Metro Buses
|
Statistics
|
|
Bus Stops
|
15,967
|
|
Square Miles in Service Area
|
1,433
|
|
Number of Bus Routes
|
183
|
|
Bus Fleet
|
|
Total Metro Fleet
|
2,228
|
|
Buses leased to independent companies under contract to provide service on Metro routes
|
173
|
Total Metro Bus Ridership
|
Estimates as of April 2012
|
|
Average Weekday Boardings
|
1,125,840
|
|
Average Saturday Boardings
|
764,619
|
|
Average Sunday Boardings
|
558,015
|
|
Annual Boarding FY2011
(includes contracted buses)
|
357,258,676
|
Metro Fixed Guideways - Rail and Transitways
|
Statistics:
Estimates as of
April 2012
|
Metro
Blue
Line
|
Metro
Green
Line
|
Metro
Red
Line
|
Metro
Gold
Line
|
Metro
Orange
Line
|
|
Opened
|
1990
|
1995
|
Union Station 1993
Wilshire/ Western 1996
Hollywood 1999
North Hollywood 2000
|
July 26, 2003
Eastside Extension
Nov. 15, 2009
|
Oct. 29, 2005
|
|
Average Weekday Boardings
|
84,459
|
43,337
|
149,917
|
42,170
|
*Metro Orange Line ridership now included in Metro Bus ridership numbers
|
|
Average Saturday Boardings
|
67,856
|
24,711
|
95,348
|
22,230
|
|
|
Average Sunday Boardings
|
54,822
|
17,989
|
83,697
|
19,418
|
|
|
Total Annual Boarding FY2011
|
25.49 million*
|
12.45 million*
|
46.45 million*
|
11.3 million*
|
|
|
Miles
|
22
|
20
|
17.4
|
19.7
|
14
|
|
Total Rail Miles in Service
|
79.1
|
|
Stations
|
22
|
14
|
16
|
21
|
13
|
|
Number of rail cars, buses in fleet
|
69
|
34
|
104
|
43
|
30
|
|
Cost of system
|
$877 million
|
$718 million
|
$4.5 billion
|
$1.8 billion
|
$330 million
|
* Preliminary figures
Total Metro Rail Ridership
|
Estimates as of April 2012
|
|
Average Weekday Boardings
|
319,883
|
|
Average Saturday Boardings
|
210,145
|
|
Average Sunday Boardings
|
175,926
|
Total Metro Bus and Rail Ridership
|
Estimates as of April 2012
|
|
Average Weekday Boardings
|
1,445,723
|
|
Average Saturday Boardings
|
974,764
|
|
Average Sunday Boardings
|
733,941
|
Metro Personnel
|
Operations
|
|
Operators
Includes Full & Part-time bus & rail operators Metro Bus/Rail Operators are members of the United Transportation Union (UTU)
|
4,425
|
|
Mechanics and Maintenance
Metro Mechanics are members of the Amalgamated Transit Union (ATU)
|
2,134
|
|
Clerks
Most Metro Clerks are members of the Transportation Communications Union (TCU)
|
688
|
|
Bus and Rail Transportation and Maintenance Supervisors
Members are with The American Federation of State, County and municipal Employees union (AFSCME)
|
615
|
|
Security Guards
Metro Security Guards are members of Teamsters Union
|
71
|
|
Metro full-time staff (Bus and Rail)
|
|
Represented Employees
|
7,933
|
|
Non-represented Employees
|
1,109
|
|
Total full-time staff
|
9,042
|
|
Metro Security/Transit Police (Bus and Rail)
|
|
Under contract with Metro, the Los Angeles Sheriff's Department (LASD) provide Metro Rail security and patrol all Metro Buses operating within the County of Los Angeles
|
Car Pool Lanes
|
Length in miles
|
219
|
|
Lane Miles (Both directions, each lane)
|
425
|
|
Metro fund programmed for HOV Lanes since 1991
|
$2.7 billion
|
|
Metro funds development of High Occupancy Vehicle [HOV] or Car Pool Lanes in cooperation with Caltrans.
