Frequently Asked Questions (FAQs)
Q: Can I tip the driver?
A: No. Drivers are prohibited from accepting tips. However, you may write or e-mail us a thank you letter and indicate the driver’s name so we can forward it to him or her. The address of the FSP program is:
Freeway Service Patrol
One Gateway Plaza
Mail Stop 99-11-3
Los Angeles, CA 90012-2952
Q: Why can’t I get towed to a mechanic or garage?
A: Government entities and agencies may not interfere with private industry. As a result, FSP operators are prohibited from recommending a mechanic or garage.
Q: Why can’t I get towed home or to work?
A: The primary purpose of FSP is to get motorists and vehicles out of harm’s way. Tow operators need to resume service on the freeway as quickly as possible in order to continue assisting other stranded motorists.
Q: How do I get a copy of the Freeway Service Patrol brochure:
A: Call 213.922.2957 or e-mail us . This is NOT a roadside service phone number. For roadside emergencies, use a Freeway Call Box or call 911 for roadside assistance.