Accessibility Advisory Committee (AAC)
One Gateway Plaza
3
rd
Floor – Gateway Conference Room
| 1. |
CALL TO ORDER: Self-Introductions/Housekeeping Items |
10:30 – 10:35 am Ben Rockwell, Chair |
| 2. |
ACTION: Approval of November 13, 2014 Minutes |
10:35 – 10:40 am Ben Rockwell, Chair |
| 3. |
PRESENTATION: Metro Service Excellence Award |
10:40 – 10:50 am Ben Rockwell, Chair |
| 4. |
PRESENTATION: Metro Customer Comment/Complaint Process |
10:50 – 11:10 am
|
| 5. |
PRESENTATION: Access Services Travel Training Program |
11:10 – 11:30 am Eric Haack, Access Services |
| 6. |
PRESENTATION: Metro Mystery Rider Program – Quarterly Report and Update |
11:30 – 11:45 am Yvonne Price, Metro |
| 7. |
PRESENTATION: Metro Marketing/Informational Pieces for Customers with Disabilities |
11:45 am – 12:00 pm Yvonne Price, Metro |
| 8. |
REPORT: ADA Compliance Update |
12:00 – 12:05 pm
|
| 9. |
NEW BUSINESS: Raised Subsequent to the Posting of the Agenda |
12:05 – 12:15 pm Ben Rockwell, Chair |
| 10. |
PUBLIC COMMENT |
12:15 – 12:30 pm Ben Rockwell, Chair |
| 11. |
ADJOURNMENT |
12:30 pm
|
AAC AGENDAS ARE AVAILABLE IN ALTERNATIVE FORMATS UPON REQUEST; PLEASE CALL 213.922.2835 OR 213.922.7495. LIVE CAPTION IS PROVIDED AT EVERY ACCESSIBILITY ADVISORY COMMITTEE MEETING