Thursday, November 8, 2012
Gateway Conference Room, 3
One Gateway Plaza
Los Angeles, CA 90012
CALL TO ORDER
Chair and Staff Comments
|10:30 - 10:45 am; Chair|
|2. ACTION : Approval of October 11, 2012 Minutes||10:45 am; Chair|
|3. ACTION: New Badges||10:45 - 10:55 am; Paula Guevara|
|10:55 - 11:15 am; Alexandra Oster|
Rail Station Construction Repairs: Joints, Ramp
|11:30 - 11:35 am; Chip Hazen|
Rail Train Cars
|11:35 - 11:40 am; Chip Hazen|
New Bus Order; Accessible Equipment, Securement, Rear-Facing, Retrofits
|11:40 - 11:55 am; Chip Hazen|
Raised Subsequent to Posting of Agenda
|11:55 - 12:00 noon; Chair|
|9. PUBLIC COMMENT||12:00 - 12:10 pm; Chair|
|10. ADJOURN||12:10; Chair|
ACCESSIBILITY ADVISORY COMMITTEE AGENDAS ARE AVAILABLE IN ALTERNATIVE FORMATS UPON REQUEST; PLEASE CALL 213/922-4308 OR 213/922-7495. LIVE CAPTION PROVIDED AT EVERY ACCESSIBILITY ADVISORY
October 11, 2012
Los Angeles County Metropolitan Transportation Authority
Accessibility Advisory Committee
Members in Attendance
Chair Ellen Blackman
K.E. “Andy” Anderson
Mary Helen Cruz
Chair Ellen Blackman called meeting to order at 10:30 a.m., with self-introductions.
Chair & Staff Comments
Paula Guevara presented information about new replacement badges, which will be effective December 2012. However, since there is no December AAC meeting, Human Resources has made an exception to allow distribution of badges to AAC members during the November meeting. Committee members will need to return old badges at the January meeting; those badges will no longer work.
Chair Ellen Blackman noted that every two years Metro goes through a Call for Projects whereby jurisdictions can apply for funding. Much of the funding goes to capital projects. Chair Blackman provided an example of pedestrian accessibility improvements for bus and rail. The Call for Projects applications have just been made available and will be due in early 2013. By the summer of 2012 Metro will determine which projects will be funded.
Chair Blackman also provided examples of Metro projects for bus rapid transit, street design improvements and improvements to transit corridors in San Fernando Valley, such as Van Nuys Boulevard.
Approval of September 13, 2012 Minutes
Chair asked if there is a motion to approve minutes. Minutes were approved with a name correction for Mary Helen Cruz.
Update: G-Tel Rendering, Signage, Brochure
Yvonne Price provided information about the G-Tel rendering, which had been shared previously; the rendering will have the G-Tel sign updated soon. The rendering will be brought to the next meeting.
Yvonne Price talked about a brochure that is being prepared for riders who may need the G-Tel for access to rail station platforms. The information and layout will be as simplified as possible, telling people about encountering latched fare gates and how to resolve access problems with the G-Tel system. An illustration is expected for the brochure to help people visualize what they will encounter as they are heading to the latched fare gates.
Report: Previously Tabled – Station Lighting and Power Outlets
Dan Levy addressed station lighting problems the group has raised and explained the Expo Line lighting will be changed, and the Expo Line phase two will have to be changed as well. Executive management agreed Metro should hire a lighting consultant to develop, for the first time, actual lighting criteria and standards for all facilities and stations. Chip Hazen is working on the proposal with the goal of hiring a qualified expert as soon as possible.
Dan Levy also shared with the group an initiative he is pursuing for charging stations installed at stations that will enable those with power wheelchairs to charge up.
Presentation: Customer Relations Processes
On behalf of Gail Harvey, Yvonne Price briefed the Committee on the Customer Relations processes. Price provided folded Customer Relations business cards to the Committee and a Braille take one with core Customer Relations contact information. Price explained that the card says “Incident Report Card” on the front and it has some blank fields inside, to fill out when you want to note something to report. On the back is the Customer Relations hours and days of operation, address, telephone numbers and email address.
Yvonne Price noted that every call or email that comes into Customer Relations is immediately input into the Passenger Comment Management System (PCMS) and assigned a tracking number. If a corrective measure or response is needed from a division, the PCMS report goes to the division responsible for the bus line or bus operator with a resolution request. Commendations are passed on as well. Any other kind of question or input from a customer either goes to the appropriate division or Metro department.
Presentation: Division Management Follow Through
Bob Holland explained that PCMS reports are opened by each division within 48 hours, with special attention to ADA-related reports, which take high priority. Once a PCMS report is opened, it is assigned to an assistant manager or Transit Operations Supervisor, who reviews the report, identifies the operator, and possibly requests the on-board video recording for an extensive review. Holland further explained that training for operators includes asking a person in a wheelchair if he or she would like to be secured, and then pushing a “Smart Drive” button if the customer declines. The Smart Drive captures the audio portion of an incident. When all the information related to a complaint is gathered and the operator is found to be in violation of Metro rules or policies, the operator is subject to discipline up to termination.
Yvonne Price requested an evaluation of a bus stop plaque that Metro anticipates using at bus stops for identification purposes. It contains the bus stop number in raised letters and numbers and in Braille. Via a lawsuit settlement, this plaque is required to be placed on 500 bus stops that are used heavily by people who are blind and using Braille; however, Metro will be placing the plaque on 1,400 bus stops. A similar plaque had already been placed on the required bus stops; however, they were quickly torn down or damaged by vandals due to the metal content. The new signs will have new backings and new ways to attach it. In addition to the raised letters and numbers and Braille, the sign features steel construction with black letters and numbers. Some Committee members recommended that the numbers not be stylized as the number four may be hard to distinguish from the number six.
Michael Arrigo shared with the committee the Access Services plan for fare changes and the reservation hours. The fares are going to increase $0.25 beginning January 1, 2013, and then increase another $0.25 on July 1st of the following year, which is July 1, 2014.
Andy Anderson cautioned the group to be safe and aware as in the past three months there have been 6 fatalities and numerous injuries on all regional rail systems, combined.
Chair Ellen Blackman adjourned the meeting at 12:13pm.