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Accessibility Advisory Committee (AAC) meeting - September 12, 2019

Thursday, September 12, 2019 – 10:30 AM

AGENDA

Accessibility Advisory Committee (AAC)
One Gateway Plaza
3 rd Floor – Union Station Conference Room

1

Member and Staff Introductions
Housekeeping Items

10:30 – 10:35 am
Frank Chavez, Chair

2

ACTION: Approval of August 8, 2019 Meeting Minutes

10:35 – 10:40 am
Frank Chavez, Chair

3

PRESENTATION:
Service Excellence Award

10:40 – 10:45 am
Frank Chavez, Chair

4

INFORMATION:
Chief of Civil Rights Programs

10:45 – 10:50 am
Jonaura Wisdom, Metro

5

ACTION:
Approval of Membership Section of AAC Bylaws

10:50 – 10:55 am
Frank Chavez, Chair

6

PRESENTATION:
Bus Operation Training

10:55 – 11:15 am
Tiara Henderson, Metro

7

PRESENTATION:
LAUS Forecourt & Esplanade Improvements Project Update

11:15 – 11:30 am
Megan Nangle, Metro

BREAK

11:35 – 11:45 am

8

ACTION:
Election of Officers 2019-2020

11:45 am – 12:00 pm
Frank Chavez, Chair

9

ACTION:
Honoring Ben Rockwell, Former AAC Chair and Member

12:05 – 12:10 pm
AAC Special Subcommittee

10

NEW BUSINESS: Raised Subsequent to the Posting of the Agenda

12:10 – 12:20 pm
Frank Chavez, Chair

11

PUBLIC COMMENT

12:20 – 12:30 pm
Frank Chavez, Chair
(2 minutes per speaker)

12

ADJOURNMENT

12:30 pm
Frank Chavez, Chair

TO REQUEST ACCESSIBILITY ADVISORY COMMITTEE AGENDAS IN ALTERNATIVE FORMATS, PLEASE CALL 213.922.4067. LIVE CAPTION IS PROVIDED AT EVERY COMMITTEE MEETING.

Meeting Minutes for August 8, 2019

Los Angeles County Metropolitan Transportation Authority Accessibility Advisory Committee

Members in Attendance:

Frank Chavez (Chair)
Cynde Soto (First Vice-Chair)
Kathleen Barajas (Second Vice-Chair)
Ellen Blackman
Patrick Burke
Kevin Dixon
Victor Dominguez
Karen Esquival-Mayes
Tina Foafoa
Linda Keeney
John Mavis
Mark Panitz
Jared Rimer
Tonni Yee-Hemphill

Excused:

Blanca Angulo
Artemio Ambrosio

Absent:

Christine Leahey
Liz Lyons

1. CALL TO ORDER
Chairperson Frank Chavez called the meeting to order at 10:31 am, followed by a welcome and introductions.

2. ACTION: Approval of June 2019 Minutes
The minutes from the June 2019 meeting were approved by majority vote.

3. PRESENTATION:  Service Excellence Award

The Accessibility Advisory Committee presented Operator Pamela Thibodeaux-Talley from Division 1, Victor Serrano from Division 8, and Tyreasha Sawyer from Division 2 with Service Excellence awards for their commitment to assisting customers with disabilities while in the line of duty as Metro Bus Operators.

4. PRESENTATION: Tap Wearables Update

Beverly Levi Dagan addressed the committee regarding Metro’s progress creating and deploying wearable TAP devices. Beverly relayed to the committee that the wearables are available for a pilot project and will be distributed to members of the committee that day. The wearables work just like a TAP card but expire in five years instead of ten like regular TAP cards. The pilot program will continue for 90 days and the wearables have three monthly passes pre-loaded onto them. Beverly would like the committee members who receive a TAP wearable to use it as often as possible. She will return to the committee once the pilot program is over to accept any feedback that the committee may have regarding the wearables.

5. PRESENTATION: Metro First Mile/Last Mile

Jacob Lieb Director of Metro’s First Mile/Last Mile efforts joined the committee to discuss the program. Jacob explained that his department focuses on solving problems regarding access to transit with the recognition that users of Metro services do not only need to go from stop to stop but from point to point, which many times includes travel beyond what the bus and rail system can provide. How a customer makes the first part of their trip to the bus or rail station and the last part of their trip from the rail or bus station to their destination is important for the agency to understand. The department has also developed a mobile application that is to be used in conjunction with station walk-throughs to determine barriers to access. Jacob would like to engage community members with varying perspectives to participate in the walk-throughs, including members from the AAC. Jacob will make the dates for the walk-throughs available to the committee so members can participate.

MEETING BREAKS AT 11:05 A.M.; MEETING RESUMES AT 11:14 A.M.

6. PRESENTATION: Aira Service

Michael Hingson joined the meeting to brief members regarding the services provided by Aira. Micheal explained to the committee that Aira is a service designed to assist the visually impaired by utilizing the camera available on smartphones to relay video to an Aira agent who can then explain what is being viewed, to the user. Aira may also be used in conjunction with camera equipped glasses available through Aira. The agents are trained to describe what they see to the user and allow them to make an informed decision regarding their situation. The Aira service can provide transit information as well and is linked into ridesharing services such as Uber and Lyft. Aira is available for anyone to use for a fee but is currently offering free five minute calls for users to experience the system first hand. Micheal then demonstrated the applications functionality to the committee by utilizing the application to describe the room where the meeting took place and inquire about bus departure times from Patsaouras Plaza.

7. NEW BUSINESS: Raised Subsequent to the Posting of the Agenda

Chairperson Frank Chavez reported that the bylaw subcommittee is continuing the work undertaken to revise the bylaws and will have an item for the committee to vote on next meeting. Ben Rockwell has resigned from the committee which prompted a discussion regarding recognition of his service. Jared Rimer, member at large of the committee, briefed the present members regarding best practices for protecting themselves from cyber security threats while using email. Kathleen Barajas, member at large, would like to see Metro communicate better with the other agencies involved in determining stop locations and temporary relocations. She recently experienced a situation where a stop was moved for construction, causing her to have to go very far out of her way to access the service. Kathleen has also produced a pamphlet for bus operators regarding how to best communicate with members of the public who may have speech impairments. The information was given to the meeting facilitators for review.

8. PUBLIC COMMENT

Katherine George Chu from the Los Angeles County Commission on Disabilities relayed a situation to the committee where she was made aware that an operator on the 860 line bus did not clear the reserved area for a customer with a disability. Armando Roman from Metro advised Mrs. Chu to have the customer lodge an official complaint so that the matter may be investigated fully.

9. ADJOURNMENT

Meeting adjourned at 12:18 PM.

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