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Agenda, March 9, 2017

Agenda

Accessibility Advisory Committee (AAC)
One Gateway Plaza
3rd Floor – Gateway Conference Room

1 CALL TO ORDER:
Self-Introductions/Housekeeping Items
10:30 – 10:35 am Ellen Blackman, Chair

2 ACTION:
Approval of January and February 2017 Meeting Minutes
10:35 – 10:45 am Ellen Blackman, Chair

3 PRESENTATION:
Service Excellence Awards
10:45 – 10:55 am Ellen Blackman, Chair

4 INFORMATION:
Division 7 Presentation
10:55 – 11:15 am Demetrius Jones, Metro

5 INFORMATION:
Wheelchair Accessibility Report for Fiscal Year 2017, Quarter 2
11:15 – 11:30 am Armando Roman, Metro

6 INFORMATION:
Accessibility Unit Outreach Update
11:30 – 11:50 am Joanna Lemus, Metro

7 NEW BUSINESS:
Raised Subsequent to the Posting of the Agenda
11:50 am – 12:15 pm Ellen Blackman, Chair

8 PUBLIC COMMENT
12:15 – 12:30 pm Ellen Blackman, Chair
(2 minutes per speaker)

9 ADJOURNMENT
12:30 pm Ellen Blackman, Chair

Meeting Minutes for January 12, 2017

Los Angeles County Metropolitan Transportation Authority
Accessibility Advisory Committee

Members in Attendance:

Ellen Blackman
Daniel Garcia
Frank Chavez
Kevin Dixon
Karen Esquival-Mayes
Tonni Yee-Hemphill
Linda Keeney
Christine Leahy
Sherril Martin
John Mavis
Mark Panitz
Jared Rimer
Cynde Soto
Victor Dominquez
Elizabeth Lyons

Excused:
Artemio Ambrosio
Ben Rockwell
Mary Helen Cruz
Blanca Angulo
Jeremy Congden
Edward Williams

Absent:
Angela Nwokike

1. Call To Order
Chair Ellen Blackman called the meeting to order at 10:32 am.

2. Action: Approval of November 2016 minutes
Daniel Garcia motioned to approve the minutes from the November meeting. Frank Chavez seconded the motion. Minutes were unanimously approved.

3. Presentation of Metro Service Excellence Award
The presentation of the Metro Service Excellence Awards was postponed until the February meeting.

4. INFORMATION: Metro’s Website Improvements and New Features
Lan-Chi Lam, Metro’s Director of Communications with Metro, introduced the proposed new Metro website. The website includes an updated layout, extended language support, updated trip planner functionality, schedules, alerts, and updated accessibility features. Lan-Chi provided a live demo of the functionality of these features. She answered questions and took recommendations from the committee members regarding alerts, extended language support, and gathering feedback.

5. INFORMATION: Mystery Rider Program
Armando Roman, Accessibility Analyst at Metro, presented the details of the Mystery Rider Program survey. Armando described each of the six sections that make up the survey and the contents of each section. Armando then explained that the survey is currently under review and presented details regarding the proposed adjustments to the survey and how the changes would improve the data collection process used by Metro to provide better service to its customers.

6. NEW BUSINESS: Raised Subsequent to the Posting of the Agenda
Chair Ellen Blackman raised the question of how Metro’s Measure M funds would be distributed; as there was mention of funding going towards programs that impact older adults and people with disabilities. Ellen relayed to the committee that an advisory council will be formed to review draft guidelines on Measure M and provide recommendations. She asked that Accessibility Unit staff inform members of upcoming meetings.

Mark Panitz was pleased to see that many shelters, including the shelter at a stop that he frequents, have been updated to include USB charging stations for electronic devices.

Daniel Garcia would like to see a presentation from Metro regarding how the allocation of funds received from the passing of Measure M will be distributed into different areas and how that will impact accessibility.

Toni Yee-Hemphill commended Metro on its service and the professionalism of the Bus Operators.

7. PUBLIC COMMENT
No public comments were made during this meeting.

8. ADJOURNMENT
The meeting was adjourned at 12:22 p.m. by Ellen Blackman.

Meeting Minutes for February 9, 2017

Los Angeles County Metropolitan Transportation Authority
Accessibility Advisory Committee

Members in Attendance:
Ellen Blackman
Frank Chavez
Kevin Dixon
Victor Dominguez
Karen Esquival-Mayes
Tonni Yee-Hemphill
Liz Lyons
Sherrill Martin
Mark Panitz
Jared Rimer
Edward Williams

Excused:
Artemio Ambrosio
Blanca Angulo
Linda Keeney
John Mavis
Ben Rockwell
Cynde Soto

Absent:
Mary Helen Cruz
Daniel Garcia
Christine Leahey
Angela Nwokike

1. Call To Order
Chair Ellen Blackman called the meeting to order at 10:33 am.

2. Action: Approval of January 12, 2017 minutes
No action taken.

3. Presentation of Metro Service Excellence Award
Bus Operators Latanya Martinez and Wendy Juarez were awarded the Service Excellence Award for their superior customer service dedication in assisting customers with disabilities.

4. INFORMATION: Division 5 Presentation
Regina Bird, Director of Transportation Operations at Division 5, presented a brief history of her career at Metro and her division. Ms. Bird shared a number of accessibility-related challenges that Operators at Division 5 face, including bus zones that have limited space to accommodate wheelchair boarding and alighting, oversized items carried by customers, customers who refuse to fold their walkers, and overloaded mobility devices. Additionally, Ms. Bird described how Division 5 handles customer complaints. Common complaints seen by her division include: failure to offer lap and shoulder securement and pass-ups due to overloaded buses.

5. INFORMATION: Metro Strategic Plan
Nadine Lee, Deputy Executive Officer, Office of Extraordinary Innovation, addressed the committee regarding Metro’s Strategic Plan. The plan will be divided into ten-year increments and will make considerable improvements to Metro’s transportation system. The plan will stress accountability and transparency as well as measureable goals to allow for assessment of progress.

6. INFORMATION: Automatic Voice Annunciation (AVA) System
Steve Rank, Service Operations Superintendent, addressed the committee regarding the Automatic Voice Annunciation System (AVA). Steve explained that the AVA system makes stop announcements via the internal and external speakers. Inspection of the AVA system has been added to the pre-trip inspection performed on all Metro buses prior to their departure from the division yard. The Operator Rulebook requires that Operators make stop announcements if the AVA system is not functioning properly. Customers who rely heavily on the AVA should inform the Operator of their desired stop so they can be notified with ample time to alight.

7. NEW BUSINESS: Raised Subsequent to the Posting of the Agenda
Tonni Yee-Hemphill expressed concern that the Beverly/Vermont rail station has two escalators going up and none going down. She explained that this poses a concern to individuals with mobility impairments if the elevators are not functioning.

Liz Lyons relayed to the committee that she had spoken to several riders who expressed their dislike of the rear facing securement pad on the buses equipped with Q-pod securement systems. Jess Segovia explained that the pads will be used more once wheelchair securement becomes mandatory.

Mark Panitz inquired as to the best way to commend an Operator. Jess Segovia suggested calling the Customer Relations telephone number.

8. PUBLIC COMMENT
Richard Stanley provided a correction to the January meeting minutes which have yet to be approved by the committee due to a lack of quorum. The minutes will be corrected and resubmitted to the committee in March 2017 meeting if a Quorum is met.

No additional public comments were made at this time.

9. ADJOURNMENT
The meeting was adjourned at 11:59 a.m. by Ellen Blackman.

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