|
Bicycle Paths
|
Metro helps fund bicycle routes in Los Angeles County
|
|
Bike Routes
|
520 miles
|
|
Bike Lanes
|
481 miles
|
|
Bike Paths
|
251 miles
|
Metro Freeway Service Patrol
|
Number of Tow Trucks on Patrol
|
152
|
|
Annual Budge
|
$27 million
|
|
Number of Freeway Miles Served
|
450
|
|
Number of Tow Truck Beats
|
41
|
|
Average Number of Motorists Assisted per Month
|
25,000
|
|
Number of Motorists Assisted Annually
|
300,000
|
FY 2012 Budget
|
Resources
|
$ in Millions
|
|
Passenger Fares & Advertising
|
332
|
|
Prop A – Cent Sales Tax
|
605
|
|
Prop C – Cent Sales Tax
|
605
|
|
Measure R - Sales Tax
|
605
|
|
Federal Grants
|
520
|
|
State Grants
|
900
|
|
Bond Proceeds
|
394
|
|
Prior Year Fund Balance
|
70
|
|
Other Local Revenue
|
121
|
|
Total Resources
|
$4,152
|
|
Expenses
|
|
Bus Operations
|
877
|
|
Orange Line Operations
|
24
|
|
Blue Line Operations
|
65
|
|
Red Line Operations
|
90
|
|
Green Line Operations
|
44
|
|
Gold Line Operations
|
58
|
|
Expo Line Operations
|
22
|
|
Metrolink Operations (Metro portion)
|
67
|
|
Bus Capital
|
291
|
|
Rail Capital
|
30
|
|
Rail Rehabilitation Capital
|
37
|
|
Major Rail Construction
|
747
|
|
Debt Service and Other Projects
|
345
|
|
Municipal Operation and Paratransit
|
345
|
|
Local Sales Tax Return
|
397
|
|
Streets and Highways
|
521
|
|
Other Projects
|
192
|
|
Total Expenses
|
$4,152
|
Links to other pages
May 21, 2012 - Compiled and Updated by Rick Jager, Media Relations
Keywords: facts stats
Last Revised: Monday May 21, 2012
Printer Friendly Version for '
Facts at a Glance'
Metro conducts annual customer satisfaction surveys to help improve its service quality. From safety and cleanliness to friendly service and on-time performance, read the latest 2009 Customer Satisfaction Survey and find out what our customers are saying about Metro.
Survey Categories
 |
Introduction |
 |
General & Saftey |
 |
Service & Amenitites |
 |
Customer Information |
Text Version of Survey
| |
AGREE |
|
|
DISAGREE |
| 1. Generally speaking, I am satisfied with Metro |
48% |
37% |
9% |
6% |
| 2. THIS bus/train is generally on time (within 5 mins) |
38% |
38% |
15% |
9% |
| 3. THIS bus/train is generally clean |
38% |
39% |
16% |
8% |
| 4. THIS bus's/train's stops are generally clean |
33% |
38% |
19% |
10% |
| 5. THIS bus/train has adequate emergency info available |
40% |
42% |
13% |
6% |
| |
|
|
|
|
| |
|
|
YES |
NO |
| 6. Is Metro Bus/Rail service better now than last year? |
|
|
79% |
21% |
| 7. Do you normally have a seat for THIS trip? |
|
|
84% |
16% |
| 8. Has THIS bus/train broken down in the last month? |
|
|
23% |
77% |
| 9. Is graffiti usually a problem on THIS bus/train? |
|
|
39% |
61% |
| 10. Do you have a working cell phone with you on this bus/train? |
|
|
68% |
32% |
| a. If yes, can you browse the internet? |
|
|
55% (37%) |
45% (31%) |
| 11. Have you visited Metro.net in the last six months? |
|
|
42% |
58% |
| 12. Do you use Metro Bus/Rail primarily to commute to/form work? |
|
|
80% |
20% |
| 13. Did you have a car available to make THIS trip? |
|
|
28% |
72% |
| 14. Is it easy to find and purchase Metro passes? |
|
|
80% |
20% |
| 15. Are you aware of the new re-loadable TAP card? |
|
|
83% |
17% |
| 16. Did you use a TAP card for THIS trip? |
|
|
53% |
47% |
| 17. Do you prefer using TAP card over paper passes and token fare types? |
|
|
70% |
30% |
| 18. What fare did you use on the FIRST METRO BUS/TRAIN of this one-way trip? (Check only one) |
| Day Pass: 20% |
|
College Student Pass: 4% |
| Token: 7% |
Reg. Weekly Pass: 9% |
K-12 Student Pass: 6% |
| One-Way Cash: 25% |
EZ Transit Pass: 5% |
Trans. From Muni: 1% |
| Reg. Month Pass: 16% |
Senior/Disabled Pass: 7% |
Trans. From Metrolink.: 1% |
| |
|
|
| 19. How many days a week do you usually ride Metro? |
| 5+ Days |
3-4 Days |
1-2 Days |
<1 Day |
First Time |
| 71% |
18% |
7% |
2% |
1% |
| |
|
|
|
|
| 20. How many years have you been riding Metro? |
| Less than one |
1-2 Years |
3-4 Years |
5+ Years |
| 11% |
17% |
17% |
55% |
| |
|
|
|
| |
YES |
NO |
| 21. Do you have to transfer to complete THIS one-way trip? |
57% |
43% |
a. If yes, are you connecting buses/train scheduled to come
within 15 minutes?
|
78%(45%) |
22%(13%) |
22. Are your household's annual earnings more than & $26,000?
|
31% |
69% |
| 23. You are: |
| Latino |
Black |
White |
Asian/Pac. Is. |
Amer. Indian |
Other |
| 58% |
19% |
9% |
9% |
1% |
4% |
| |
|
|
|
|
|
| 24. You are: |
| Male |
Female |
|
| 49% |
51% |
|
| 25. You are: |
| Younger than 18 |
18-22 |
23-49 |
50-64 |
64 or older |
|
| 9% |
17% |
52% |
18% |
5% |
|
Last Revised: Tuesday September 07, 2010
Printer Friendly Version for '
Customer Survey'
