subsequent to the posting of the agenda.

Toni Yee Hemphill informed the committee that the elevator adjacent to the Blue and Expo Lines at the 7th Street/Metro Center station consistently has a strong odor of urine.

Ben Rockwell informed the committee that in his experience, wet floor signs are left inside elevators at Metro stations, making it difficult to maneuver a wheelchair within the space.

The meeting was adjourned at 12:05 pm by Ellen Blackman.