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AAC Agenda - Thursday, November 8, 2012

Thursday, November 8, 2012

Gateway Conference Room, 3 rd Floor
One Gateway Plaza
Los Angeles, CA  90012

1. CALL TO ORDER , Self-Introductions
Chair and Staff Comments
10:30 - 10:45 am; Chair
2. ACTION :  Approval of October 11, 2012 Minutes 10:45 am; Chair
3. ACTION: New Badges 10:45 - 10:55 am; Paula Guevara
Active Transportation
10:55 - 11:15 am; Alexandra Oster
Rail Station Construction Repairs: Joints, Ramp
11:30 - 11:35 am; Chip Hazen
Rail Train Cars
11:35 - 11:40 am; Chip Hazen
7. REPORT (Previously Tabled)
New Bus Order; Accessible Equipment, Securement, Rear-Facing, Retrofits
11:40 - 11:55 am; Chip Hazen
Raised Subsequent to Posting of Agenda
11:55 - 12:00 noon; Chair
9. PUBLIC COMMENT 12:00 - 12:10 pm; Chair
10. ADJOURN 12:10; Chair


Meeting Minutes
October 11, 2012

Los Angeles County Metropolitan Transportation Authority
Accessibility Advisory Committee

Members in Attendance :
Chair Ellen Blackman
K.E. “Andy” Anderson
Michael Arrigo
Gloria Broderick
Stephanie Bussi
Mary Helen Cruz
Kevin Dixon
Daniel Garcia
Linda Keeney
Joanna Lemus
Sherrill Martin
John Mavis
Mark Panitz
Ben Rockwell
Edward Williams

Consuella Mackey
Angela Nwokike
Donna Pomerantz
Mitch Pomerantz

Yvonne LaRose

Chair Ellen Blackman called meeting to order at 10:30 a.m., with self-introductions.

Chair & Staff Comments

Paula Guevara presented information about new replacement badges, which will be effective December 2012. However, since there is no December AAC meeting, Human Resources has made an exception to allow distribution of badges to AAC members during the November meeting. Committee members will need to return old badges at the January meeting; those badges will no longer work.

Chair Ellen Blackman noted that every two years Metro goes through a Call for Projects whereby jurisdictions can apply for funding. Much of the funding goes to capital projects. Chair Blackman provided an example of pedestrian accessibility improvements for bus and rail. The Call for Projects applications have just been made available and will be due in early 2013. By the summer of 2012 Metro will determine which projects will be funded.

Chair Blackman also provided examples of Metro projects for bus rapid transit, street design improvements and improvements to transit corridors in San Fernando Valley, such as Van Nuys Boulevard.

Approval of September 13, 2012 Minutes

Chair asked if there is a motion to approve minutes. Minutes were approved with a name correction for Mary Helen Cruz.

Update: G-Tel Rendering, Signage, Brochure

Yvonne Price provided information about the G-Tel rendering, which had been shared previously; the rendering will have the G-Tel sign updated soon.  The rendering will be brought to the next meeting.

Yvonne Price talked about a brochure that is being prepared for riders who may need the G-Tel for access to rail station platforms. The information and layout will be as simplified as possible, telling people about encountering latched fare gates and how to resolve access problems with the G-Tel system. An illustration is expected for the brochure to help people visualize what they will encounter as they are heading to the latched fare gates.

Report: Previously Tabled – Station Lighting and Power Outlets

Dan Levy addressed station lighting problems the group has raised and explained the Expo Line lighting will be changed, and the Expo Line phase two will have to be changed as well. Executive management agreed Metro should hire a lighting consultant to develop, for the first time, actual lighting criteria and standards for all facilities and stations. Chip Hazen is working on the proposal with the goal of hiring a qualified expert as soon as possible.

Dan Levy also shared with the group an initiative he is pursuing for charging stations installed at stations that will enable those with power wheelchairs to charge up.

Presentation: Customer Relations Processes

On behalf of Gail Harvey, Yvonne Price briefed the Committee on the Customer Relations processes.  Price provided folded Customer Relations business cards to the Committee and a Braille take one with core Customer Relations contact information. Price explained that the card says “Incident Report Card” on the front and it has some blank fields inside, to fill out when you want to note something to report.  On the back is the Customer Relations hours and days of operation, address, telephone numbers and email address.

Yvonne Price noted that every call or email that comes into Customer Relations is immediately input into the Passenger Comment Management System (PCMS) and assigned a tracking number. If a corrective measure or response is needed from a division, the PCMS report goes to the division responsible for the bus line or bus operator with a resolution request. Commendations are passed on as well. Any other kind of question or input from a customer either goes to the appropriate division or Metro department.

Presentation: Division Management Follow Through

Bob Holland explained that PCMS reports are opened by each division within 48 hours, with special attention to ADA-related reports, which take high priority. Once a PCMS report is opened, it is assigned to an assistant manager or Transit Operations Supervisor, who reviews the report, identifies the operator, and possibly requests the on-board video recording for an extensive review.  Holland further explained that training for operators includes asking a person in a wheelchair if he or she would like to be secured, and then pushing a “Smart Drive” button if the customer declines. The Smart Drive captures the audio portion of an incident. When all the information related to a complaint is gathered and the operator is found to be in violation of Metro rules or policies, the operator is subject to discipline up to termination.

New Business

Yvonne Price requested an evaluation of a bus stop plaque that Metro anticipates using at bus stops for identification purposes. It contains the bus stop number in raised letters and numbers and in Braille. Via a lawsuit settlement, this plaque is required to be placed on 500 bus stops that are used heavily by people who are blind and using Braille; however, Metro will be placing the plaque on 1,400 bus stops.  A similar plaque had already been placed on the required bus stops; however, they were quickly torn down or damaged by vandals due to the metal content.  The new signs will have new backings and new ways to attach it. In addition to the raised letters and numbers and Braille, the sign features steel construction with black letters and numbers. Some Committee members recommended that the numbers not be stylized as the number four may be hard to distinguish from the number six.

Michael Arrigo shared with the committee the Access Services plan for fare changes and the reservation hours.  The fares are going to increase $0.25 beginning January 1, 2013, and then increase another $0.25 on July 1st of the following year, which is July 1, 2014.

Andy Anderson cautioned the group to be safe and aware as in the past three months there have been 6 fatalities and numerous injuries on all regional rail systems, combined.

Chair Ellen Blackman adjourned the meeting at 12:13pm.